Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,620 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would love to have a review 9n the pen, but unfortunately it hasn't come yet. I ordered this in the beginning of December and have yet to recieve it. It was a gift for my wife for Christmas and now it's Christmas day and it's not here. Awesome....”

Helpful Report

Posted 2 months ago

Hi John, Thank you for taking the time to leave a review — we’re really sorry for the frustration this caused, especially as it was meant to be a Christmas gift. Your order was placed on December 11th and shipped from the UK, and according to the tracking it was delivered on December 26th. Unfortunately, international deliveries during the Christmas period can experience delays due to customs and holiday backlogs, but we completely understand how disappointing this must have been. We truly appreciate your patience and would love for you to hear from you once you’ve had a chance to receive and try the pen. If there’s anything we can do to help or if you have any concerns at all, please don’t hesitate to reach out to us directly — we’re always happy to help. Kind regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Great service... Needed Diplomat Pen refills.. definitely beats going back to the Pen Shop in Nice France.. thanks for prompt and competitive service.. Happy Christmas nick, Belfast”

Helpful Report

Posted 2 months ago

Good afternoon Nick, Thank you very much for your order with us and for your 5 star review. We’re delighted we could help with your Diplomat pen refills and save you a trip back to Nice too. Really pleased you were happy with the service and value. We hope you had a lovely Christmas and all the best from all of us! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Pen arrived on time and in a fab case. Engraving looks great.....bought this pen as a gift for a friend .... the look and feel of it are superb. Very happy with this item. Would definately order another”

Helpful Report

Posted 2 months ago

Good morning Wendy, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that the pen arrived on time, that you were pleased with the case and engraving, and that it made a great gift for your friend. Your kind comments about the look and feel of the pen mean a lot to us. We really appreciate your support and would be delighted to help you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“great selection and easy to find what I was after”

Helpful Report

Posted 2 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you found our selection excellent and that it was easy to find what you were looking for. We appreciate your feedback and look forward to assisting you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Very impressive service. Would definitely use you again.”

Helpful Report

Posted 2 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re thrilled you were impressed with our service, and your recommendation means a lot to us. We look forward to helping you again whenever you need us. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“I ordered a pen to put in a christmas eve box so not yet used its a lovley little gift ,was easy to order and i received updates regarding delivery the pkt of sweets was a lovley touch would buy from this company again”

Helpful Report

Posted 2 months ago

Good morning Donna, Thank you very much for your order with us and for your 5 star review. We’re really pleased to hear that the pen will be a special addition to your Christmas Eve box and that you found the ordering process easy with helpful delivery updates. We’re glad you enjoyed the little sweet treat too! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Prompt and efficient service. My order was as described and arrived earlier than expected.”

Helpful Report

Posted 2 months ago

Good morning Kim, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were happy with our prompt and efficient service and that your order arrived earlier than expected. We really appreciate your support and look forward to assisting you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“This is the first time I have shopped with Executive Pens Direct. The prices were good and the goods were dispatched quickly and arrived safely. I will definitely shop from them again.”

Helpful Report

Posted 2 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re so pleased to hear that your first experience with Executive Pens Direct was a positive one and that you were happy with our pricing and delivery service. We truly appreciate your support and look forward to welcoming you back again soon. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Items arrived in great shape. It takes several weeks for things to arrive to USA from UK. But the price and the customer service were excellent.”

Helpful Report

Posted 2 months ago

Good morning David, Thank you very much for your order with us. I am so sorry to hear you have not received your order yet. I have sent you an email and I have shared your tracking number with you as your order is due to be delivered today. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Ordered3 sets of the same pen. Very impressed order came quickly very happy with items. Top notch seller would recommend.”

Helpful Report

Posted 2 months ago

Good morning Martine, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were impressed with the pens and that your order arrived quickly. Your recommendation truly means a lot to us. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“So happy !”

Helpful Report

Posted 2 months ago

Good afternoon Elisabeta, Thank you very much for your order with us and for your 5 star review. We’re really happy to hear you’re so pleased—your feedback means a lot to us. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Great service, fast and efficient and well packaged. The pen just as good as I expected.”

Helpful Report

Posted 2 months ago

Good afternoon Colum, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were happy with the service, packaging, and the pen itself. Your feedback is truly appreciated—thank you for your support! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Pen is a Christmas present so it hasn't yet been used. I had some questions and used the in line chat which was excellent. On line ordering was quick and easy.item said upon ordering that it would be a little longer than usual but I was quicker than I thought.No complaints.”

Helpful Report

Posted 2 months ago

Good morning Kirsty, Thank you very much for your order with us. We’re glad to hear that our online chat was helpful and that ordering was quick and easy. It’s great that your pen arrived sooner than expected, and we hope it makes a perfect Christmas gift. We really appreciate you taking the time to share your experience! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“The pen I wanted was out of stock and Executive Pens Direct had to order it in for me. Their customer service was outstanding and they emailed me often to let me know the state of play. They even offered to split the order and send me the items they had in stock. When the order arrived, it was excellent, and the packet of sweets in the box was a lovely touch. Best customer service I have had for a long time.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear that you were happy with your experience and that our team could keep you updated throughout the process. We always try to make things as smooth and enjoyable as possible, and we’re so glad the sweets and your order brought a smile to your day. Your kind words mean a lot to us, and we truly appreciate you taking the time to share them. We look forward to helping you again in the future! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“very pleased every perfect for a lefty ,wife enjoyed sweeties well done”

Helpful Report

Posted 2 months ago

Good morning Frank, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear everything was perfect for a lefty and that your wife enjoyed the sweeties too! Thanks for your kind words and support—much appreciated! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Fantastic service. Great prices. Quality products. Iam very impressed with this company. I will definitely use them again. Came well packaged and quick. Thank you.”

Helpful Report

Posted 2 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were impressed with our service, pricing, and product quality, and that your order arrived quickly and well packaged. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Prompt and efficient service as always. Thank you also for the packet of sweets!”

Helpful Report

Posted 2 months ago

Good morning Anne, Thank you very much for your order with us and for your 5 star review. We’re so pleased to hear you continue to find our service prompt and efficient — and we’re glad you enjoyed the sweets too 😊 We really appreciate your continued support. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“I have to say that I was most impressed by the performance of this excellent company. The ink I purchased arrived in secure packaging within forty-eight hours of me placing my order. This is the first time I've used Executive Pens Direct for my stationery needs and it certainly won't be the last. Top marks, fellers 👍🏆👍.”

Helpful Report

Posted 2 months ago

Good morning Alexander, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you were impressed with both our service and delivery, and that your order arrived promptly and securely. It’s wonderful to know your first experience with Executive Pens Direct was such a positive one. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Excellent , good quality engraving, very pleased”

Helpful Report

Posted 2 months ago

Good morning Andrea, Thank you very much for your order with us and for your 5 star review. We’re pleased to hear that you are happy with the quality of the engraving. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Very good 😊 Easy to find items on website, simple to order and items arrived quickly - very impressed”

Helpful Report

Posted 3 months ago

Good morning Jonathan, Thank you very much for your order with us and for your 5 star review. We’re thrilled to hear you found the website easy to use and that your order arrived quickly. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

Executive Pens Direct is rated 4.9 based on 3,620 reviews