Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.79

4.8 Rating 1,463 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used them for years for different appliances. Costs are reasonable and have always been able to fix the issue”

Helpful Report

Posted 1 day ago

Thank you for taking the time to leave Domex your 5-star review! We’re thrilled to hear that you were satisfied with the repair completed by Mo, our engineer. It’s wonderful to know that we’ve consistently been able to assist you with your appliance needs as a returning customer. Your feedback means a lot to us, and we appreciate your trust in our services. If you need any further assistance in the future, please don’t hesitate to reach out. Thank you once again! Best regards, Domex Customer Care Team

Posted 1 day ago

“Extremely impressed with this company. Very professional with constant updates about when the engineer will attend. The engineer himself was outstanding. Professional, tidy, efficient, and solved issue. Was not lazy. Took everything apart and thoroughly fixed the problem. Would highly recommend.”

Helpful Report

Posted 2 days ago

Thank you for taking the time to leave Domex a 5-star review. We truly appreciate your feedback! We’re delighted to hear that you were satisfied with the recent repair and that our communication kept you informed throughout the process. Your recommendation means a lot to us. Thank you once again for choosing Domex! Best regards, Domex Customer Care Team

Posted 1 day ago

“Got a visit from Kuda today . He rang to let me know when we was arriving and came on time. He was extremely courteous and very helpful. He pointed us in the right direction to get our Hob working. The fault was with a fuse box and not the hob. But his help was appreciated as we were able to get it sorted without the need to call an electrician out and pay the cost that would have involved. A big thank you to Kuda your help was very much appreciated.”

Helpful Report

Posted 1 week ago

Dear Michelle, Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Kuda. It’s wonderful to know that his hard work and dedication made a positive impact on your experience. Your appreciation means a lot to us, and we’re grateful for your review. Thank you once again! Best regards, Domex Customer Care Team

Posted 6 days ago

“Was really impressed with this company. Got a next day appointment, fees were clear and up front, and the issue with my machine was quickly found and clearly explained. Will use again!”

Helpful Report

Posted 3 weeks ago

Dear Chris, Thank you for taking the time to leave Domex a 5-star review! We are delighted to hear how happy you are with the recent repair completed by Mark, your engineer. It’s wonderful to know that everything was straightforward, and we're thrilled that you would choose us again in the future. Best regards, Domex Customer Care Team

Posted 3 weeks ago

“Job Number: 24461381. Panashe arrived within 15 minutes of calling in advance to state he was on route and would be at the property shortly. He was polite, considerate and well prepared. He managed to complete the repair to Washer Dryer in a short time and did several checks to ensure the appliance was properly serviced. He demonstrated good knowledge of the care maintenance techniques to ensure my appliance would not cause any problems. Above all he provided the gold standard in completing the job. Thank you.”

Helpful Report

Posted 3 weeks ago

Dear Syl, Thank you so much for taking the time to leave Domex a fantastic 5-star review! We are thrilled to learn that you had a positive experience following your recent repair completed by Panashe. It’s always rewarding to hear feedback that highlights the great service and attention to detail our engineers provide. Thank you once again! Best regards, Domex Customer Care Team

Posted 3 weeks ago

“We were kept up to date on the day about the time the Engineer would arrive. The Engineer was very efficient, polite and friendly and sorted the problem immediately. Would definately us them again.”

Helpful Report

Posted 3 weeks ago

Dear Alan, Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair. It's wonderful to know that you appreciate our commitment to keeping our customers informed. We're also delighted that you would recommend us to others. Thank you once again! Best regards, Domex Customer Care Team

Posted 3 weeks ago

“Brilliant service and excellent Engineer.”

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Posted 3 weeks ago

Thank you for taking the time to leave Domex a 5-star review! We truly appreciate your feedback. We're delighted that we achieved full marks following your recent repair. It’s wonderful to know that you were satisfied with the service you received and that our engineer made a positive impression. Best regards, Domex Customer Care Team

Posted 3 weeks ago

“Excellent service at a very good price. Domex can always be relied on.”

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Posted 4 weeks ago

Thank you so much for taking the time to leave Domex a 5-star review! We truly appreciate your feedback. We are thrilled to hear that you’re satisfied with the recent repair completed by Gancho. It’s wonderful to know that his efficiency and professionalism met your expectations. We’re delighted to know we can be relied upon, and we look forward to serving you again in the future. Thank you once again! Best regards, Domex Customer Care Team

Posted 3 weeks ago

“Great service and diagnostics. The engineer Soheib really knew his stuff and was able to fix the issue when the part arrived. Very smart man”

Helpful Report

Posted 4 weeks ago

Dear Fars, Thank you for taking the time to leave Domex a 5-star review. We truly appreciate your feedback! We're thrilled to hear that you were satisfied with the recent repair completed by Soheib. It's always a pleasure to learn that our team’s efforts have met your expectations and that you received top-notch service. Best regards, Domex Customer Care Team

Posted 4 weeks ago

“Simply the best.”

Helpful Report

Posted 1 month ago

Dear Olive, Thank you so much for taking the time to leave Domex a 5-star review! We truly appreciate your feedback. It’s wonderful to know that you were pleased with the recent repair carried out by Abdul, your engineer. Your kind words, especially "Simply the best," mean a lot to us! Thank you once again. Best regards, Domex Customer Care Team

Posted 1 month ago

“Speedy response, fair and clear charges, user friendly website easy to navigate and book appointment. Friendly and helpful engineer. Really happy with the service”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Florin. It’s wonderful to know that his efficiency and professionalism met your expectations. Your feedback means a lot to us, and we truly appreciate your support. Thank you again! Domex Customer Care Team Best regards, Domex Customer Care Team

Posted 1 month ago

“Great service no problem with booking and repair visit”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave Domex a 5-star review! We truly appreciate your feedback. We’re delighted to hear that you were pleased with the repair service provided by Florin. Our team works hard to ensure that our customers receive top-quality service, and it’s wonderful to know that we met your expectations. Thank you once again for your kind words! Best regards, Domex Customer Care Team

Posted 1 month ago

“Excellent service, brilliant engineer, reasonable prices”

Helpful Report

Posted 1 month ago

Dear E, Thank you for your kind words and for taking the time to leave us a 5-star review at Domex. We are thrilled to hear that you were satisfied with the recent repair completed by Vadym, our engineer. Your feedback about his excellent service and our pricing is greatly appreciated. Once again, thank you for your review! Best regards, Domex Customer Care Team

Posted 1 month ago

“Excellent service .ease in tracking .website very good .”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to leave Domex a 5-star review! We are thrilled to hear that you’re satisfied with the recent repair completed by Boris. We are pleased how you to hear of the excellent service provided and that you like how you can track your repair. Kind regards, Domex Customer Care Team

Posted 1 month ago

“The engineer was very professional and polite. He replaced the brushes on the motor for our Miele washing machine and checked the other components. Really happy with the service from Domex. Job number 24422115.”

Helpful Report

Posted 1 month ago

Thank you very much for taking the time to leave Domex your 5* review. It's great to hear how happy you are following your recent repair completed by Nidhin, your engineer. We are happy to hear of the professional service provided by Nidhin. Thank you. Domex Customer Care Team

Posted 1 month ago

“LG engaged this company to fix our fridge freezer. We had a shocking customer service with their head office. Ordered the wrong part TWICE. I had to wait two weeks for the new part to arrive and for an available engineer slot. The head office did not read the notes and ordered the wrong part again. When I called to arrange another appointment (and complain) the customer service was just atrocious. A very defensive, abrasive and unhelpful approach with no hint of apology for the inconvenience. We are on our fourth engineer visit and still no resolution. I do not recommend. No fault with the lovely engineers, they cannot help the incompetent office ordering the wrong parts again!”

Helpful Report

Posted 2 months ago

Good morning, Thank you for your review. I am sorry to hear that you are not happy with our service. Please could you email resolutions@domex-uk.co.uk with your full name, address and job number (if possible) so that we can investigate what has gone wrong and come back to you. Thank you. Domex Customer Care Team

Posted 2 months ago

“Outstanding service from Domex. I was finding it difficult to find a Smeg authorised repair service as our cooker is 17 years old. Domex came up trumps with great solutions, very fair pricing and really lovely service both by phone and in person. The engineers who came out were a real pleasure to have around. So glad we have found Domex”

Helpful Report

Posted 2 months ago

Dear Anne, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Mo, your engineer. We are happy to hear of the service provided by our customer service team and from Mo. Thank you again. Domex Customer Care Team

Posted 2 months ago

“From the initial contact with Domex via their website I was confident in dealing with them. The fact they had their large HQ close by and were happy to disclose its address plus some great reviews just added to the impression of trust. All pre-arrival info was great and the call with a 20 minute advice that engineer was on way was ideal Our engineer (Nick) arrived with an apprentice he was supervising and passing his knowledge on to. They worked as a team with Nick anticipating what would be needed next whist still ensuring the repair was done quickly to his standards. It was great seeing a company prepared to offer training to youngsters whist monitoring that they worked to the companies high standards.”

Helpful Report

Posted 2 months ago

Dear NP, Thank you for taking the time to leave Domex your 5* review. It's great to hear we achieved full marks following your recent repair completed by Nick, your engineer. Thank you for your kind comments and your experience with Nick & our trainee. Thank you again. Domex Customer Care Team

Posted 2 months ago

“Never had an issue with Domox, always carried out my repairs perfectly. Engineers are always amazing as well!”

Helpful Report

Posted 3 months ago

Dear Waleed, Thank you so much for taking the time to leave Domex your 5* review. We are so pleased to hear how happy you are with your recent repair completed by Soheib, your engineer. Its great to hear from a returning customer and the experience you have had with our team. Thank you. Domex Customer Care Team

Posted 2 months ago

“Speed,professionalism, attitude, accuracy and punctuality is what Domex service provid today to my family. We had an issue with our dishwasher and Domex send one of their engineers Boris. He was absolutely amazing! Arrived on time, provide the best service ever, fix the problem in no time and leave us happy and calm to enjoy the rest of the day. Thank you Domex!!!”

Helpful Report

Posted 3 months ago

Dear Margarita, Thank you so much for taking the time to leave Domex your 5* review. We are delighted to hear how happy you are with your recent repair completed by Boris, your engineer. We are thrilled to hear that you had an excellent and professional experience with us. Thank you again Domex Customer Care Team

Posted 3 months ago

Domex Appliance Services is rated 4.8 based on 1,463 reviews