Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,667 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,667 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have purchased these pens on multiple occasions as gifts for retirees. They are really good quality and always arrive promptly”

Helpful Report

Posted 23 hours ago

Good morning Denise, Thank you very much for your order with us and for your 5 star review. We're delighted to hear that the pens have been such a well-received gift for retirees. It's great to know you've found them to be high quality and that they've arrived promptly each time. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 21 hours ago

“perfectly packed and delivered quickly, thank you”

Helpful Report

Posted 2 days ago

Good morning Sandra, Thank you very much for your order with us and for your 5 star review. We're so pleased to hear that everything arrived perfectly packed and was delivered quickly. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 day ago

“Executive Pens is an excellent business with par excellence customer service. Their items are of quality and faultness. I enjoy buying their pens which I can personalise. I pray you continues with success”

Helpful Report

Posted 2 days ago

Good morning Catherine, Thank you so much for your wonderful review and kind words. We are delighted to hear that you enjoy our personalised pens and that our products and customer service have met your expectations. Your support means a great deal to us, and we're grateful for customers like you who take the time to share their experience. We truly appreciate your good wishes and look forward to helping you find many more special pens in the future. Thank you again for choosing Executive Pens. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 days ago

“The pen is fine. It was a graduation gift for my son, and Parker Pens are excellent. This one was no exception. My problem is with your use of Shop to execute the transaction. My credit card information was saved to their third-party site without my permission. My contact information was also provided to them without my permission. I realized this only after receiving unsolicited email offers for products I would never use from companies I haven't heard of. That you feel the information I hold closely to protect my privacy and ability to conduct financial transactions is yours to offer others is unacceptable. I have conducted my last transaction with Executive Pens Direct and will be more diligent in withholding my business from companies using Shop.”

Helpful Report

Posted 6 days ago

Hi Gregory, Thank you for taking the time to leave your feedback and for choosing Executive Pens Direct for your Parker pen order. I'm pleased to hear that you were happy with the pen itself. I am sorry to hear of your concerns regarding Shop and the checkout process. To clarify, Executive Pens Direct does not sell or share customers' payment details or personal information with third parties for marketing purposes. Our website is powered by Shopify, and Shop is an optional service provided by Shopify that customers may choose to use for checkout and order tracking. If a customer opts to use Shop Pay, Shopify can securely remember their details to help speed up future purchases. Executive Pens Direct does not have access to payment information stored within Shop Pay, nor do we provide customer payment details to other retailers. We take customer privacy very seriously and are sorry that your experience led to concerns about how your information was handled. Kind regards, Andrew Executive Pens Direct Customer Service Team

Posted 5 days ago

“Good selection & speedy delivery.”

Helpful Report

Posted 1 week ago

Good afternoon Charles, Thank you very much for your order with us and for your 5 star review. We're glad you found what you were looking for and that your order arrived quickly. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 6 days ago

“Great price for an ink cartridge I couldn't find anywhere else! The only downside is I couldn't order more than one.”

Helpful Report

Posted 1 week ago

Good morning Sophie, Thank you very much for your order with us and for your 5 star review. We're so glad you were able to find the ink cartridge at a great price. We appreciate you pointing out the quantity limitation as well. We'll be sure to share your comments with our team as we continue working to improve the ordering experience. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 week ago

“The pen was a replacement for the same model which had been lost. It was very convenient that Executive Pens was able to provide the pen with a fine nib. It was easy to order and arrived on time. Thank you.”

Helpful Report

Posted 2 weeks ago

Good afternoon Barbara, Thank you very much for your order with us and for your 5 star review. We're really pleased to hear that we were able to help you find a replacement with the fine nib and that the ordering process and delivery all went smoothly. We truly appreciate your support and hope you enjoy using your pen. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 weeks ago

“I ordered 2 fountain pen ink syringe style cartridges for my 2 Schaefer 30 year old pens to replace the decayed (over use & time) rubber cartridges. They arrived within the week, are easy to fill from bottles of black or blue ink, enabling me to write again! Thank you!”

Helpful Report

Posted 2 weeks ago

Good afternoon Toby, Thank you for your order with us. We’re so pleased to hear the replacement cartridges worked perfectly with your Schaefer pens and have brought them back to life after all these years. There’s something really special about keeping well-loved pens writing smoothly again. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 weeks ago

“Such a quick delivery considering the pen was engraved as well, my sister was over the moon with how lovely the gift wrapping was and loves the pen too, many thanks, Safia Hay”

Helpful Report

Posted 3 weeks ago

Good afternoon Safia, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear the pen arrived so quickly and that your sister loved both the engraving and the gift wrapping. It means a lot to know the gift made her so happy. Many thanks again for your kind words and support! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 weeks ago

“I found an old favourite pen whilst decluttering, and thanks to you it's nowback in use!!! I'm very pleased, and will be back for more.”

Helpful Report

Posted 3 weeks ago

Good afternoon Janet, Thank you very much for your order with us and for your 5 star review. That’s lovely to hear — there’s something so satisfying about rediscovering an old favourite! We're delighted your pen is back in action again. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 weeks ago

“The refill was just what I needed for a pen I was given 66 years ago!”

Helpful Report

Posted 4 weeks ago

Good morning Avril, Thank you very much for your order with us and for your 5 star review. That’s wonderful to hear! There’s something really special about keeping a pen in use for 66 years — we're so glad the refill helped bring it back to life. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 4 weeks ago

“A very well made and quality item. I ordered it for my son’s birthday , and he is very pleased with it.”

Helpful Report

Posted 4 weeks ago

Good afternoon Clive, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that you were pleased with the quality of the item and that your son enjoyed his birthday gift. We really appreciate you taking the time to share your feedback and hope he continues to enjoy it for a long time to come! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 4 weeks ago

“I got what I ordered and it was safely packaged and it arrived with very good postage time excellent pen and a decent price”

Executive Pens Direct 5 star review on 15th May 2026

Helpful Report

Posted 1 month ago

Good afternoon Robert, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear your order arrived quickly, safely packaged, and exactly as expected. It’s wonderful to know you’re happy with the pen and found it to be great value for money. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“It was easy to find what I wanted online and delivery was quick. Goods were reasonable cost and ordering process was very easy. Good shopping experience.”

Helpful Report

Posted 1 month ago

Good morning Brian, Thank you very much for your order with us and for your 5 star review. We're so pleased to hear you found exactly what you wanted, enjoyed an easy ordering process, and received your delivery quickly. It's great to know you had a smooth and positive shopping experience with us. We really appreciate your support and hope to see you again soon! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“Good pens”

Helpful Report

Posted 1 month ago

Good afternoon Tessa, Thank you for your order with us. We’re really pleased you’re happy with the pens. We appreciate your support and hope to see you again soon! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“Items where as described and arrived on time .”

Helpful Report

Posted 1 month ago

Good afternoon David, Thank you very much for your order with us and for your 5 star review. We’re really pleased everything arrived on time and was exactly as expected. We really appreciate your support and hope to help again in the future! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“The team were fantastic i called as I wanted to get the barrel engraved as well as the cap and they were more than happy to sort! Great team and company!”

Helpful Report

Posted 1 month ago

Hi Emelia, Thank you very much for your order with us and for your 5 star review. We’re really pleased we could help with the additional engraving and make sure everything was exactly how you wanted it. Your lovely comments about the team are greatly appreciated, and we’ll be sure to pass them on. Thank you again for your support — it was a pleasure working with you! Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“Ordered items arrived in time, will buy more items.”

Helpful Report

Posted 1 month ago

Good morning, Thank you very much for your order with us and for your 5 star review. We’re really glad to hear your order arrived on time! We truly appreciate your support and look forward to helping you again whenever you’re ready to place your next order. If there’s anything you need in the meantime, just let us know. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“Clear cut no nonsense company. I was pleased with the product. It's a gift so in a month it will be presented. Thank you guys.”

Helpful Report

Posted 1 month ago

Good afternoon Shamim, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear you’re pleased with the product, and we hope it makes a fantastic gift when it’s presented next month. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

“I purchased 2 parker pens with personalised engravings - ideal small gift for retiring committee members. Quality, price and delivery were excellent, and the response to a phone call was friendly and helpful. Happy to recommend”

Helpful Report

Posted 1 month ago

Good morning Nicholas, Thank you very much for your order with us and for your 5 star review. We’re delighted to hear that the personalised Parker pens made ideal gifts for your retiring committee members. It’s great to know that you were pleased with the quality, pricing, and delivery, and that our team was able to assist you in a friendly and helpful way when you called. Providing both excellent products and service is very important to us. We truly appreciate your recommendation and look forward to helping you again in the future. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 1 month ago

Executive Pens Direct is rated 4.9 based on 3,667 reviews