Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,557 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

Visit Website

Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience from start to finish. Tony was incredibly efficient, diligent and knowledgeable about the range master cooker. He was polite, honest and clearly an expert in his field. I would highly recommend. Thank you!”

Helpful Report

Posted 6 days ago

Hi Noor, Thank you so much for your fantastic 5-star review! We’re thrilled to hear you had a great experience from start to finish. It’s wonderful to know that Tony’s efficiency, diligence and expert knowledge — especially with your Rangemaster cooker — made such a positive impression. Than you for your recommendation. Kind regards, Domex Customer Care Team

Posted 1 day ago

“Don’t ever use these people ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE I booked a second repair for the exact same fault they didn’t fix the first time they confirmed by email and text that the engineer would be there from 14:00 to 18:00 I get a phone call 12:00 on the day from the engineer saying he was 15 minutes away. I informed him that my appointment had been confirmed for 14:00 to 18:00 he then said “in that case I won’t be turning up “ and put the phone down I sent messages to customer service NO REPLY I sent text messages NO RESPONSE I called the help line only to be told I would have reschedule my appointment as they had cancelled because they NOT ME had changed the time of the appointment So I get penalised because their engineer finishes his previous job early a can’t be arsed to wait I took the afternoon off for this repair appointment Worst customer service I have ever experienced ABSOLUTELY APPALLED BY THE LACK OF CUSTOMER CARE BE WARNED”

Helpful Report

Posted 1 week ago

Dear Mark, We’re very sorry to hear that you were unhappy with your recent experience. Unfortunately, on the day of your appointment we had to make a last-minute change of engineer, which resulted in an amended time window. We appreciate that changes like this can be frustrating and apologise for any inconvenience caused. We were also concerned to hear the feedback you shared regarding the engineer’s conduct. This is not the level of professionalism we expect from our team. Following our conversation, the matter has been formally flagged internally and will be reviewed in line with our procedures. We take all customer feedback seriously and are committed to maintaining high standards of service. Thank you for bringing this to our attention. Kind regards Domex Customer Care Team

Posted 6 days ago

“Would highly recommend Domex, booking was easy to do, great communication throughout, engineer was very professional and explained things clearly”

Helpful Report

Posted 1 week ago

Hi Laura, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found the booking process easy and that our communication kept you well informed throughout. It’s especially great to know that Elisha was professional and took the time to explain everything clearly during your dryer repair. We appreciate you recommendation. Kind regards, Domex Customer Care Team

Posted 1 day ago

“Very professional. Engineer arrived between the time arranged due to my work commitment”

Helpful Report

Posted 1 week ago

Thank you very much for your 5-star review. We’re delighted to hear that you found the service professional and that Soheib arrived within the arranged time slot to accommodate your work commitments. We always aim to be reliable and considerate of our customers’ schedules, so it’s great to know this made a positive difference. Kind regards, Domex Customer Care Team

Posted 5 days ago

“The engineer did a very good job, very friendly and always made sure the area they worked in was kept clean.”

Helpful Report

Posted 1 week ago

Dear Ogheneochuko, Thank you so much for your 5-star review. We’re delighted to hear that Attila provided such a positive experience while working on your washing machine. It’s wonderful to know that he did a very good job, was friendly throughout the visit, and made sure the work area was kept clean and tidy. We take great pride in delivering professional and courteous service. Kind regards, Domex Customer Care Team

Posted 1 week ago

“The whole experience from booking the appointment to the engineer arriving and completing the repair has been brilliant, with regular updates and efficient work completed by polite and professional engineer.”

Helpful Report

Posted 3 weeks ago

Dear Sean, Thank you for your fantastic 5-star review. We’re delighted to hear that your experience, from booking the appointment through to the completion of the repair, was brilliant. It’s great to know that our updates, efficiency, and the polite, professional service provided by our engineer met your expectations. Kind regards, Domex Customer Care Team

Posted 3 weeks ago

“Great service, quick response and holds parts on can. Engineer was brilliant, patient, respectful and helpful.”

Helpful Report

Posted 1 month ago

Thank you very much for your 5-star review. We’re delighted to hear you were happy with the service and that our engineer made such a positive impression. We really appreciate your feedback and your time in sharing it. Kind regards Domex Customer Care Team

Posted 1 month ago

“Terrible company - expensive call out, diagnostic and repair fee. Only took 10 secs to repair and cost £100’s of pounds. Use a local repairer who don’t charge a call-out fee. My engineer agreed to only charge call-out as wasn’t a diagnosis /repair but Domex have been chasing me for weeks. Nightmare company. Best avoided.”

Helpful Report

Posted 1 month ago

Dear Sharon, Thank you for your review. All charges, including call-out, diagnostic, and repair fees, were clearly explained and agreed to prior to the visit. The appliance was successfully repaired during the appointment. While the repair was completed quickly, our pricing reflects the engineer’s expertise and the successful resolution of the fault, not the length of time spent on site. Our engineer’s notes confirm that you later disputed the labour charge due to the duration of the visit. Kind regards Domex Customer Care Team

Posted 1 month ago

“Very impressed with the speed, quality and communications throughout. I would use DAS without hesitation if needed in future.”

Helpful Report

Posted 1 month ago

Thank you for your 5-star review, SB. We’re very pleased to hear that you were impressed with the speed, quality, and communication throughout your washer dryer repair. Ferhan will be delighted to know his work made such a positive impression. Thank you for your kind recommendation — we’d be happy to help again should you need us in the future. Kind regards Domex Customer Care Team

Posted 1 month ago

“Very pleased- speedy efficient service”

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Posted 1 month ago

Thank you for your 5-star review ⭐⭐⭐⭐⭐ We’re very pleased to hear you were happy with the speedy and efficient service provided by our engineer Svet for your washing machine. Your feedback is greatly appreciated. Kind regards Domex Customer Care Team

Posted 1 month ago

“After waiting in all day for an engineer to attend for my oven repair i had zero communication from Domex and i had to contact Beko directly where i was informed THEY cancelled my appointment the day before and could not give me a appointment till the following week so left me with a diabetic pregnant partner a 4 year old and no oven”

Helpful Report

Posted 1 month ago

Hi Paul, We’re really sorry for the inconvenience and confusion this caused. We completely understand how frustrating it must have been to wait all day without any communication. Unfortunately, the manufacturer reassigned the job to another engineer, but they contacted us last night to reallocate the job back to us. We truly regret the added stress, especially with your situation at home. I can see our team has now been in touch and a new booking has been made for today. Kind regards, Domex Customer Care Team

Posted 1 month ago

“Great service and value for money”

Helpful Report

Posted 1 month ago

Hi Brian, Thank you for taking the time to leave a 5-star review. We’re thrilled to hear that Abdul delivered excellent service and that you were happy with the value provided. Your feedback is greatly appreciated. Kind regards Domex Customer Care Team

Posted 1 month ago

“Brilliant service”

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Posted 2 months ago

Thank you very much for your 5-star review. We’re pleased to hear that you were happy with the service provided by Kosta during your oven repair. Thank you for choosing Domex. Kind regards, Domex Customer Care Team

Posted 2 months ago

“The communication was very good; the engineer arrived on time, and he was friendly, helpful and knowledgeable.”

Helpful Report

Posted 2 months ago

Dear Jan, Thank you very much for taking the time to leave us a 5-star review. We’re delighted to hear that the communication was clear, the appointment ran on time, and that Boris provided friendly, helpful, and knowledgeable service during his visit to your fridge freezer. Kind regards, Domex Customer Care Team

Posted 2 months ago

“A very friendly, competent, customer focused and professional company. I would recommend them to anyone based urely on my own experience.”

Helpful Report

Posted 2 months ago

Hi Bob, Thank you so much for your wonderful 5-star review. We’re delighted to hear that your experience with Mark and Victor was friendly, competent, and truly customer-focused. Our team works hard to deliver professional service, and it’s fantastic to know this came through during your oven repair. Kind regards, Domex Customer Care Team

Posted 2 months ago

“Excellent company. Engineers exemplary and call centre very efficient”

Helpful Report

Posted 2 months ago

Dear Annette, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you had such a positive experience with us. We’re especially pleased to know that Usama provided exemplary service during your dishwasher visit, and that our call centre team supported you efficiently throughout. Kind regards Domex Customer Care Team

Posted 2 months ago

“Professional and speedy response to resolve issue with my tumble dryer”

Helpful Report

Posted 2 months ago

Thank you so much for the five-star review! We're delighted to hear that our team was able to resolve the issue with your tumble dryer quickly and professionally. Kind regards Domex Customer Care Team

Posted 2 months ago

“Booking process was seamless. The contractor who came out (Martin) could not have been better.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful 5-star review! We're delighted to hear that you found the booking process seamless and that Martin delivered such excellent service during your hob repair. We’ll be sure to pass your kind words on to him. Kind regards, Domex Customer Care Team

Posted 2 months ago

“Prompt, courteous and professional service. I was kept well informed of the job's progress. 5 Stars all round!”

Helpful Report

Posted 3 months ago

Hi Paul, Thank you so much for your wonderful 5-star review! We’re delighted to hear that Arshid provided prompt, courteous, and professional service, and that you felt well informed throughout the repair of your washing machine. Best regards, Domex Customer Care Team

Posted 3 months ago

“Mr vladislav was v quick clean and helpful. I wil recommend. Ge came within seconds knew wat was the problem and dis it in minutes. V v happy customer here.”

Helpful Report

Posted 3 months ago

Hi Sid, Thank you for your brilliant 5-star review! We’re delighted to hear how pleased you were with Vlady’s quick, clean and helpful service. It’s great to know he identified the issue with your fridge freezer straight away and resolved it within minutes. We truly appreciate your recommendation and are thrilled to have you as a very happy customer. Kind regards Domex Customer Care Team

Posted 3 months ago

Domex Appliance Services is rated 4.8 based on 1,557 reviews