Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,455 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 17th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and speed of delivery”

Helpful Report

Posted 3 days ago

Dear John, Thank you for your lovely feedback! We’re glad you were happy with our service and speedy delivery. We look forward to assisting you again soon! Thanks again, The Executive Pens Direct Team

Posted 1 day ago

“Excellent company. I just needed a single refill. Executive Pens Direct had the exact one i needed at a fantastic price. Easy to order. Fast delivery. Perfect!”

Helpful Report

Posted 3 days ago

Hi Sandra, Thank you for your wonderful feedback! We’re delighted to hear we had exactly the refill you needed and that the ordering process and delivery were quick and easy. We look forward to helping you again in the future! Thanks again, Louisa Executive Pens Direct

Posted 1 day ago

“I ordered a personalised Parker roller ball pen and was extremely pleased with the product itself and with the personalisation. Delivery was prompt. A very extensive range of beautiful pens, something to suit everybody and individual purses. Also a good range of fonts to choose from to make the perfect personalised gift. Would highly recommend.”

Helpful Report

Posted 3 days ago

Dear Barbara, Thank you so much for your wonderful review! We’re thrilled to hear you’re pleased with your personalised Parker roller ball pen and the prompt delivery. It’s great to know you found our range of pens and fonts varied enough to help create the perfect gift. Your recommendation means a lot to us! We look forward to assisting you with any future orders. Best regards, The Executive Pens Direct Team

Posted 1 day ago

“Great service and product. An error on my order but they sorted it very quickly. My granddaughter received it as a graduation present and was thrilled with it.”

Helpful Report

Posted 4 days ago

Hi Tracey, Thank you for your lovely feedback! We’re sorry for the initial mix-up but pleased we could resolve it quickly. It’s wonderful to hear your granddaughter loved her graduation gift — that means a lot to us! We look forward to helping you again in the future. Kind Regards Executive Pens Direct

Posted 1 day ago

“Good communication, fast delivery. I haven’t given the gift yet as it’s for our 25th wedding anniversary next week! However, it came beautifully boxed and the engraving is perfect.”

Helpful Report

Posted 5 days ago

Dear Jo, Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the communication, delivery, and engraving. We hope the gift makes your 25th wedding anniversary celebration even more special. Please do let us know how it’s received! Best wishes for a wonderful anniversary! Best wishes, Louisa Executive Pens Direct

Posted 1 day ago

“Beautiful pen, inscription is perfect, bought as a gift and the recipient was Iver the moon.”

Helpful Report

Posted 6 days ago

Hi David, Thank you so much for your kind words about the pen and inscription! We’re thrilled the recipient was over the moon with their gift. If you don’t mind, could you please let us know what we could have done to make your experience a 5-star one? We’d love to hear your feedback! Thanks again Executive Pens Direct

Posted 1 day ago

“We needed a nice gift pen in a hurry and Executive Pens Direct was a great choice! Because we live in the Newcastle area, we were able to collect the pen and have it beautifully engraved while we waited. Would highly recommend pens from Executive Pens Direct!”

Helpful Report

Posted 1 week ago

Dear Amy, Thank you so much for your fantastic feedback! We’re delighted to hear that our local collection and engraving service helped you get the perfect gift in time. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Thanks again, The Executive Pens Direct Team

Posted 1 day ago

“Quick delivery excellent prices.”

Helpful Report

Posted 1 week ago

Hi James, Thank you for your kind words! We’re glad you enjoyed the quick delivery and excellent prices. We look forward to serving you again soon! Thanks again Executive Pens Direct

Posted 1 day ago

“Very pleased with the pen I ordered, also the quality of engraving was very professional. The pen arrived within days and had been carefully packed. Unfortunately the order was incomplete- the refill was missing. I phoned Executive Pens to explain and was assured that a refill would be re-issued. I had to phone again three weeks later- refill had still not arrived. This time I was told that a refill wld be reissued that same day- and I received the item very promptly. Hence I cannot give 5 stars- this was a birthday present and it was disappointing not to be able to present pen together with refill at same time.”

Helpful Report

Posted 2 weeks ago

Hi Cheryl, Thank you for your honest feedback and for sharing your experience with us. We’re pleased to hear you were happy with the pen quality and engraving, but we sincerely apologise for the delay and inconvenience caused by the missing refill. This is not the standard of service we aim to provide, and we appreciate your patience as we resolved the issue. Your feedback helps us improve, and we hope to have the opportunity to provide you with a flawless experience in the future. If there’s anything more we can do for you, please don’t hesitate to get in touch. Best regards, Louisa Executive Pens Direct

Posted 1 day ago

“Superb service. I only needed a pen refill, but it was dispatched really quickly, arrived well packed and even with a tiny bag of sweets as a gift. I wish I needed to buy pens & refils more often!”

Helpful Report

Posted 2 weeks ago

Dear Helen, Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the quick service—and the sweets too! 😊 We’re always here whenever you need pens or refills (or a little treat). Looking forward to helping you again soon! Best wishes, The Executive Pens Direct Team

Posted 1 day ago

“My first purchase and I shall no doubt return. By far the best price I found for my BENU fountain pen. Easy process from beginning to end, delivery quick and on time. Perfect”

Helpful Report

Posted 2 weeks ago

Dear Fiona, Thank you for choosing Executive Pens Direct for your first purchase! We’re thrilled to hear you found the process easy and the delivery prompt. It’s great to know you found the best price for your BENU fountain pen too. We look forward to welcoming you back for your next order! Best regards, The Executive Pens Direct Team

Posted 1 day ago

“An excellent speedy delivery. The ease of website is one of the reasons I use Executive Pens direct. Being able to buy individual pens or for special gifts is very useful.”

Helpful Report

Posted 2 weeks ago

Hi Phyll, Thank you for your wonderful feedback! We’re delighted to hear you find our website easy to use and appreciate the option to purchase individual pens or special gifts. Speedy delivery is something we always aim for, so it’s great to know we hit the mark. We look forward to serving you again soon! Thanks again Louisa Executive Pens Direct

Posted 1 day ago

“Bought a pen as a keepsake for my adult son to mark a special occasion. The personalised lettering looked great and he was delighted with the gift. Website was easy to use, delivery was quick and good communication on order status.”

Helpful Report

Posted 3 weeks ago

Hi Shirley, Thank you so much for your order and lovely feedback! We’re thrilled to hear that the personalised pen was a perfect keepsake for your son’s special occasion and that he was delighted with the gift. It’s wonderful to know you found our website easy to use and appreciated the quick delivery and clear communication. We hope to assist you with more memorable gifts in the future! Thanks again Louisa Executive Pens Direct

Posted 1 day ago

“. The giftee was highly delighted with it.delivery of an item exactly as described”

Helpful Report

Posted 4 weeks ago

Hi Alan, Thank you so much for your feedback! We're thrilled to hear the gift was so well received and that your order arrived exactly as described. If you need anything else in the future, we're here to help! Thanks again Louisa Executive Pens Direct

Posted 1 day ago

“Very happy with the pen, the price and the service. Pen was delivered by royal mail. I was at home at the time, which was fortunate because the pen came in a large box. I had assumed, incorrectly, that it could be delivered through my letterbox. Watch out for that!”

Helpful Report

Posted 4 weeks ago

Hi, Thank you for your feedback! We’re glad to hear you’re very happy with the pen, price, and service. We appreciate your note about the packaging size — we’ll certainly keep this in mind for future orders to help make delivery as convenient as possible. Thanks again for choosing us, and we look forward to serving you again! Best regards, The Executive Pens Direct Team

Posted 1 day ago

“I had a wonderful experience with Executive Pens Direct. Their customer service was top-notch—friendly, responsive, and genuinely helpful throughout the process. The bespoke pens I ordered were beautifully crafted and me expectations in both quality and presentation. It's clear they take great pride in their work. Highly recommended for anyone looking for unique, high-quality writing gifts!”

Helpful Report

Posted 4 weeks ago

Dear Lorna, Thank you so much for your fantastic feedback! We’re thrilled to hear that you had a wonderful experience with our team and that the bespoke pens met your expectations in both quality and presentation. It truly means a lot to us to know our dedication to craftsmanship and customer service shines through. We really appreciate your recommendation and look forward to assisting you with any future orders. Thanks again Louisa Executive Pens Direct

Posted 1 day ago

“Swift customer service, communication and delivery - thank you”

Helpful Report

Posted 1 month ago

Good afternoon, Thank you for your kind words! We’re delighted to hear you were pleased with our swift service, communication, and delivery. We look forward to assisting you again soon! Best regards, The Executive Pens Direct Team

Posted 1 day ago

“Excellent service, great selection of pens and very fast delivery, thank you”

Helpful Report

Posted 1 month ago

Dear Lynne, Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed our service, selection, and fast delivery. We look forward to serving you again soon! Best regards, Louisa Executive Pens Direct

Posted 1 day ago

“Very happy with the product and the quality Of the item. Easy to order and didn’t have to wait long for it to be delivered, all in all very pleased.”

Helpful Report

Posted 1 month ago

Dear Alan, Thank you for your kind feedback! We’re delighted to hear you’re very happy with the product quality and found the ordering process easy. It’s great to know your order arrived promptly and you’re pleased overall. We look forward to serving you again soon! Best regards, The Executive Pens Direct Team

Posted 1 day ago

“Excellent service, quick delivery, and a quality pen, what’s not to like?”

Helpful Report

Posted 1 month ago

Dear David, Thank you for your fantastic feedback! We’re thrilled to hear you enjoyed our service, quick delivery, and quality pen — we couldn’t agree more! Looking forward to helping you again soon. Thanks again, The Executive Pens Direct Team

Posted 1 day ago

Executive Pens Direct is rated 4.9 based on 3,455 reviews