Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,606 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as 'classy' looking as I had imagined and somewhat overpriced but acceptable as a birthday gift .”

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Posted 2 hours ago

“Lovely pen – thank you.”

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Posted 3 days ago

Good afternoon, Thank you very much for your order with us. You’re very welcome. We're delighted you’re happy with it. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 days ago

“The Kaweko converters I purchased were a lot smaller than the ones I had previously ordered, and I hadn't noticed the description stated "mini foldable" so I purchased these incorrectly. However, I didn't return as the "normal" converters are not available. I wouldn't advise purchasing these, they are very flimsy.”

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Posted 2 weeks ago

Good afternoon Lynda, Thank you for your feedback and for taking the time to share your experience. We’re sorry to hear the “mini foldable” converters were smaller than expected and didn’t meet your needs. We appreciate you pointing out the difference in size, and we’ll take this on board to ensure the product description is as clear as possible. We’re also sorry to hear you found them flimsy — we want our customers to feel confident in their purchase, so if you’d like, please feel free to contact us directly and we’ll be happy to look at any possible options or alternatives. Thank you again for your comments. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 weeks ago

“Happy with my purchase. The barrel is very smooth and although not slippery, regular cleaning to remove natural oils from fingers is recommended.”

Helpful Report

Posted 3 weeks ago

Good afternoon Marcel, Thank you for your order with us. We’re glad to hear you’re happy with your purchase and that you’re enjoying the smooth barrel. That’s a great tip about regular cleaning to keep it looking its best. We appreciate you taking the time to share your experience! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 weeks ago

“Pen is a Christmas present so it hasn't yet been used. I had some questions and used the in line chat which was excellent. On line ordering was quick and easy.item said upon ordering that it would be a little longer than usual but I was quicker than I thought.No complaints.”

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Posted 2 months ago

Good morning Kirsty, Thank you very much for your order with us. We’re glad to hear that our online chat was helpful and that ordering was quick and easy. It’s great that your pen arrived sooner than expected, and we hope it makes a perfect Christmas gift. We really appreciate you taking the time to share your experience! We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“I ordered fountain pen nibs in different widths. I haven’t tried them yet but they are good quality and I don’t expect any problems.”

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Posted 2 months ago

Good morning Anne, Thank you very much for your order with us. We're glad to hear the nibs look good quality, and we hope they write beautifully when you get a chance to try them out. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 2 months ago

“Cannot fault the service which was excellent. The fact that I actually got to speak to a very helpful member of their team, in person, made the experience extremely pleasant. My order took just three working days to arrive, in perfect condition”

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Posted 3 months ago

Good morning Chris, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“Got exactly what I wanted.”

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Posted 4 months ago

Good morning Gerard, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind Regards, Caitlin Marketing @ Executive Pens Direct

Posted 3 months ago

“The product arrived on time. I was hoping for a soft-covered Legami notebook - similar to the standard one, but these ones have hard covers. Will have to make do.”

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Posted 4 months ago

“Fast and competent service, reasonable price and a happy birthday boy......the turnaround was less than 2 days......with standard shipping.....!”

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Posted 5 months ago

Thank you for your great feedback, Alexander! We’re glad to hear the service was fast and that the birthday boy was happy. If there’s anything we could do to make your experience a 5-star one, please do let us know — we’d love to hear your thoughts! Kind Regards, Louisa Executive Pens Direct

Posted 5 months ago

“Great service and product. An error on my order but they sorted it very quickly. My granddaughter received it as a graduation present and was thrilled with it.”

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Posted 6 months ago

Hi Tracey, Thank you for your lovely feedback! We’re sorry for the initial mix-up but pleased we could resolve it quickly. It’s wonderful to hear your granddaughter loved her graduation gift — that means a lot to us! We look forward to helping you again in the future. Kind Regards Executive Pens Direct

Posted 6 months ago

“Beautiful pen, inscription is perfect, bought as a gift and the recipient was Iver the moon.”

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Posted 7 months ago

Hi David, Thank you so much for your kind words about the pen and inscription! We’re thrilled the recipient was over the moon with their gift. If you don’t mind, could you please let us know what we could have done to make your experience a 5-star one? We’d love to hear your feedback! Thanks again Executive Pens Direct

Posted 6 months ago

“Very pleased with the pen I ordered, also the quality of engraving was very professional. The pen arrived within days and had been carefully packed. Unfortunately the order was incomplete- the refill was missing. I phoned Executive Pens to explain and was assured that a refill would be re-issued. I had to phone again three weeks later- refill had still not arrived. This time I was told that a refill wld be reissued that same day- and I received the item very promptly. Hence I cannot give 5 stars- this was a birthday present and it was disappointing not to be able to present pen together with refill at same time.”

Helpful Report

Posted 7 months ago

Hi Cheryl, Thank you for your honest feedback and for sharing your experience with us. We’re pleased to hear you were happy with the pen quality and engraving, but we sincerely apologise for the delay and inconvenience caused by the missing refill. This is not the standard of service we aim to provide, and we appreciate your patience as we resolved the issue. Your feedback helps us improve, and we hope to have the opportunity to provide you with a flawless experience in the future. If there’s anything more we can do for you, please don’t hesitate to get in touch. Best regards, Louisa Executive Pens Direct

Posted 6 months ago

“They are just as I ordered, the only thing that I thought could be improved was to smooth the engraving, it feels quite rough.”

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Posted 8 months ago

Dear Mary, Thank you for your feedback, and we're glad to hear the items arrived just as you ordered. We’re sorry to learn that the engraving felt rough — this is not the standard we aim to set, and we want every item to be finished to the highest quality. Your comments are very helpful, and we’d really appreciate the opportunity to look into this further for you. Please don’t hesitate to get in touch with our team directly so we can investigate and help put things right. Kind regards, The Executive Pens Direct Team

Posted 6 months ago

“Checkout and delivery was fast and the engraving was high quality (but slightly uneven on one of the 2 pens ordered).”

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Posted 9 months ago

Dear Shaun, Thank you for your feedback. We’re pleased to hear that the checkout and delivery were fast and that you were happy with the engraving quality overall. We’re sorry to hear that one of the pens had slightly uneven engraving — this is not the standard we strive for. Please do get in touch with us directly so we can look into this and find a suitable solution for you. Thank you again for bringing this to our attention. Kind regards, Louisa Executive Pens Direct

Posted 6 months ago

“Kaweco,fine, pen nib arrived in good condition and in reasonable time. It did,however, need some tweaking to get it to write correctly; this,apparently, is normal for this nib. I'm not sure what to think about the free packet of 'gummies' !”

Helpful Report

Posted 10 months ago

Hi Ray, Thank you for your order and feedback. We're glad to hear the Kaweco fine pen nib arrived in good condition and within a reasonable time. It’s true that some nibs may need a little tweaking to get them writing just right, and we appreciate your understanding on that. As for the free packet of sweets, we like to include these as a little thank you to our customers.. We truly appreciate your support and hope to assist you again in the future. Kind Regards Louisa

Posted 10 months ago

“I was impressed by the wide range of options on the website, catering to every stationery enthusiast's needs. After browsing through a few, I found a Noodler’s fountain pen that seemed perfect for me. The ordering process was smooth, and my pen arrived on time. I was thrilled to own a fountain pen again after years, but as mentioned in the description, it had a slight odour. I read online that airing it out in the sun would help, so the next day, without having used it, I placed it on my balcony. Unfortunately, a curious bird mistook it for food and attempted to fly off with it. Realizing its mistake, it dropped the pen from at least three stories high, and it fell down on the pavement, making it completely unusable. Of course, this was no fault of Executive Pens Direct, but since I never got the chance to actually use the pen, I reached out to customer service, hoping they might take pity on my rather bizarre misfortune. Unfortunately, they couldn’t offer a replacement. I’d love to repurchase, but for now, that particular pen is out of stock. Hopefully, it returns soon!”

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Posted 1 year ago

“Although I only ordered some inks, I received what I I ordered very promptly.”

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Posted 1 year ago

Hi Stephen, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

“Good nib . Don't like the plastic”

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Posted 1 year ago

“Delivered very quickly Looking forward to writing ✒️”

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Posted 1 year ago

Hi John, Thank you for your second order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

Executive Pens Direct is rated 4.9 based on 3,606 reviews