Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,735 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,735 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 1st September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order placement on the website was straight forward. My only comment was to improve the image and check availability before placing an order instead of requesting to change order”

Helpful Report

Posted 1 month ago

Hi Gosaye, Thank you for your constructive feedback. We’re pleased to hear you found the ordering process straightforward, and we appreciate your comments regarding the product imagery and stock availability. We’ll certainly take these suggestions into consideration as we continue to improve the customer experience. Louisa Executive Pens Direct

Posted 1 month ago

“I purchased a Kaweco fountain pen, leather pouch and ink cartridges. Everything arrived on time, was well packaged and as described. Very happy with the pen.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re pleased to hear you were happy with the Kaweco fountain pen, leather pouch and ink cartridges, and that everything arrived promptly and as described. If there’s anything we could have done to make your experience a 5-star one, we’d love to hear your suggestions. Louisa Executive Pens Direct

Posted 1 month ago

“I bought a Cross pen during covid, and later on I couldnt actually buy any refills as retailers were not selling them. I havent used my pen in a long time . Thank you for my refills that I ordered.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re pleased we could help you get your Cross pen back in use after all this time! It’s great to know you were able to find the correct refills with us. If there was anything we could have done to make your experience a 5-star one, we’d be very interested to hear your feedback. Louisa Executive Pens Direct

Posted 1 month ago

“I ordered 2 fountain pen ink syringe style cartridges for my 2 Schaefer 30 year old pens to replace the decayed (over use & time) rubber cartridges. They arrived within the week, are easy to fill from bottles of black or blue ink, enabling me to write again! Thank you!”

Helpful Report

Posted 4 months ago

Good afternoon Toby, Thank you for your order with us. We’re so pleased to hear the replacement cartridges worked perfectly with your Schaefer pens and have brought them back to life after all these years. There’s something really special about keeping well-loved pens writing smoothly again. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 4 months ago

“Good pens”

Helpful Report

Posted 4 months ago

Good afternoon Tessa, Thank you for your order with us. We’re really pleased you’re happy with the pens. We appreciate your support and hope to see you again soon! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 4 months ago

“Finally got some lead for my 1940s propelling pencil of my late Fathers...But a price and a small quantity.”

Helpful Report

Posted 6 months ago

Good morning Chris, Thank you very much for your order with us. We’re really glad we could help point you in the right direction for your 1940s propelling pencil. It sounds like a truly special item with a lot of sentimental value. We understand your thoughts on the price and quantity, and we always aim to balance quality and sourcing rare items like this as fairly as possible. If there’s ever anything more we can do to help, please don’t hesitate to reach out — we’d love to assist further. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 6 months ago

“purchase made easily, and the products arrived promptly.”

Helpful Report

Posted 7 months ago

Good morning, Thank you for your order with us. We’re so pleased you found the ordering process straightforward and that your items arrived quickly. We hope to work with you again soon! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 7 months ago

“Not as 'classy' looking as I had imagined and somewhat overpriced but acceptable as a birthday gift .”

Helpful Report

Posted 7 months ago

Good morning Sue, Thank you very much for your order with us. We’re sorry to hear that the pen wasn’t quite as classy in appearance as you had imagined. We always aim to present our products as accurately as possible, so your comments are genuinely appreciated and helpful to us. That said, we’re pleased to hear it was still acceptable as a birthday gift, and we hope the recipient enjoyed it. If there’s ever anything we can do to help you find a style that better matches your expectations, we’d be more than happy to assist. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 7 months ago

“Lovely pen – thank you.”

Helpful Report

Posted 7 months ago

Good afternoon, Thank you very much for your order with us. You’re very welcome. We're delighted you’re happy with it. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 7 months ago

“The Kaweko converters I purchased were a lot smaller than the ones I had previously ordered, and I hadn't noticed the description stated "mini foldable" so I purchased these incorrectly. However, I didn't return as the "normal" converters are not available. I wouldn't advise purchasing these, they are very flimsy.”

Helpful Report

Posted 8 months ago

Good afternoon Lynda, Thank you for your feedback and for taking the time to share your experience. We’re sorry to hear the “mini foldable” converters were smaller than expected and didn’t meet your needs. We appreciate you pointing out the difference in size, and we’ll take this on board to ensure the product description is as clear as possible. We’re also sorry to hear you found them flimsy — we want our customers to feel confident in their purchase, so if you’d like, please feel free to contact us directly and we’ll be happy to look at any possible options or alternatives. Thank you again for your comments. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 8 months ago

“Happy with my purchase. The barrel is very smooth and although not slippery, regular cleaning to remove natural oils from fingers is recommended.”

Helpful Report

Posted 8 months ago

Good afternoon Marcel, Thank you for your order with us. We’re glad to hear you’re happy with your purchase and that you’re enjoying the smooth barrel. That’s a great tip about regular cleaning to keep it looking its best. We appreciate you taking the time to share your experience! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 8 months ago

“Pen is a Christmas present so it hasn't yet been used. I had some questions and used the in line chat which was excellent. On line ordering was quick and easy.item said upon ordering that it would be a little longer than usual but I was quicker than I thought.No complaints.”

Helpful Report

Posted 9 months ago

Good morning Kirsty, Thank you very much for your order with us. We’re glad to hear that our online chat was helpful and that ordering was quick and easy. It’s great that your pen arrived sooner than expected, and we hope it makes a perfect Christmas gift. We really appreciate you taking the time to share your experience! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 9 months ago

“I ordered fountain pen nibs in different widths. I haven’t tried them yet but they are good quality and I don’t expect any problems.”

Helpful Report

Posted 10 months ago

Good morning Anne, Thank you very much for your order with us. We're glad to hear the nibs look good quality, and we hope they write beautifully when you get a chance to try them out. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 10 months ago

“Cannot fault the service which was excellent. The fact that I actually got to speak to a very helpful member of their team, in person, made the experience extremely pleasant. My order took just three working days to arrive, in perfect condition”

Helpful Report

Posted 10 months ago

Good morning Chris, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 10 months ago

“Got exactly what I wanted.”

Helpful Report

Posted 11 months ago

Good morning Gerard, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 10 months ago

“The product arrived on time. I was hoping for a soft-covered Legami notebook - similar to the standard one, but these ones have hard covers. Will have to make do.”

Helpful Report

Posted 1 year ago

“Fast and competent service, reasonable price and a happy birthday boy......the turnaround was less than 2 days......with standard shipping.....!”

Helpful Report

Posted 1 year ago

Thank you for your great feedback, Alexander! We’re glad to hear the service was fast and that the birthday boy was happy. If there’s anything we could do to make your experience a 5-star one, please do let us know — we’d love to hear your thoughts! Kind Regards, Louisa Executive Pens Direct

Posted 1 year ago

“Great service and product. An error on my order but they sorted it very quickly. My granddaughter received it as a graduation present and was thrilled with it.”

Helpful Report

Posted 1 year ago

Hi Tracey, Thank you for your lovely feedback! We’re sorry for the initial mix-up but pleased we could resolve it quickly. It’s wonderful to hear your granddaughter loved her graduation gift — that means a lot to us! We look forward to helping you again in the future. Kind Regards Executive Pens Direct

Posted 1 year ago

“Beautiful pen, inscription is perfect, bought as a gift and the recipient was Iver the moon.”

Helpful Report

Posted 1 year ago

Hi David, Thank you so much for your kind words about the pen and inscription! We’re thrilled the recipient was over the moon with their gift. If you don’t mind, could you please let us know what we could have done to make your experience a 5-star one? We’d love to hear your feedback! Thanks again Executive Pens Direct

Posted 1 year ago

“Very pleased with the pen I ordered, also the quality of engraving was very professional. The pen arrived within days and had been carefully packed. Unfortunately the order was incomplete- the refill was missing. I phoned Executive Pens to explain and was assured that a refill would be re-issued. I had to phone again three weeks later- refill had still not arrived. This time I was told that a refill wld be reissued that same day- and I received the item very promptly. Hence I cannot give 5 stars- this was a birthday present and it was disappointing not to be able to present pen together with refill at same time.”

Helpful Report

Posted 1 year ago

Hi Cheryl, Thank you for your honest feedback and for sharing your experience with us. We’re pleased to hear you were happy with the pen quality and engraving, but we sincerely apologise for the delay and inconvenience caused by the missing refill. This is not the standard of service we aim to provide, and we appreciate your patience as we resolved the issue. Your feedback helps us improve, and we hope to have the opportunity to provide you with a flawless experience in the future. If there’s anything more we can do for you, please don’t hesitate to get in touch. Best regards, Louisa Executive Pens Direct

Posted 1 year ago

Executive Pens Direct is rated 4.9 based on 3,735 reviews