Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,649 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressed with the ease of ordering and speed of delivery Thank you”

Helpful Report

Posted 2 months ago

Good morning Terry, Thank you very much for your order with us and for your 5 star review. We’re really pleased to hear you were impressed with the ease of ordering and the speed of delivery. We truly appreciate your support and look forward to working with you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Great prices, fast shipping. Thank you very much”

Helpful Report

Posted 2 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re so pleased to hear you were happy with our prices and fast shipping. Providing great value and efficient service is always our goal, so your feedback really means a lot to us. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Purchased a beautiful Waterman pen engraved with my grandsons name for his 18th birthday ! He absolutely loved it ! Thankyou for your excellent service !!”

Helpful Report

Posted 2 months ago

Good morning Kathryn, Thank you very much for your order with us and for your 5 star review. We’re absolutely delighted to hear that your grandson loved his engraved Waterman pen — what a special and meaningful gift for his 18th birthday. Personalised pieces like that truly become keepsakes, so it’s lovely to know it was so well received. Thank you as well for your kind words about our service — it really does mean a great deal to us. We hope to assist you again for another special occasion in the future! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Not as 'classy' looking as I had imagined and somewhat overpriced but acceptable as a birthday gift .”

Helpful Report

Posted 2 months ago

Good morning Sue, Thank you very much for your order with us. We’re sorry to hear that the pen wasn’t quite as classy in appearance as you had imagined. We always aim to present our products as accurately as possible, so your comments are genuinely appreciated and helpful to us. That said, we’re pleased to hear it was still acceptable as a birthday gift, and we hope the recipient enjoyed it. If there’s ever anything we can do to help you find a style that better matches your expectations, we’d be more than happy to assist. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“This is second pen I have purchased, again very swift delivery and lovely pen.”

Helpful Report

Posted 2 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you chose us again and that you’re pleased with both the swift delivery and your new pen. It truly means a lot to us that you came back for a second purchase. We hope you enjoy using it just as much as the first, and we look forward to helping you again in the future! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Excellent Service, with packaging done right. Plan to order Space Pens and refills for all my family throughout the year. Great gifts!”

Helpful Report

Posted 2 months ago

Good afternoon Sharon, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you were pleased with the service and packaging — we take great care to make sure every order arrives just right. It’s especially wonderful to know you’re planning to gift Fisher Space Pen pens and refills to your family throughout the year. They truly do make practical and memorable gifts! We sincerely appreciate your support and look forward to helping with your future orders. If there’s ever anything we can assist you with, please don’t hesitate to reach out. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Lovely pen – thank you.”

Helpful Report

Posted 2 months ago

Good afternoon, Thank you very much for your order with us. You’re very welcome. We're delighted you’re happy with it. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Easy purchasing process, great items as described. Good value for money. Fast delivery.”

Helpful Report

Posted 2 months ago

Good morning Kevin, Thank you very much for your order with us and for your 5 star review. We’re so pleased to hear that you found the purchasing process easy and that the items met your expectations. It’s especially great to know you felt they offered good value for money and that the delivery was fast. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“fast shipping and pen arrived safely. Will be ordering from this shop again if I have the chance.”

Helpful Report

Posted 2 months ago

Good morning Alfie, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that your pen arrived safely and that you were pleased with the fast shipping. We take great care in both packaging and dispatch, so it’s lovely to know that it made a positive difference to your experience. We truly appreciate your support and would be absolutely happy to welcome you back anytime. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Quality product and fast delivery thank you”

Helpful Report

Posted 2 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you’re happy with the quality of the product and the speed of delivery. Providing excellent products and efficient service is always our top priority, so your comments truly mean a lot to us. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“I have had a pleasant experience with EPD, the customer service is excellent!”

Helpful Report

Posted 2 months ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you had a pleasant experience with EPD and that our customer service made a positive impression. Our team works hard to provide the best possible support, so your feedback truly means a lot to us. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Quick delivery. Good price. Item as described. Even a little bag of haribo. Many thanks. Will use again”

Helpful Report

Posted 2 months ago

Good afternoon Terence, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were happy with the delivery, pricing, and that everything was as described — and we’re glad you enjoyed the Haribo too! Many thanks for your support, and we look forward to helping you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“The refill was correct ..thanks”

Helpful Report

Posted 2 months ago

Good afternoon Jay, Thank you very much for your order with us and for your 5 star review. We’re pleased to hear the refill was correct. If you need any further assistance in the future, please don’t hesitate to get in touch. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Great service - my order was shipped promptly and totally as expected. I expect to be a repeat purchaser.”

Helpful Report

Posted 2 months ago

Good morning Noel, Thank you very much for your order with us and for your 5 star review. We’re really pleased to hear that your order arrived promptly and met your expectations. We truly appreciate your support and look forward to welcoming you back again soon. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“All pens I have purchased form Executive pens (Parker) have been of high quality and keen prices. After sales service is amazing which is a far cry these days with most companies.”

Helpful Report

Posted 2 months ago

Good morning Gerrard, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you’re happy with the quality and value of the Parker pens you’ve purchased, and it’s especially rewarding to know that our after-sales service stood out to you. Providing that level of care is very important to us, so your feedback really means a lot. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“The Kaweko converters I purchased were a lot smaller than the ones I had previously ordered, and I hadn't noticed the description stated "mini foldable" so I purchased these incorrectly. However, I didn't return as the "normal" converters are not available. I wouldn't advise purchasing these, they are very flimsy.”

Helpful Report

Posted 3 months ago

Good afternoon Lynda, Thank you for your feedback and for taking the time to share your experience. We’re sorry to hear the “mini foldable” converters were smaller than expected and didn’t meet your needs. We appreciate you pointing out the difference in size, and we’ll take this on board to ensure the product description is as clear as possible. We’re also sorry to hear you found them flimsy — we want our customers to feel confident in their purchase, so if you’d like, please feel free to contact us directly and we’ll be happy to look at any possible options or alternatives. Thank you again for your comments. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Swift delivery, excellent service.”

Helpful Report

Posted 3 months ago

Good afternoon Christopher, Thank you very much for your order with us and for your 5 star review. We’re glad to hear you experienced swift delivery and excellent service. We really appreciate your support! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Happy with my purchase. The barrel is very smooth and although not slippery, regular cleaning to remove natural oils from fingers is recommended.”

Helpful Report

Posted 3 months ago

Good afternoon Marcel, Thank you for your order with us. We’re glad to hear you’re happy with your purchase and that you’re enjoying the smooth barrel. That’s a great tip about regular cleaning to keep it looking its best. We appreciate you taking the time to share your experience! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“A beautiful pen fir a 21st birthday arrived safely and promptly. Thank you”

Helpful Report

Posted 3 months ago

Good afternoon Alison, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear the pen arrived safely and promptly, and that it made a beautiful gift for the 21st birthday. We truly appreciate you taking the time to leave a review. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Excellent service, really quick deliver and free ! I ordered 2 different variations of a waterman pen, both with excellent discount. There was no problem returning the one i decided not to keep. I received a very quick refund.”

Helpful Report

Posted 3 months ago

Good afternoon Zoe, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you were pleased with our service, quick delivery, and the discounts on your Waterman pens. It’s great to know the return process and refund were smooth and efficient for you. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

Executive Pens Direct is rated 4.9 based on 3,649 reviews