Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Gateshead
Rating: 4.90

4.9 Rating 3,155 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,155 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 15th December 2023

Craig B

Executive Pens Direct 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have receive the pen and use it one time and then didn’t work anymore”

Helpful Report

Posted 3 months ago

Hi Marius, Thank you for your order. I'm sorry to hear that your pen has stopped working. Now that we are aware of this issue, we will contact you via email to look into this for you. Kind Regards Louisa Marketing @ Executive Pens Direct

Posted 3 months ago

“Pens never arrived.”

Helpful Report

Posted 7 months ago

Hi Klara I am very sorry that your item didn't arrive. The parcel was returned to us as undeliverable by the Royal Mail, which usually means there is an issue with the address. We have reached out to you via email and telephone call to try and confirm the delivery address, but as yet have been unable to reach you. Are you able to give us a call or drop us an email to confirm the delivery address and recipient for us and we will happily resend the parcel out on an express service. Many thanks, and apologies once again for any inconvenience this has caused.

Posted 7 months ago

“Never received my order!!!”

Helpful Report

Posted 8 months ago

Hi Sonya I am very sorry for any issues you have experienced, I have tracked the parcel and the delivery status is showing as delivered on the 10th August within our delivery timescale estimate. I am contacting you via email to help resolve the issue as soon as possible for you and check with the courier to find out if they have delivery confirmation information. Once again I am sorry for any inconvenience caused. Kind regards Andrew Exec Pens Team

Posted 8 months ago

“My order hasn't arrived. So I am unable to give an opinion on the quality of the product”

Helpful Report

Posted 9 months ago

Hi Lesley Please accept my apologies for the delivery issues you have had with your order. We are in contact via email to help rectify this. Following our conversations, we have adjusted the delivery address as discussed and resent your parcel via Royal Mail. Having tracked the parcel, I can see it was delivered yesterday to you. I hope this has not caused too much trouble - sometimes a small detail in the addresses can prevent or delay deliveries, but we are always happy to help resolve any issues as they arise. Have a great day and thanks for the feedback. Kind regards Andrew

Posted 9 months ago

“Customer Service is poor. I have yet to receive my item as the company knew there were issues with the pen ink coming through US customs before my order and yet did nothing to correct the issue. They did not inform me that this could be a problem. If I knew this then I would have never purchased the product. This was a gift for a dear collogue and I was embarrassed when I now have to give a generic gift. Will never use this company again.”

Helpful Report

Posted 1 year ago

Hi Anthony I apologise for any issues that you are having with delivery of this item in the US. I can see you have been in contact with my colleague, Abby, throughout the situation and I can see that Abby has been in contact with Fedex regarding this issue. It is not something we see very often, as ink is not a toxic substance. We declare this in advance so there should be no issues. We are working to make sure Fedex corrects this as there should be no delays with our fedex parcels, given that we pay the customs clearance on behalf of our customers. My apologies again for the inconvenience caused. Abby has refunded the shipping costs in full to your account and is continuing to chase Fedex to get the parcel moving as fast as possible. Kind regards Andrew | Exec Pens Team

Posted 1 year ago

“I have been in communication with pens direct as I have been very disappointed by the large size of the engraving applied to the pen I ordered, it is in my opinion unsightly and spoils the sleek lines of the pen. It would have been preferable to be offered an opportunity to describe the size of engraving to be applied when ordering the pen. It is my plan to give all members of my family a set of two pens and complete the set with a retracting pencil. This would have meant three orders for a total of 6 members of my family. However in view of the responses to date to my unhappiness with the pen ordered recently I will be ordering from another company.”

Helpful Report

Posted 1 year ago

Good Afternoon Julie Thanks for your feedback regarding the sizing of the text on your pen. As we are discussing via email already, I will try to keep this reply short. Once again I apologise for any difference in the expected size of the text engraved on your pen, and that you are not completely happy with the overall effect. Our engravers use their best judgement on the size of the text for each pen. As each pen differs in space available, the size can vary slightly from pen to pen and in this case, I understand you would have preferred slightly smaller, more subtle engraving. Thank you again for your constructive feedback regarding coming up with a way to allow customers to choose the size of the text during ordering. We are actively looking for ways to introduce this in some form on our website, we believe it would be very beneficial to give our customers more choice regarding this. We are already trialing offering customers the choice of position of engraving on some pens, cap or barrel and I am hopeful we can also introduce your suggestion in the near future. We will continue to work with you via email to find a suitable solution for you, and hopefully you will give us a second chance in the future. Have a great day. Kind regards Andrew Exec Pens Team

Posted 1 year ago

“Never received the order”

Helpful Report

Posted 1 year ago

Good morning Bryce, Thank you for your order with us. We are very sorry that you have not received your order yet. We can resolve this for you right away. Please could you email us regarding this issue? Kind regards, Michelle Marketing @ Executive Pens Direct

Posted 1 year ago

“I am yet to receive my order”

Helpful Report

Posted 2 years ago

Good morning Michael, I am very sorry that you have not received your order yet. We are going to contact you directly via email now to get this resolved for you. My apologies again for any inconvenience caused. Kind regards, Michelle

Posted 2 years ago

“My order still hasn’t been delivered to the address I provided !”

Helpful Report

Posted 2 years ago

Hello Sara, I'm very sorry to hear that your parcel has not arrived - we do encourage people to get in touch with us if this happens and we are more than happy to open an investigation into this. I've had a look and unfortunately it looks as though it's been marked 'return to sender' due to an incorrect address being entered - as this was an international service it can take a week or so to reach us again so I will keep an eye on this being returned. I've also sent you a private email outlining this in more detailing - if you could pop us a response we would appreciate that as we are keen to get this situation rectified for you. Kind Regards, Emily

Posted 2 years ago

“I ordered two pen refills, and they never arrived. Two weeks on, still nothing!! I got a refund in the end, and ordered the same two refills from another seller. They arrived within 3 days. I would not recommend this company to anyone....”

Helpful Report

Posted 3 years ago

Hello Jill, I'm very sorry to hear that this hasn't arrived for you yet. I can see that your order was dispatched within 3 hours of being placed. Unfortunately at the moment like many other companies we are seeing some issues with the Royal Mail in particular parts of the country - with covid causing staff shortages and a influx of weather issues causing delays too. I've taken a look at your account and I can see you spoke to one of my colleagues regarding this situation after 5 days of the order being placed which was then refunded for you instantly. This can take a few days to drop back into your bank account as this is a standard procedure with any company. I'm glad to hear you managed to get the refills from another company and I'm sorry to hear you wouldn't recommend us to anyone. I apologise again for the incovience the situation has caused. Kind Regards, Emily

Posted 3 years ago

“I have ordered 2 packs of pens refills and none have yet come can you look into this and resend please Stuart Lund”

Helpful Report

Posted 3 years ago

Hello Stuart, I'm sorry to hear this hasn't been delivered for you yet, I can see it was dispatched for you on the 20th January and the tracking is showing as delivered on the 21st January. Could a neighbour or family member have taken this in for you? I've also sent a direct email to yourself so we can help you further with this situation. Kind Regards, Emily

Posted 3 years ago

“Still not received my pen very disappointed”

Helpful Report

Posted 3 years ago

Hi Joanne, I am very sorry to hear you have not received your pen yet. I can see this was dispatched for you on the 31st December so we would have expected this to have arrived by now. We are aware of some areas seeing up to 2 weeks worth of delays with the Royal Mail, we of course want to resolve this situation for you straight away. I have sent you a private email to discuss this further. I apologise again for any inconvience caused. Kind Regards, Emily

Posted 3 years ago

“the item arrived nearly a week later than the date expected, tried to get in touch with seller with no response,very dissatisfied.”

Helpful Report

Posted 3 years ago

Hi Susan I am very sorry to hear that you were dissatisfied with the delivery of your order with us here at Executive Pens Direct. I have looked into this and I can see you ordered the Cross Fountain pen ink bottle on the 7th December. The Royal Mail tracking for your order is showing as delivered on the 9th December. I was wondering if you might have reviewed us instead of another company? Either way, I do hope you enjoy using your new ink and if you need anything at all please feel free to email or call us. Kind regards Andrew

Posted 3 years ago

“Refills, while they have the same part number as the empty in my pen, don't work.”

Helpful Report

Posted 3 years ago

Good Morning Mark, I am very sorry to hear your Cross refills do not work for your pen. We are more than happy to replace the refills for you. I will email you direct now to find out a bit more and to make sure you have chosen the correct refills to fit your pen and if not help to find the correct refills. Please accept my apologies once again and we'll be in touch soon. Have a great day. Kind regards Exec Pens Team

Posted 3 years ago

“not yet received. roughly three weeks overdue. not impressed”

Helpful Report

Posted 3 years ago

HI Paul I am very sorry about any issues you have had with your delivery. The Royal Mail are really struggling to process the increased volume of parcels they are seeing during the lockdown from covid-19 and unfortunately, despite their heroic efforts, we have seen a few parcels delayed longer than expected. We are speaking to them frequently to keep up to date with ongoing issues. I will contact you directly to get this issue resolved and get replacement refills sent out via an express service to make sure you get it as quick as we can. Apologies once again. Have a great day. Kind regards Andrew

Posted 3 years ago

“I still havent got my pen yet and its been weeks? Not sure to wait or request a refund. Was looking forward to my purchase. :(”

Helpful Report

Posted 3 years ago

Hi Sahil I am sorry for any inconvenience you have had with the Royal Mail delivery. I have tracked your order via the Royal Mail site and there was a delivery attempted on 2nd May but they were unable to deliver due to no answer. I will email you directly now regarding this to see if we can get your parcel delivered as the Royal Mail are are currently holding the parcel at your local delivery office ready for pick up or redelivery. Kind regards Abby

Posted 3 years ago

“Not a real Parker pen. Simply fake and upsetting.”

Helpful Report

Posted 4 years ago

Good Morning, I am sorry to hear about your issue with the Parker pen you have purchased from us. We are an authorised retailer of Parker and Waterman pens, and all our pens come from Parkers UK parent company, Newell Rubbermaid. We are happy to provide our authorised retailer details. If I can ask why you feel that the pen seems fake, and we can take this information back to Parker to give them feedback. They are always happy to hear back from customers so they can continue to improve their products. The Parker Jotter you have purchased is the entry level pen of the Parker range and as such is built slightly cheaper than the other pens they provide. I am also going to reach out to you direct to see if there is anything we can do to help resolve your issue, whether it be replacing the pen with something more preferable, or providing a full refund. Once again I am sorry that you are not completely happy with your purchase, we want all of our customers to have a positive experience with us and will always try to resolve any issues when they arise. Kind regards Abby The Exec Pens Team

Posted 4 years ago

“The universal ink cartridges, which were supposed the fit my Diplomat ink pen, do not fit. They leak and I was continuously covered in ink on my hands.”

Helpful Report

Posted 4 years ago

Hi Esther I am very sorry to hear you have had problems with these ink cartridges. They are designed to fit the universal ink filler system. This is the same system on newer Diplomat pens. We have tested them and they work great on the Diplomat pens we have in stock here in the office. I am going to reach out direct and see if there is anything we can do to help, and whether they have been seated fully in the filler mechanism, sometimes if the refill hasn't 'clicked' into place, the ink can leak out. Once again I am sorry about any issues you have experienced, we will of course refund the items in full or replace if preferred. Kind regards Abby The Exec Pens Team

Posted 4 years ago

“The pen i had engraved was very small and the engraving was so tiny and could not be seen as it was a silver colour on a silver pen. I have had this done on two pens with another company and they cost less and were really nice. I regret using this company as it was a total waste of money very poor quality engraving and expensive as well. You do not get a chance to see an example of the engraving on your pen before you place your order so the size or style is all well hidden and you can not return the pen once it is engraved. I was extremely disappointed with my product and its price. It can not be given as a gift as i intended will have to buy another BUT not with this company. This will be one for the bin!!”

Helpful Report

Posted 4 years ago

Hi Ali I am very sorry you are not happy with your engraved pen. We want every customer to have a great experience with us so let me see if I can help. With these silver pens, we don't print on the pens, we are using an etching/engraving technique which adds the engraving onto the pens in the traditional manner. Since the pen is not covered in any type of lacquer, this means there is no colour change to the engraving so you get a subtle etched finish which many people love. It sounds like the other pens you have had may have been colour printed to to make it more visible. However we don't offer this service because it is not permanent and the text tends to wear away with use due to the moisture from your hands. We can if you prefer add a black laser etch to these pens so that the text is more visible, and it is a permanent mark so will not wear away as printing does. If you would like to return the pen for a full refund or an exchange for another pen with a more visible engraving, we are happy to do this as we want every customer to be happy with their purchase. I will contact you today to discuss some options. We don't want any customer to go away unhappy with their items. Once again please accept my sincere apologies for any issues you have had with this particular pen. Kind regards Andrew

Posted 4 years ago

“Not of the expected quality. ‘Engraving’ was bland and cheap-looking (just an ink transfer). Pen was matt and not shiny silver. Packaging very cheap, flimsy and bland so not good for a gift. Overall dissatisfied.”

Helpful Report

Posted 5 years ago

Hi I am very sorry you are not happy with your purchase. We have had great feedback about our Parker Pens. If there is anything specific you are concerned about please email us direct and we will rectify the problem immediately for you. With regards to the engraving, we only engrave our pens, we don't have the facility print onto the pens. Our engraving process removes the top surface of the material to reveal a different colour below so the text shows as a different colour. Each pen engraves with a slightly different finish depending on the material that particular pen brand is made of so some engrave in gold, some silver, and some dark grey. Once again I apologise if the pen does not suit your requirements in this instance, we want all our customers to be satisfied with their purchase. If there is any more we can do to help please email us and we can either replace, refund or exchange the item for a different pen. Kind regards Abby

Posted 5 years ago

Executive Pens Direct is rated 4.9 based on 3,155 reviews