Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.81

4.8 Rating 1,533 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,533 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Domex offers a speedy, reliable and transparent service, using trusted professional engineers who are very good at their jobs. The engineer who fixed my appliance, Elisha, is professional, courteous and respectful, showing me his ID on arrival and wearing shoe protectors when in the house. He quickly diagnosed the problem and explained it clearly to me. He offered to order the parts required only if I was happy to proceed, which I was. I never felt pressurised or unsure of what was needed, his excellent communication skills meant I felt fully in control of the situation. He returned today with the parts, and completed the repair efficiently and to a high standard. He is an excellent engineer and ambassador for Domex, thank you Elisha. I’m delighted with the 2 times I have now used Domex for 2 different appliances. Their website is so easy to use, offering clear pricing and tracking, you can arrange visits for when it suits you and charges are fair for the excellent service I have received. I would absolutely recommend this company for any domestic appliance issues!”

Helpful Report

Posted 2 days ago

Dear Customer, Thank you for your detailed and wonderful feedback. We’re happy to hear that you’ve had such positive experiences with Domex and that Elisha provided professional, courteous, and efficient service on both visits. It’s great to know that our communication, transparency, and ease of booking helped you feel fully informed and in control throughout the process. Kind regards, Domex Customer Care Team.

Posted 1 day ago

“Absolutely brilliant service, super clear, very efficient coordination of visit, lovely engineer. Highly recommend”

Helpful Report

Posted 2 days ago

Dear Customer, Thank you for your wonderful feedback. We’re thrilled to hear that you found our service efficient, well-coordinated, and that our engineer provided a positive experience. Kind regards, Domex Customer Care Team.

Posted 1 day ago

“I booked an engineer to fix our washing machine. The entire process was smooth and professional - the company sends a text to book an engineer plus you can track his arrival time on the app as well as see his picture and vehicle registration plate number for your safety. I would definitely book again, the engineer was very professional and knowledgeable.”

Helpful Report

Posted 4 days ago

Dear Customer, Thank you for your detailed feedback. We’re happy to hear that you found the booking process smooth and professional, and that our engineer provided knowledgeable and professional service. Kind regards, Domex Customer Care Team.

Posted 1 day ago

“Domex services are brilliant!They really care about the users needs and did a great job!Really pleased.”

Helpful Report

Posted 1 week ago

Dear Mihaela, Thank you for your wonderful feedback. We’re delighted to hear that you’re pleased with our service and that our team took care to meet your needs. Your kind words are greatly appreciated. Kind regards, Domex Customer Care Team.

Posted 1 day ago

“The engineer did a great job fixing my washing machine. He was polite, quick, and made sure everything worked properly before leaving.”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your feedback. We’re pleased to hear that our engineer provided a polite, efficient service and ensured your washing machine was working properly before leaving. Your kind words are greatly appreciated. Kind regards, Domex Customer Care Team.

Posted 1 day ago

“Very nice Engineer who even came late to my help. Thank you”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your feedback. We’re pleased to hear that our engineer was helpful and accommodating, even outside of regular hours. We appreciate your kind words. Kind regards, Domex Customer Care Team.

Posted 1 day ago

“Very nice Engineer who even came late to my help. Thank you”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your feedback. We’re delighted to hear that our engineer went the extra mile to assist you and that you were happy with the service provided. Kind regards, Domex Customer Care Team.

Posted 1 day ago

“Very nice Engineer who even came late to my help. Thank you”

Helpful Report

Posted 1 week ago

Dear Customer, Thank you for your feedback. We’re glad to hear that our engineer was helpful and went out of their way to assist you. Your kind words are greatly appreciated. Kind regards, Domex Customer Care Team.

Posted 1 day ago

“Next day service and fast repair.”

Helpful Report

Posted 1 week ago

Hi Michael, Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that you were pleased with the next-day service and fast repair provided by our engineer. Best regards, Domex Customer Care Team

Posted 1 week ago

“The engineer from Domex, Sive, was great. He got our Bora hob is back to full working order in one visit and with no interruption to our busy family kitchen. Thank you! Fortunately Bora/Domex had the problem identified and preordered the part in time for the visit.”

Helpful Report

Posted 2 weeks ago

Dear Fiona, Thank you so much for your wonderful 5-star review! We're delighted to hear that you were pleased with Sive's recent visit to repair your hob. Providing a professional and efficient service is always our goal, and we're glad Sive met your expectations. Kind regards, Domex Customer Care Team

Posted 2 weeks ago

“Very polite, helpful & efficient”

Helpful Report

Posted 4 weeks ago

Thank you for your fantastic review! We’re delighted to hear that Alexis was polite, helpful, and efficient during the visit. We’ll be sure to pass on your kind feedback. Thank you for choosing Domex! Best regards, Domex Customer Care Team

Posted 4 weeks ago

“friendly, professional, successful repair”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave a 5-star review following your recent repair! We’re delighted to hear that your experience with our engineer Martin was a positive one and that the repair to your hob was successful. Kind regards, Domex Customer Care Team

Posted 1 month ago

“Canter was very helpful and efficient, he made the process very seamless and was very efficient. The work was professionally done as well, great problem solving and communication skills. Will definitely be back and will be sending some friends here.”

Helpful Report

Posted 1 month ago

Dear Property Services, Thank you so much for taking the time to leave us a 5-star review! We’re delighted to hear that your experience with Canter was such a positive one. It’s fantastic to know that he was helpful, efficient, and made the entire process seamless for you. At Domex, we pride ourselves on delivering professional service with excellent communication and problem-solving, and it’s always rewarding to hear when our engineers embody those values. We truly appreciate your kind words and recommendation—it means a lot to us. We look forward to helping you and your friends in the future! Warm regards, Domex Customer Care Team

Posted 1 month ago

“Usman is very helpful and made sure I understood everything clearly”

Helpful Report

Posted 1 month ago

Thank you so much for your 5-star review! We’re delighted to hear that you had a great experience with Usman during your fridge freezer repair. He’s a valued member of our team, and it’s wonderful to know that he was helpful and took the time to ensure everything was clearly explained to you. Best regards, Domex Customer Care Team

Posted 1 month ago

“Same day appointment- engineer had the right part with him and completed job within 25 minutes. Great service.”

Helpful Report

Posted 1 month ago

Dear Jenni, Thank you for your wonderful 5-star review! We're so glad we could offer you a same-day appointment and that Vadym was able to complete the repair quickly and efficiently. It’s great to hear he had the right part on hand and got everything sorted within 25 minutes — that’s exactly the level of service we aim to provide. We truly appreciate your kind words and look forward to helping again if you ever need us in the future. Best regards, Domex Customer Care Team

Posted 1 month ago

“Very fast and efficient service. Engineer was very well spoken and friendly. I would definitely recommend”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star review! We're delighted to hear that you experienced very fast and efficient service, and that our engineer was both friendly and well-spoken. Your recommendation means a lot to us. We look forward to serving you again in the future! Best regards, Domex Customer Care Team

Posted 1 month ago

“They do very good job”

Helpful Report

Posted 2 months ago

Dear Anetta, Thank you so much for your wonderful 5-star review! We're delighted to hear that Loreto did a fantastic job with your washing machine. We pride ourselves on providing excellent service, and your kind words mean a lot to us. Best regards, Domex Customer Care Team

Posted 2 months ago

“Excellent service from contacting and booking appointment to the appointment itself. Everything was extremely efficient, keeping me informed of the engineer’s arrival, complete with his name, ID info and vehicle registration number. The engineer was so thorough in his examination and tests on the freezer, explaining the situation and what probably caused the emergency. He confirmed all was in excellent working order, no repair was necessary and so, as stated on their quote and website, I was only charged the Diagnostic Fee. I received his detailed report a few days later. I have no hesitation in recommending Domex, a very professional company, and have already passed details to family and friends.”

Helpful Report

Posted 2 months ago

Hello, and thank you for taking the time to leave us a 5-star review. We’re thrilled to hear that your experience—from the initial contact and booking through to Jason’s visit—was so smooth and efficient. It’s great that you felt well-informed with the arrival details (name, ID, and vehicle registration) and that Jason was thorough in his examination and explanations. We’re glad there was no fault found and that you were only charged the Diagnostic Fee, with the detailed report sent to you afterwards. Your recommendation means a lot to us, and we’ll be sure to pass along your thanks to Jason and the team. If you need any further assistance, please don’t hesitate to reach out. Kind regards, Domex Customer Care Team

Posted 2 months ago

“Received an excellent service from the tradesmen who have attended and repaired washing machine. Domex also kept me informed about the time and date of repair.”

Helpful Report

Posted 2 months ago

Hi Tom, Thank you for the 5-star review. We’re delighted to hear that Loreto provided excellent service and completed the repair, and that we could keep you informed about the appointment time and date. We’ll pass your kind words on to Loreto and the team. Best regards, Domex Customer Care Team

Posted 2 months ago

“Fast and reliable. Very friendly engineer, Sid was great. Even the phone operators are really understanding and reasonable.”

Helpful Report

Posted 2 months ago

Hello, and thank you for the fantastic 5-star review! We’re thrilled Sid provided a friendly, reliable visit and that our phone operators were understanding and reasonable. We’ll be sure to pass your kind words along to Sid and the team. If there’s anything else we can help with, please don’t hesitate to reach out. Warm regards, Domex Customer Care Team

Posted 2 months ago

Domex Appliance Services is rated 4.8 based on 1,533 reviews