Domex Appliance Services Reviews

4.80 Rating 775 Reviews
95% of reviewers recommend Domex Appliance Services

About Domex Appliance Services: At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

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Phone:
0203 124 1872

Email:
info@domex-uk.co.uk

Location:
Unit C, Surrey Business Park
Weston Road
Greater London

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Own Driver
on-time delivery
100%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
"A Domex, engineer arrived to look at my 6 month old Beko washing machine, he turned up took some photos of the outside of the machine and did not look inside the machine. What he failed to tell me was that my washing machine which was on a purpose built rock solid wooden platform would be out of guarantee if it was not directly on the floor. Especially once he’d taken and sent the photos to Beko without my consent. When I spoke to Customer Services Managerabout this practice. It became clear that he had no real interest in helping me and was only interested in telling me that my guarantee was void due to a technicality. Describing the wooden joiner made platform as a pallet, quite insulting to both me and my joiner. Very arrogant response, smart Alec! I have since had the Shock absorbers replaced for a nominal fee and the machine now works perfectly. Very quick easy and cheap repair to my £400 machine. I now have no guarantee which I’m really not worried about. Just relieved that I won’t be relying on Domex to help me in the future. Very disappointing service and Managerial attitude."
Posted 9 months ago
Dear Mr Brooker,

You appliance is still under manufacturer's guarantee and Domex as an Approved Service Centre for Beko have to abide by the rules and instruction they provide.

You machine had not been installed according to Beko's instructions and Beko had refused to cover this repair, period.

You are right that the appliance only needed a pair of shock absorbers, which had gone faulty this quick as result of the improper installation. The fault with the glass of the door is merely as result of washing items of clothing with either zip and/or buckle which is evident from the scratches left on the glass (improper loading, again part of user manual)

This was a great opportunity for you to see where your installation went wrong and what you need to do to rectify it and also identifying what else is wrong with your machine, all free of charge! Instead you view it as 3 star service from Domex e.g. shooting the messenger.

Sadly, we can't go against Beko and we have to follow their instructions which in this case seem to disagree with and that's where this review should be address to!

Graham R
Domex
Posted 9 months ago
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"Initially we had some issues about parts supply but they worked to resolve satisfactorily."
Posted 1 year ago
"First class service. Replacement oven element immediately available on board van. No delay, Kris the fitter was polite and helpful. Would recommend. Eddie Mitchell"
Posted 2 years ago
"I left a negative review about a hasty workman who didn't fix our problem. But Domex righted the wrong, sent out a guy the next day who spent 90 minutes working to fix our fridge. He did eventually locate the fault and fix it, he was pleasant and professional and the fridge is now cold. I only wish he'd got it right the first time."
Posted 3 years ago
Dear Mr & Mrs Adcock,

thank you for giving us your feedback. Your experience, albeit not great, only reiterates the fact that we, at Domex, are NOT perfect and are indeed normal human beings who do make mistakes.

We are sorry we didn't get it right first time! We did send our engineer back, free of charge, to get to the bottom of the issue and you are right to wish we got it right first time.

Looking after YOU, our customer is what we are about! And as long as we are given a second chance we'll better ourselves.

Finally, we are here for you and if you do need us again, just give us a buzz.

Domex
Posted 3 years ago
Domex Appliance Services is rated 4.80 based on 775 reviews