Domex Appliance Services Reviews

4.80 Rating 776 Reviews
95% of reviewers recommend Domex Appliance Services

About Domex Appliance Services: At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

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0203 124 1872


Unit C, Surrey Business Park
Weston Road
Greater London

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
on-time delivery
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
"We need to get rid of fluff in the cartridge of washing machine once in 6 months. Today was our 3rd time to call engineers from Domex but all time, the engineers were very polite, friendly and efficient. For our previous washing, we used other company's repair service but the experience with them was not so good always. Since we started using Domex's service, we have no stress because we know that their engineers are very polite, friendly and surely do their job perfectly. Especially Nick Angelov finishes his job so quickly and efficiently."
Posted 2 months ago
"Fantastic service, very helpful and efficient engineer. Many thanks Stan fixing my oven so quick."
Posted 2 months ago
"absolutely top service. very friendly engineer Mr Saan. I would recommend who ever have appliance problem to go to DOMEX."
Posted 2 months ago
"Fantastic service - everything was done professionally would highly recommend"
Posted 2 months ago
"Great service extremely professional . Given all payment details upfront . Problem solved . Would definitely use this service again highly recommended very happy customer . Thank you miss Daly"
Posted 2 months ago
"Fast, accurate and on time engineer on site . It was very amazing keeping to time and fast in disguised the problem Great people ."
Posted 3 months ago
"Fast and friendly service, great online updates - highly recommend."
Posted 3 months ago
"excellent service from the booking agent and from the engineer. The repair of our dryer was inexpensive, the engineer turned up at the time quoted, ringing before he arrived. I would unhesitatingly recommend Domex"
Posted 3 months ago
"i would recommend domex to anyone e needing appliance repairs. They're engineers are so friendly and professional they staid for nearly 2 hours to fix my cooker and only charged me £12 as was under warranty from the last time it broke 5 months ago. Great company would definitely recommend ."
Posted 3 months ago
"Samsung created a problem for fridge users in relation to its filter replacement process. Kalin of Domex was sent to sort the problem today and succeeded courteously, professionally and timeously. Much appreciated!"
Posted 3 months ago
"Keep Million miles away from Domex appliance repair company The company does not even deserve 1star, engineer informed (after insisting on a constructive reply to what was wrong with my fridge) us at the time of inspection of the fridge that motor is cracked, and informed me that someone from their office would call me by 5pm or next day morning to update us with the repair. Neither they called me on the same day or the following day, I received a text message the next day stating "report has been submitted to Dometic and General" This is not quite the answer I was looking forward to, so I chased Domex with an update, at which point they informed me that Domestic and General has cancelled my policy and thus they are unable to repair the fridge. Of course, disappointed with their decision I asked for the repair report, so I can take this up with Samsung as the motor has 10 years warranty. The report obviously did not mention anything about motor being damaged, all it stated was "The appliance is BER as refrigerant system is blocked" By the way "BER" stands for Beyond Economical Repair. Furthermore, their customer service person informed me that there is also a gas leak from the fridge which they can not trace as it could be leaking from anywhere within the fridge, Shouldn't the engineer be warning us of this dangerous situation of a gas leak!!!. by the way gas leak fault is not even mentioned in the report."
Posted 3 months ago
"I had a visit from one of your engineers VLADIMIR I must say what a lovely man , he was very courteous , he came to mend my tumble dryer he went over every thing inside and out to find my problem even had the back off, such a nice man, the problem was I was getting a grinding noise, he even put his head into drum to check and found a tiny oblong magnet had come out my sons pocket and wedged itself between drum and machine as drum went round it was rubbing making this grinding noise well done Vladimir he also put new light in my was flashing, thank you very much"
Posted 3 months ago
"Excellent and prompt service provided by Domex on behalf of manufacturer"
Posted 3 months ago
"This is my first time using DOMEX to repair my SMEG oven. Communication is good and engineer was very professional. Happy to recommend DOMEX"
Posted 3 months ago
"Hi I had Sid coming to repair my freeze. He did an excellent t job and explained thing i need to know. Thanks."
Posted 3 months ago
"Had absolutely amazing service from Domex. Super-polite, friendly, knowledgeable professionals. Thank you!"
Posted 3 months ago
"My fab' 12 year old Rangemaster 110 now has a new fan and been serviced. Cant thank your engineer Daniel enough. Very polite and competent engineer. Indeed, got my fan oven going for the first time in 5 years! Will definitely use Domex again. Thanks. Respect. (Job ref' 19210177)"
Posted 3 months ago
"Extremely helpful, discussed charges before arrival. Managed to repair and not tell me I needed a new part. Very quick and also polite."
Posted 4 months ago
"Easy to use, friendly staff that really know what they are talking about and explain things in a way that you really understand. Really competitive prices and hassle free service, I would definitely recommend to anyone looking for a confident repair."
Posted 4 months ago
"We were assigned an honest, helpful engineer who fixed our hob in record time. Extremely happy with the service."
Posted 4 months ago
Domex Appliance Services is rated 4.80 based on 776 reviews