A Domex technician came to fix my fridge. Adjusted the legs and changed the seal. The fridge does not close properly now.Domex are saying it is fine. The technician damaged 3 tiles and blamed the way the tiles have been installed. The kitchen tiles were laid by a professional recently. The technician also damaged my integrated dish washer door. He was careless with his tools and dropped his tools many times. He also took over the kitchen and put his dirty tools
next to food item. The technician was in a hurry he was lifting the fridge and said I do not need to empty. The fridge was lifted and dropped many times to the floor. They have admitted some of the damage but are taking no responsibility. Another excuse they have used is that the fright is in a tight corner and rocks when opened. It rocks because 2 tiles have been cracked. When the supervisor attended after I complained h said the same thing. The supervisor moved the fridge and adjusted the legs and he did not cause any damaged.
I also explained that opposite the fridge is a washing machine again in a tight space and rocks a lot but no tiles have cracked.
I will now need to take Domex to court as no offer or solution has been
offered. The technician also told me not to raise a complaint and that he will try and fix the damaged. He even gave his personal phone number. This was not investigated when I complained. He also said he is honest and a a Christian implying that I am dishonest as I am not white or Christian. I will be documenting this on social media. Disappointed with the service
9 months ago
Domex Appliance Services has a
4.8
average rating
from
1,416
reviews
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