Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,485 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,485 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 17th July 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and competent service, reasonable price and a happy birthday boy......the turnaround was less than 2 days......with standard shipping.....!”

Helpful Report

Posted 1 week ago

“Great service and product. An error on my order but they sorted it very quickly. My granddaughter received it as a graduation present and was thrilled with it.”

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Posted 1 month ago

Hi Tracey, Thank you for your lovely feedback! We’re sorry for the initial mix-up but pleased we could resolve it quickly. It’s wonderful to hear your granddaughter loved her graduation gift — that means a lot to us! We look forward to helping you again in the future. Kind Regards Executive Pens Direct

Posted 1 month ago

“Beautiful pen, inscription is perfect, bought as a gift and the recipient was Iver the moon.”

Helpful Report

Posted 1 month ago

Hi David, Thank you so much for your kind words about the pen and inscription! We’re thrilled the recipient was over the moon with their gift. If you don’t mind, could you please let us know what we could have done to make your experience a 5-star one? We’d love to hear your feedback! Thanks again Executive Pens Direct

Posted 1 month ago

“Very pleased with the pen I ordered, also the quality of engraving was very professional. The pen arrived within days and had been carefully packed. Unfortunately the order was incomplete- the refill was missing. I phoned Executive Pens to explain and was assured that a refill would be re-issued. I had to phone again three weeks later- refill had still not arrived. This time I was told that a refill wld be reissued that same day- and I received the item very promptly. Hence I cannot give 5 stars- this was a birthday present and it was disappointing not to be able to present pen together with refill at same time.”

Helpful Report

Posted 1 month ago

Hi Cheryl, Thank you for your honest feedback and for sharing your experience with us. We’re pleased to hear you were happy with the pen quality and engraving, but we sincerely apologise for the delay and inconvenience caused by the missing refill. This is not the standard of service we aim to provide, and we appreciate your patience as we resolved the issue. Your feedback helps us improve, and we hope to have the opportunity to provide you with a flawless experience in the future. If there’s anything more we can do for you, please don’t hesitate to get in touch. Best regards, Louisa Executive Pens Direct

Posted 1 month ago

“They are just as I ordered, the only thing that I thought could be improved was to smooth the engraving, it feels quite rough.”

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Posted 3 months ago

Dear Mary, Thank you for your feedback, and we're glad to hear the items arrived just as you ordered. We’re sorry to learn that the engraving felt rough — this is not the standard we aim to set, and we want every item to be finished to the highest quality. Your comments are very helpful, and we’d really appreciate the opportunity to look into this further for you. Please don’t hesitate to get in touch with our team directly so we can investigate and help put things right. Kind regards, The Executive Pens Direct Team

Posted 1 month ago

“Checkout and delivery was fast and the engraving was high quality (but slightly uneven on one of the 2 pens ordered).”

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Posted 3 months ago

Dear Shaun, Thank you for your feedback. We’re pleased to hear that the checkout and delivery were fast and that you were happy with the engraving quality overall. We’re sorry to hear that one of the pens had slightly uneven engraving — this is not the standard we strive for. Please do get in touch with us directly so we can look into this and find a suitable solution for you. Thank you again for bringing this to our attention. Kind regards, Louisa Executive Pens Direct

Posted 1 month ago

“Kaweco,fine, pen nib arrived in good condition and in reasonable time. It did,however, need some tweaking to get it to write correctly; this,apparently, is normal for this nib. I'm not sure what to think about the free packet of 'gummies' !”

Helpful Report

Posted 5 months ago

Hi Ray, Thank you for your order and feedback. We're glad to hear the Kaweco fine pen nib arrived in good condition and within a reasonable time. It’s true that some nibs may need a little tweaking to get them writing just right, and we appreciate your understanding on that. As for the free packet of sweets, we like to include these as a little thank you to our customers.. We truly appreciate your support and hope to assist you again in the future. Kind Regards Louisa

Posted 5 months ago

“I was impressed by the wide range of options on the website, catering to every stationery enthusiast's needs. After browsing through a few, I found a Noodler’s fountain pen that seemed perfect for me. The ordering process was smooth, and my pen arrived on time. I was thrilled to own a fountain pen again after years, but as mentioned in the description, it had a slight odour. I read online that airing it out in the sun would help, so the next day, without having used it, I placed it on my balcony. Unfortunately, a curious bird mistook it for food and attempted to fly off with it. Realizing its mistake, it dropped the pen from at least three stories high, and it fell down on the pavement, making it completely unusable. Of course, this was no fault of Executive Pens Direct, but since I never got the chance to actually use the pen, I reached out to customer service, hoping they might take pity on my rather bizarre misfortune. Unfortunately, they couldn’t offer a replacement. I’d love to repurchase, but for now, that particular pen is out of stock. Hopefully, it returns soon!”

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Posted 6 months ago

“Although I only ordered some inks, I received what I I ordered very promptly.”

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Posted 7 months ago

Hi Stephen, Thank you very much for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 6 months ago

“Good nib . Don't like the plastic”

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Posted 7 months ago

“Delivered very quickly Looking forward to writing ✒️”

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Posted 8 months ago

Hi John, Thank you for your second order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 8 months ago

“The Customer Service was very helpful (taking 1 star off here because they gave me wrong information about one of the products they sell, my BENU fountain pen came with a converter even though they stated it wouldn't which led me to buy a spare converter that I do not need now), the order was shipped quickly and arrived safely. I am super happy with my pen and will consider buying from Executive Pens again!”

Helpful Report

Posted 8 months ago

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you found our customer service helpful and that your order arrived safely. Most importantly, we’re thrilled that you’re happy with your BENU fountain pen—it’s a wonderful choice! We appreciate your feedback about the product information. We apologise for the confusion regarding the converter and for any inconvenience this caused. Your experience highlights an area we need to improve, and we’ll ensure our BENU product descriptions are updated to avoid similar issues in the future. If there’s anything we can do to make up for the spare converter you purchased, please don’t hesitate to reach out to our customer service team. We’d be happy to assist further. Thank you for considering us for future purchases. We look forward to helping you again soon! Kind regards, Andrew Exec Pens Team

Posted 8 months ago

“Excellent service at a reasonable price compared with some greedy overcharging companies”

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Posted 11 months ago

Hi John, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Northeast Trophies

Posted 11 months ago

“I was pleased how easily my gift of a Pen for a friend arrived in a timely manner and I was kept informed every step of the way as to its progress. My friend was delighted.”

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Posted 1 year ago

Hi Margaret, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

“All exactly as expected”

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Posted 1 year ago

Hi Gordon, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Executive Pens Direct

Posted 1 year ago

“Pen arrived in a reasonable time with correct engraving and looks fine. However, as it is for a gift it is hard to say more...”

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Posted 1 year ago

Hi Jill, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Delivered quickly & safely. Looks as 8ntrnet page described & engraving is just right. As it is a present which has not yet been given, not sure about how it writes.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“They were great and prompt. Thanks”

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Posted 1 year ago

Hi Marion, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“Martin fuller”

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Posted 1 year ago

Hi Jula, Thank you for your order with us. We always strive for a 5 star review from every one of our customers. Please could you let us know what we could have done better in order to receive a full 5 stars from you? We would greatly appreciate your feedback to help us to improve our service. Kind regards, Louisa Marketing @ Executive Pens Direct

Posted 1 year ago

“A good selection of pens at a fair price Very fast delivery Can recommend”

Helpful Report

Posted 1 year ago

Dear Tim, Thank you so much for your review of your experience with Executive Pens Direct! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Our team works hard to ensure a fast delivery service, so we're delighted that you were satisfied with your order's prompt arrival. Your recommendation means a lot to us, and we look forward to serving you again in the future. If you feel there is anything else we could have done to get that extra star, please feel free to reach out as we are working hard to give the best experience we can to all our customers. Best regards, Andrew Executive Pens Direct Team

Posted 1 year ago

Executive Pens Direct is rated 4.9 based on 3,485 reviews