Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.17

4.2 Rating 3,503 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were great. Arrived within the 90 minutes promised. Friendly recovery man and friendly staff on the phone. All required was my name, reg and where my car had broken dowm. Great service! Thankyou :)”

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Posted 7 years ago

“Shocking customer service. I purchased the breakdown cover for my 19 yr old daughter - I have purchased additional breakdown with another company for both myself and my daughter due to the shocking service I received. When my car broke down I believed the issue to be the starter motor - the contractor who attended the breakdown was adamant that it was the battery - I questioned this diagnoses and asked that the car be turned of and restarted to check that the issue was the starter motor - the engineer from edgertintons was adamant it was the battery. Took the vehicle to have the battery replaced the next day and purchased a new battery only to find out that the issue was the starter motor. When I put the call through to have the car taken to SAC alternators was charged a further £98 to have the car taken to there premises. The contractor/engineer from Mansfield who assisted on this call out was very efficient and straight away diagnosed the issue as the starter motor and the engineer was really helpful. However the same cannot be said about James in the in the call center. James made it clear that he was the most senior person in the business apart from the owner and what ever he said was final - I mentioned to James that I was not happy with paying the additional £98 due to the mis diagnoses by the engineer. I requested how I make a complaint and James told me to look at the back page of my contract. When I tried to book the 2nd call out for which I had to pay , James put the phone down on me. DISGUSTING SERVICE!”

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Posted 7 years ago

“The recovery assistance arrived within 30 minutes, as the conditions were very bad with snow and ice and many people stranded,this was excellent. The gentleman put me at ease straight away. I was distressed and alone. Not good. Once settled and my vehicle onboard, it was taken to my chosen garage for repair. Can't thank Emergency assist enough, and my parents for getting it.”

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Posted 7 years ago

“Terrible service, had to phone multiple times, rude staff and i wouldnt recommend to anyone.”

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Posted 7 years ago

“Easy procedure and very good value. Well pleased with cover”

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Posted 7 years ago

“Em. assist arrived within the stipulated time.”

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Posted 7 years ago

“Very easy process to apply Have not had to use the service provided yet Kathryn”

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Posted 7 years ago

“Excellent value for money”

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Posted 7 years ago

“I broke down last week and response was prompt and professional.”

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Posted 7 years ago

“Simple and easy process to renew my policy at a price cheaper than those quoted on comparison websites. I was unsure as to whether or not the renewal had been applied and e mailed. An e mail response was received within an hour! Fantastic, first class service.”

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Posted 7 years ago

“Communication was non existent I had to keep calling the help line for updates in the end after well over 2 hours wait the pick up lorry went to the wrong location this is despite me giving the correct location”

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Posted 7 years ago

“I Had issues with the website and they kept trying to contact me until they got in touch to set it all up. it took no time at all and the man I spoke to was very helpful. thanks.”

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Posted 7 years ago

“I had 2 call outs, the first was on Jan 8th...was initially told 60-90 mins wait for recovery vehicle. After 2 hrs, I rang EA twice but only got recorded messages and nobody answered...eventually spoke to someone and was told 10 mins....no vehicle arrived. I called again and was told he's on his way. Eventually I received a call saying recovery vehicle will be 20 mins.....that was a 3 hour wait! The second call out was on Jan 15th....I was kept up to date with calls and had to wait just 90 minutes...you redeemed yourselves! On both occasions the recovery drivers were both helpful, courteous and friendly.”

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Posted 7 years ago

“Excellent service - highly recommend”

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Posted 7 years ago

“Love the price. Haven’t used the service yet. Let’s hope it’s as good as the price.”

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Posted 7 years ago

“Wood like you to send me a card to keep in my car in case l need you , l will let you know my Views after l use you ,l hope l don't need too ,”

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Posted 7 years ago

“Excellent customer service. Very friendly. Arrived within the time frame provided. Helpful and courteous. Thank you for a very pleasant experience to an otherwise irritating situation.”

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Posted 7 years ago

“I'm actually about to write official complain about it! Your service was very poor! I rang first time around 05:40 and they told me that you working just from 06:00!! that I have to rang again after 6:00!! I rang again 06:03 and operator told me that it will take 60-90 min. till service man will come to me.. that's quite long period don't you think? He came after 108 min. sot He was 18 min late anyway!! I spoke to him and he told me that he just start his shift at 7:00 so you was waiting and wasting MY time from 06:03 - 07:00 just to wait for a guy to start his shift?? He was kind and helped me in less then 5 minutes. But I as waiting too long for him! And let's see your condition, so if I'm just not wait and go to work so you will charge me £98.40? You was late so I wan't now compensation from you £98.40! I will go with this further, I have all calls recorded and pictures with the time when your operator arrived. Regards Lubomir Felber”

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Posted 7 years ago

“I renewed my policy with Emergency Assist Ltd for the second year, fortunately I did not require their services for the first year. Renewing, as taking it out, was very straight forward and quick to do. I hope, if I should ever need to call them, things will be just as quick and easy.”

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Posted 7 years ago

“Got my car going”

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Posted 7 years ago

Emergency Assist Ltd is rated 4.2 based on 3,503 reviews