Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,498 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,498 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

Write Your review

Tell us how Domex Appliance Services made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Justin was great. I wish they carried basic spares so simple/common issues could be resolved on the first visit.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your review of Domex. We are glad to hear your thoughts about Justin's visit. While we strive to keep the most commonly used parts stocked in our vans, we understand that with the variety of brands and model variations we work with, it’s not always possible to have every part on hand. Your feedback is invaluable to us, and we appreciate your understanding. Thank you once again for your time. Best regards, Domex Customer Care Team

Posted 3 months ago

“Good service. Engineer Akhil cleaned up after himself. Left machine working..”

Helpful Report

Posted 2 years ago

Thank you Deborah for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Akhil, your engineer. Thank you again Domex Customer Care Team

Posted 2 years ago

“The repair man was friendly and professional throughout the process and very help”

Helpful Report

Posted 3 years ago

Thank you for taking time to leave Domex your 5* review. Thank you. Domex Customer Care Team

Posted 3 years ago

“Ticked every box for Tracking, Punctuality, excellent customer service, repair and Communication.”

Helpful Report

Posted 3 years ago

Thank you Sally for taking the time to leave Domex your review. We are so pleased to hear how happy you are with your recent repair completed by Alexis, your engineer. As we are always looking at ways to improve our service, we would love to hear your feedback as to what more could have been done at your repair to receive your full 5 stars? Thank you. Domex Customer Care Team

Posted 3 years ago

“my engineer turned up on time with mask all his ppe he set about his work asap he had the problem diagnosed within minutes then he went to work man he was good quick safe proffesinal talked me through it all did everything and more also he tidied up after himself he even had a water filter onboard which i had not gotten round 2 ordereing he fitted that as wsell no hard sell very resonable price all in all i was very happy with the service I received”

Helpful Report

Posted 3 years ago

Thank you Colin for taking time to leave Domex your review. We are delighted to hear how happy you are with your recent repair completed by Gancho, your engineer. We are always trying to improve on our service so would love to know what more we could have done to achieve your full 5 stars? Thank you. Domex Customer Care Team

Posted 3 years ago

“Sid came to repair my new fridge/ freezer and he was very nice to talk to and repaired the fault in no time . And explained from a distance what he was doing ! Well done Sid !”

Helpful Report

Posted 3 years ago

Thank you Jayantilal for taking time to leave Domex your review. We are so pleased to hear how happy you are with the repair which Sid, your engineer, recently completed for you. We noticed that you have left us a 4 star review - we would love your feedback to find out what we could have done to achieve your full 5 stars? Thank you. Domex Customer Care Team

Posted 3 years ago

“What a perfect way to find a service that I had never used before. From the initial booking to the my engineer Plama I could not find any fault which is hard for me to accept. Please use this service you will not be disappointed.”

Helpful Report

Posted 4 years ago

Thank you for taking time to leave Domex your review. It is great to hear how happy you are with the overall service you have received from Domex together with the repair work carried out by Plamen, your engineer. We are delighted to hear you recommending our services to others! We would love to hear what we could have done more to secure your 5* rating? Thank you. Domex Customer Care Team

Posted 4 years ago

“Alex came to check out oven last Friday 30th October. Superb customer service. Highly recommend”

Helpful Report

Posted 4 years ago

“Tony, the call-out engineer, arrived promptly, was very knowledgeable and completed the job a lot faster than other companies had said it would take. Even cleaned up afterwards!”

Helpful Report

Posted 4 years ago

“Ivo arrived on time, was friendly and polite. He was very efficient, knew what he was doing and sorted out my gas hob problem within minutes.”

Helpful Report

Posted 4 years ago

“My engineer Mo arrived within allotted time having rang prior to arrival. He quickly identified the problem and fixed it. Thank you”

Helpful Report

Posted 5 years ago

“Thanks to Michal for trying to fix. New parts are needed Shame as i Bought the property but The dishwasher hasn’t worked However he was very helpful thanks”

Helpful Report

Posted 5 years ago

“Waited a couple of weeks for this appointment, Teo, the service engineer was very polite and professional. A credit to your company. He kept me updated on his arrival time. Knowledgeable. He Checked the washing machine thoroughly and explained what the problem was. Awaiting an update/decision from Domex.”

Helpful Report

Posted 5 years ago

“I was referred to Domex by Samsung customer service, as my refrigerator is out of warranty. They were quick to respond to my initial quote request. The service engineer who came was very nice and more importantly, knowledgeable and quick about finishing the job. My only complaint is that it took 10 days from the day I called to the day the service was performed, which is a long time to have a broken fridge. I would likely use them again.”

Helpful Report

Posted 5 years ago

“Very pleased efficient service ,very helpful would recommend”

Helpful Report

Posted 5 years ago

“Hi I had Sid coming to repair my freeze. He did an excellent t job and explained thing i need to know. Thanks.”

Helpful Report

Posted 6 years ago

“Great service from Vladimir, the engineer. He was so polite and also gave me some extra tips to help maintain the standards of my washing machine. Many thanks Vladimir Bernice Gayle (16/04/2091”

Helpful Report

Posted 6 years ago

“The service engineer IVO turned up early and was pleasant and professional. The repair to my oven was quite quick.”

Helpful Report

Posted 6 years ago

“Vladimir was very professional, courteous and informative. As well as quick and tidy top marks”

Helpful Report

Posted 6 years ago

“The Domex engineer (Mo) was quick to determine the problem and provided suggestions to prevent future similar problems. The problem was handled in a professional and efficient manner. job ref 18151115.”

Helpful Report

Posted 7 years ago

Domex Appliance Services is rated 4.8 based on 1,498 reviews