Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.19

4.2 Rating 3,485 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

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“Extremely Disappointing Experience with Emergency Assist Ltd I had an incredibly frustrating experience with Emergency Assist Ltd regarding their misleading policies. After changing my vehicle, I was shocked to learn that the 14-day inception period for the Parts and Labour Membership reset—a detail that was never mentioned during the process or clearly outlined in their terms. When I tried to make a claim, this critical information was conveniently withheld until it was time to pay out. Despite contacting their team, I received no proper explanation, and my complaint was dismissed with generic responses. This lack of transparency feels like a deliberate tactic to avoid honoring claims. I expected better from a company trying to compete with reputable brands like The AA and RAC. I’ve now escalated this to the Ombudsman and would advise others to think twice before choosing Emergency Assist Ltd. Their customer service and practices are far from reliable. 1/5 – Would not recommend.”

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Posted 6 months ago

“Avoid at all costs! I was a lone female and waited 2 hours for recovery truck. The journey was a nightmare - guy drove like a lunatic and swore constantly about the time this recovery would take??? Didn’t even look under my car bonnet.Was dumped and had to make my own way home (12 miles away and infrequent bus services to get home). They also operate as 2Gether Insurance. Broke down on way to hospital appointment, had National Recovery but again lengthy delay in recovery and had to pay £433.18 to be recovered!!!! Apparently my breakdown was ‘outwith the agreement’ ! This was decided after my garage had sent them details regarding the engine failure! Staff on helpline very unhelpful, I was even told that the road I was on ‘didn’t exist’!! Google maps provided me with that information. I was asked for a landmark - I was in the countryside with only fields either side of me. Dreadful experiences with BOTH companies. Complete waste of money and definitely NOT ‘peace of mind’ if you broke down. Would have given a huge negative rating if one had been available!”

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Posted 6 months ago

“Avoid avoid avoid !!!!! I originally took this “complete” policy out as i was travelling through Germany and i am soooooo grateful now i did not need assistance while over there. I was only 35 miles from my home address when my car failed to start i was asked a series of questions which felt like i was being interrogated. After around 20 minutes on this call i was told i had to chose a local garage to have my car recovered to…… this was 16:00 and i did not know any local garage i could simply off load my car off to as they were about to close for the day. I asked to be recoverd home or local garage to me and i was told no it needs to be local to the breakdown location. I questioned if my call had been 1/2hours later when all garages would be closed then what would happen and that my complete cover was sold as national recovery….. i was left in silence. I need to ring back when i can tell them a local garage. They would only send a road side assist if i agreed no recovery (to local garage) would then be actioned. I rang around a few garages and was told too busy/cant help and to that effect. I had to pay £230 to a local recovery to get my car recovered and i will be contacting trading standards about this scam company. It is not that i did not have adequate cover i had purchased the top complete cover which is a lie on all the advertised wordings of the policy. Absolute crooks!!”

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Posted 6 months ago

“A disgrace, don't!”

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Posted 6 months ago

“Left me and my sick daughter as we was travelling to trafford general for operation disgusting no safty barrier to stand behind I have not renewed my breakdown again this year as I was very disappointed with the quality of care”

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Posted 7 months ago

“Stranded in the early hours. Having hit a badger. Rang. Apparently classed as accident not breakdown, so options only to get towed to secure pound to be released only when insurance claimed, or pay ourselves. This would be £800. Bearing in mind this was early hours with wife and kids. 2 hours potential wait. So we said no thank you and paid a local, amazing recovery company, who couldn't have been more helpful. Sorry but Emergency Assist is a con.”

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Posted 7 months ago

“PLEASE , PLEASE, DO NOT USE THIS COMPANY!!. They will not provide the service you pay for. On my first ever calll to them for a flat battery , i was interrogated by Anthony, the call handler as to the reason the car battery was flat. He was persistent in wanting to know why the battery was fIat, as I didnt know, i stated it MAY have been an interior light left or not, as I could never check that. He then advised that they would only provide ' paid assistance' as i had left a light on . In other words they contact a garage who charge me ( !!!???) i argued back that I never said that the light was the reason just that it may have been . It 'may' have been another fault . They clearly used any reason to avoid providing the cover i had paid for , which was their highest cover level, Platinum. AVOID AVOID AVOID !!! Date of experience: 06 November 2024”

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Posted 7 months ago

“Absolute disgrace, phone call took nearly an hour to answer. Car was making an alarming noise from the wheel and seemed unsafe to move. The operator said that because it could move it was not covered by the policy and refused to help unless I paid a further £125”

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Posted 7 months ago

“Absolutely useless cowboys”

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Posted 8 months ago

“Do not use this company. My son broke down and called them at 11:45. They gave him a time which came and went. Repeat calls to them were met with excuse after excuse of why the support hadn't arrived (traffic, lorry had broken down). This continued for 7 hours. We were given the number of the company who they said were coming to help us. Called the number and it was not in service. Called again to EA and could not get any answer. Finally got through via the insurance route and they said the tow truck had arrived but we weren't there....a complete and utter lie as where else could we have been but waiting for them. Safe to say a few choice words were shared and they hung up. Had to sort a separate service..which was superb, at our cost. Save your money and do not use this company.”

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Posted 8 months ago

“My car had an error saying 'Engine Malfunction' and didn't seem to have any power. I was parked at home but called to confirm I had cover for HomeStart and they said yes. They asked me if the battery was flat and I said I don't know, it could be I can't tell. They asked me again and I said the alarm had gone off in the night - they said that was irrelevant, they then proceeded to ask me again if the battery could be flat, if a light could have been left on etc (at this point I was wondering why they were asking the same question repeatedly and in quite a forceful way) so I said yeah it could be possible but I don't know for sure. They then said as I had been asked 3 times and confirmed that a light had been left on, that they would not come to me unless I paid £125. I then asked if I paid and they came and found out that it wasn't the battery or my fault, would the £125 be refunded to which they replied no. Complete and utter con. Turned out it was the alternator so I'm glad I didn't pay the £125 fee and sorted through someone else.”

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Posted 9 months ago

“Stay clear only had one call out last year and they mest that up waited all day for break down after 15 calls and being fob off by 4 different people had to wait till next day only because the.breakdown contractor took it on their own head to call me told them then I would not be renewing next year when they sent me a reminder about my new cover for next year was about to start told them again that I would not be renewing they still went ahead and took the money this company only wants to talk to you if they need payment from you still trying to get my money back if need be I will take them to court if they don't return my money they owe me”

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Posted 9 months ago

“Unresolved Claim for Breakdown in Spain I am writing to express my frustration and deep dissatisfaction with the handling of my case following a breakdown in Spain. This is the WORSE company ever!! On August 31, 2024. My partner, child, and I have been stranded since that date, and the service provided has been nothing short of appalling. Despite multiple follow-ups, I have been met with incorrect information, conflicting advice, and outright lies from various advisers. As of today, 16 days have passed, and my car is still sitting at a depot in Spain with no clear resolution in sight. I am still without a car, have received no refund for the costs incurred, and there has been no mention of compensation for this distressing situation. I was informed that Tom Coates, Head of Department, is managing my case, yet I have received no updates whatsoever. Do NOT deal with them! Sandro Teixeira”

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Posted 9 months ago

“who had a invoice for £120 with no vat amount not signed no vat no . there are two managing directors allowing people to be given bad service so where do they hide the directors I am led to believe Poole in dorset?what is this company hiding are they paying the vat to the government monthly or three monthly ??? answers needed and money returned to my disabled friend? the problem happened on2nd Sept invoice in her door on the 3rd of Sept what a way to run a business. k.a.lockton I also have a policy and I will not renew auto renew”

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Posted 9 months ago

“Avoid at all costs!!! Called breakdown in June as car wouldn't start, mechanic arrived confirmed it was a flat battery and battery needed replacing, paid mechanic for a new battery that they fitted. Fast forward to today.....battery light came on, stranded in a layby on a dual carriageway, phone breakdown....they won't come out unless I pay upfront as we have had a starting issue before and this could be due to the same issue!!! We had the battery replaced by them......how on earth could it be the same thing!!! Female on my own and they wouldn't come out unless I paid upfront and then for every mile if they had to recover the car!! I could then claim it back if it wasn't the same thing.....not a chance. Do yourself a favour save your money and get decent cover not from this joke of an organisation”

Helpful Report

Posted 9 months ago

“This is the worst customer service have ever received when in needs of recovery of vehicles. Very bad network service. I can't recommend anyone to you use this service. Never meet needs of service you paid.”

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Posted 9 months ago

“I put the wrong fuel in my car on Thursday at 6pm. I pulled onto the busy roundabout at High Wycombe above the M40 in the rush hour and broke down. I was in the middle of the roundabout with cars hurtling up behind me for over an hour. I had my 86 year old mother with me who had just had a full knee replacement who I was bringing back from the hospital. I called emergency Assist and said I had a Premium contract and wantd to be towed home. I was told that they would only tow me 24 miles and my house was 27 miles away. I asked what alternative there was and they said give us a more local address. I said a local garage if there would be one open but they were not able to help me locate one - told me to use yell.com ... from a packed roundaboiut above the M40 in the rush hour with my 86 year old mother. They said they could tow me home for a cash contract then and there for over £440. I said that was no solution and they needed to come up with a solution. The guy on the phone said he couldnt help and that only a supervisor could and there wouldnt be one available until the next morning. They left us totally stranded.”

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Posted 9 months ago

“emergency Assist is a joke they should change their name they certainly do Not Assist I Parked my car in the local community centre when I came back car did,nt start Phoned the Breakdown refused to come out my poiicy was for to fix at roadside or take to garage Ended up calling my Local garage where my car gets serviced turned out it was a flat Battery they sorted out the problem car beeb fine ever since do not touch this Breakdown company”

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Posted 9 months ago

“I left my car at the car park in the Local community centre at 1 O0 pm came back at 5,00 pm carwouldnt start phoned Emergency Assist refused to come out I paid£30,46 Breakdown cover in Jan 2024 got some one my self at the cost of £72 czrwas mot & Serviced”

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Posted 9 months ago

“Will only tow to a local garage even if it's closed on a Sunday”

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Posted 9 months ago

Emergency Assist Ltd is rated 4.2 based on 3,485 reviews