Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,711 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,711 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 23rd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast turnaround on pen supply, inscriptions, and shipping. Inscription amendments promptly accomodated without any fuss. Would definitely use again.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your excellent feedback. We’re pleased to hear that you were impressed with the speed of the overall service, from supplying the pens and completing the inscriptions through to dispatch. It’s also good to know that your requested amendments were handled promptly and without any unnecessary complications. We aim to make the personalisation process as straightforward as possible, so it’s great to hear this was your experience. We look forward to assisting you again in the future. Louisa

Posted 1 week ago

“Competitive prices and good selection of pens, I ordered a pen engraved and gift wrapped, both engraving and wrapping were excellent, delivery was quick, no complaints here.. all excellent!”

Helpful Report

Posted 3 weeks ago

Hi Tracy, Thank you for your excellent feedback. We’re delighted that you were pleased with the selection and competitive pricing, as well as the quality of the engraving and gift wrapping. It’s also great to hear that your order arrived promptly. We take care to ensure personalised and gift orders are finished and presented to a high standard, so it’s particularly rewarding to know everything exceeded your expectations. We appreciate you taking the time to share your experience with us. Louisa

Posted 1 week ago

“As an author, when I'm not using my laptop, I always have a pen with me, whether out and about on foot, in the car (typically, in a supermarket car park), or elsewhere. In the pens shown in the photo, I have pens loaded with a variety of blue, black, red, gel and regular ballpoint refills. My choice of pen is Parker, and thanks to their range, pricing, and efficient order process, my choice of refill supplier is Executive Pens Direct.”

Helpful Report

Posted 3 weeks ago

Hi Tom, Thank you for such a thoughtful review, and for taking the time to share a photo of your collection with us. It’s fantastic to see so many Parker pens being put to good use! We’re particularly pleased to hear that, as an author, you rely on your pens throughout the day and have found Executive Pens Direct to be your preferred supplier for keeping them stocked with different refills. Providing a good range, competitive pricing and an efficient ordering service is exactly what we aim to deliver. We greatly appreciate your continued custom and your kind recommendation. It’s a pleasure to help keep your Parker collection writing! Louisa

Posted 1 week ago

“Good product”

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Posted 3 weeks ago

Hi Teresa, Thank you for your positive feedback. We’re pleased to hear you’re happy with the Parker IM Black Gold Finish Trim Rollerball Pen and we hope you enjoy using it. Thanks again Louisa

Posted 1 week ago

“Once again excellent service. Good product delivered without problems within a few days of ordering.”

Helpful Report

Posted 3 weeks ago

Hi John, Thank you for your continued support and for taking the time to leave a review. We’re delighted to hear that you once again received excellent service and that your order arrived promptly and without any issues. It’s particularly pleasing to know that you remain happy with both the product and the service. We truly value your continued custom. Louisa

Posted 1 week ago

“Very easy to order and very good help on telephone when had a query. A pleasure to speak to a very helpful person rather than a chat bot”

Helpful Report

Posted 1 month ago

Hi Ann, Thank you for your kind review. We’re really pleased to hear that you found ordering easy and, most importantly, that our team could provide the help you needed over the phone. We pride ourselves on having real people available to speak to, so it’s lovely to hear that you appreciated being able to talk things through with someone rather than relying on a chatbot. We’ll make sure your kind words reach the team! Louisa

Posted 1 week ago

“Excellent service! The refill I ordered was a perfect fit for my rather old roller point pen. It arrived very quickly and the members of staff I exchanged communications with were amazingly helpful”

Helpful Report

Posted 1 month ago

Hi Garry, It’s great to hear that you found the perfect refill for your older rollerball pen! We know finding the right refill for a well-loved pen isn’t always straightforward, so we’re especially pleased that our team could help you get the correct one. It’s also great to hear that your order arrived quickly and that our staff were helpful throughout your communications. Thanks again Louisa

Posted 1 week ago

“Fantastic as always! Order arrived quickly and safely”

Helpful Report

Posted 1 month ago

Hi Alex, We’re delighted to hear you were so pleased with your experience! It’s great to know the service, pen and customer support all hit the mark. Your kind words mean a lot to the team, and we’re really pleased everything went smoothly from start to finish. Thanks again, Louisa

Posted 1 week ago

“Very pleased with engraved pen super fast delivery”

Helpful Report

Posted 1 month ago

Hi Denise, Lovely to hear you’re so pleased with your engraved pen! The combination of personalised engraving and a fast turnaround is something we always aim to get right. We hope it makes a great gift and that it’s enjoyed for a long time to come. Thanks again, Louisa

Posted 1 week ago

“We ordered personalised Parker Sonnet set as a graduation gift for our daughter, and it turned out beautifully. Both pens are excellent quality, solid, elegant, and with that classic Parker look and feel. The presentation box is nicely made and feels robust. The engraving was clean, precise, and exactly as requested. The only downside was the delivery, which arrived later than the timeframe originally offered. Despite that hiccup, the product and we are still very pleased with the purchase.”

Helpful Report

Posted 1 month ago

Hi Adam, Thank you for such a thoughtful and detailed review. We’re delighted to hear that the Parker Sonnet set made a special graduation gift for your daughter and that you were so pleased with the quality, presentation and engraving. It’s lovely to hear that the clean, precise engraving was exactly as requested, and that the classic Parker finish and presentation box lived up to expectations. We are sorry, however, that the delivery took longer than the timeframe originally offered. We understand how important timing is when an item is being purchased for a graduation, and we appreciate your patience and understanding despite the delay. Most importantly, we’re very pleased that you’re happy with the finished gift, and we hope your daughter treasures it for many years to come. Kind Regards, Louisa

Posted 1 week ago

“I recently ordered the custom engraved Parker pen and mechanical pencil. The pens are overall good and works fine, but upon opening, there was a smear of ink over most of the steel tip of the pen. So, I had to wipe it off. It was just a bit disappointing to see that kind of mess on a brand-new item.”

Helpful Report

Posted 1 month ago

Hi Khin, Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that you’re happy with the pens overall and that they’re working well, but we’re sorry about the ink smear on the steel tip of the pen. We completely understand your disappointment, particularly when opening a brand-new personalised item. While it was easily cleaned, it shouldn’t have arrived with you in that condition. We’ll pass your comments on to the relevant team so we can review our finishing and quality checks. We appreciate you bringing this to our attention and hope the pens continue to give you good service. Louisa

Posted 1 week ago

“Service prompt, reasonably priced — excellent”

Helpful Report

Posted 1 month ago

Hi Brian, That’s fantastic to hear! We’re pleased you found our service prompt and our pricing reasonable. We always aim to keep our products competitively priced while delivering the quality and service our customers expect. It’s great to know we hit the mark on all three! Louisa

Posted 1 week ago

“First time have used this company and must say I was super impressed, even though my order was only for a few pounds worth of refills - the service and speed of delivery, with packaging and professionalism was fantastic - really felt like even though nominally the order wasn’t a lot the care was as if I had spent a lot more - 5 stars”

Helpful Report

Posted 1 month ago

Thank you for your wonderful feedback, Gary. We’re delighted your first experience with us exceeded expectations. At NE Trophies, we pride ourselves on providing excellent service for every customer and every order, no matter the size. We truly appreciate your 5-star review and your kind comments about our team and service. Thanks again Louisa

Posted 1 month ago

“Happy with the purchase. Items sent promptly, and packed well. Good value as well. Thank you.”

Helpful Report

Posted 1 month ago

Good afternoon Greeshma, Thank you very much for your order with us and for your 5 star review. We’re really pleased to hear that—thank you for your kind feedback! It’s great to know you’re happy with the purchase and that everything arrived quickly and well packaged. We really appreciate your support. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“Very good product shipped promptly item fitted and working well.”

Helpful Report

Posted 1 month ago

Good afternoon Robin, Thank you very much for your order with us and for your 5 star review. We’re really pleased to hear the product arrived promptly and is fitting and working well for you. We appreciate your support and hope to help you again in the future! Kind Regards, Caitin Marketing @ Executive Pens Direct

Posted 1 month ago

“I was given a lovely Parker pen by an old friend years ago when it ran out I didn't think I could get a refill because it was so old. I can't tell you how pleased I was to find this refill.So thanks for the good service.”

Helpful Report

Posted 1 month ago

Good morning Ellen, Thank you very much for your order with us and for your 5 star review. We're delighted you were able to find the right refill for your Parker pen. It's wonderful that such a thoughtful gift from an old friend can continue to be used and enjoyed. We really appreciate you taking the time to share your experience, and we're so pleased we could help. Enjoy many more years of writing with your pen! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“Am thrilled with my purchase. It is beautifully crafted and lovely to write with.”

Helpful Report

Posted 1 month ago

Good morning, Thank you very much for your order with us and for your 5 star review. We're absolutely delighted to hear you're thrilled with your purchase. It means a lot to know you're enjoying both the craftsmanship and the writing experience. Wishing you many happy hours of writing with it, and thank you again for your lovely feedback! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“Excellent prompt service and delivery.”

Helpful Report

Posted 1 month ago

Good morning Michael, Thank you very much for your order with us and for your 5 star review. Thanks for the lovely feedback! Glad to hear the prompt service and delivery worked well for you. We really appreciate you taking the time to share this. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“I ordered three Cross ballpens engraved one each for three people leaving my wife's department. Being Cross the pens were of good quality. The price from Executive Pens Direct was very good and the engraving service was excellent. It was carried out quickly and delivered quickly. Very pleased with the service and the recipients were very pleased with their presents.”

Helpful Report

Posted 1 month ago

Good afternoon Eric, Thank you very much for your order with us and for your 5 star review. We're delighted to hear that you were pleased with the quality of the engraved Cross pens, our pricing, and the speed of both the engraving and delivery. It's especially rewarding to know that the recipients loved their gifts too. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“Fast and efficient service”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you very much for your order with us and for your 5 star review. We're delighted to hear you found our service fast and efficient. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

Executive Pens Direct is rated 4.9 based on 3,711 reviews