I'm actually about to write official complain about it! Your service was very poor! I rang first time around 05:40 and they told me that you working just from 06:00!! that I have to rang again after 6:00!! I rang again 06:03 and operator told me that it will take 60-90 min. till service man will come to me.. that's quite long period don't you think? He came after 108 min. sot He was 18 min late anyway!! I spoke to him and he told me that he just start his shift at 7:00 so you was waiting and wasting MY time from 06:03 - 07:00 just to wait for a guy to start his shift?? He was kind and helped me in less then 5 minutes. But I as waiting too long for him! And let's see your condition, so if I'm just not wait and go to work so you will charge me £98.40? You was late so I wan't now compensation from you £98.40! I will go with this further, I have all calls recorded and pictures with the time when your operator arrived. Regards Lubomir Felber