Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,577 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

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Info

4.8

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

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Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Domex has excellent service Customer service”

Helpful Report

Posted 1 week ago

Thank you, Ruby, for taking the time to leave us a 5-star review! We're delighted to hear that you were pleased with the excellent service you received from both our customer service team and our engineer, Usman. Providing a professional and positive experience from start to finish is what we strive for, so it's wonderful to know we met your expectations. We really appreciate your feedback and thank you for choosing Domex. Kind regards, Domex Customer Care Team

Posted 1 week ago

“Big shout out to the engineer Venko!! Absolutely brilliant work, got it done within the hour, no hassle, no questions, he knew what the problem was and got it fixed 👍🏼 Thanks to Domex for the prompt call out and tackling my query asap via Fantastic Services, this has really helped a lot. Very efficient and professional. Always keeping you updated. Keep up the great work!”

Helpful Report

Posted 1 week ago

Thank you, Harpreet, for your fantastic 5-star review! We're thrilled to hear about your positive experience with Venko. It's wonderful to know that he was able to quickly identify the issue with your dryer and complete the repair within the hour. We'll be sure to pass on your fantastic feedback and shout-out to him—it will be greatly appreciated. We're also delighted that you were pleased with the prompt response, regular updates, and professional service provided by Domex. Providing efficient, reliable service and keeping our customers informed every step of the way is exactly what we strive for. Thank you for taking the time to share your experience. Kind regards, Domex Customer Care Team

Posted 1 week ago

“Excellent communication end to end. Knowledgeable engineers. Efficient and effective service. Thank you.”

Helpful Report

Posted 1 week ago

Thank you, Stelios, for your fantastic 5-star review! We're delighted to hear that you were pleased with the excellent communication throughout the repair process and that Vadym's knowledge and expertise made a positive impression. It's great to know you found our service efficient and effective. Thank you for your kind words and for choosing Domex. We truly appreciate your feedback. Kind regards, Domex Customer Care Team

Posted 1 week ago

“Excellent, efficient service”

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Posted 1 week ago

Thank you for your fantastic 5-star review! We're delighted to hear that you were so pleased with the service you received from Arshid. It's great to know that you found the repair to be excellent and efficient—exactly the standard we aim to provide for every customer. Thank you for choosing Domex and for taking the time to share your feedback. Kind regards, Domex Customer Care Team

Posted 1 week ago

“Job ref 26261387 27/06/26 wonderful service from do!ex well worth tje cost Nice work vlad”

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Posted 2 weeks ago

hank you, Michael, for your fantastic 5-star review! We're delighted to hear that you felt the service from Domex was wonderful and well worth the cost. It's especially great to know that Vlado's work made such a positive impression. We really appreciate you taking the time to share your feedback. Kind regards, Domex Customer Care Team

Posted 1 week ago

“Excellent service and communication with us. Kept us informed on arrival time and was even able to be earlier than originally suggested. Highly Recommended”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic 5-star review! We're delighted to hear that you were pleased with both the service and communication throughout your repair. Keeping our customers informed every step of the way is something we take great pride in, so it's wonderful to know you appreciated the updates and that we were able to arrive even earlier than expected. Thank you for your recommendation. Kind regards, Domex Customer Care Team

Posted 2 weeks ago

“Very professional company to deal with. Thierry engineer, Vadim, who attended my washing machine repair was of the highest standard. His knowledge and professionalism was second to none! He worked in a clean and tidy manner, effortlessly. His lovely friendly manner made it a pleasure to have him in my home which is quite rare these days.”

Helpful Report

Posted 3 weeks ago

Dear Sharon, Thank you for your wonderful 5-star review. We are delighted to hear that you found our service professional and that Vadym provided such an exceptional experience during your washing machine repair. Your comments about his knowledge, professionalism, and attention to cleanliness are greatly appreciated and reflect the high standards we strive to deliver. We're especially pleased that Vadym's friendly and courteous manner made such a positive impression. We understand how important it is to feel comfortable when welcoming an engineer into your home, and it's fantastic to know he made the experience both pleasant and stress-free. Thank you for taking the time to share your review. Kind regards, Domex Customer Care Team

Posted 2 weeks ago

“Fast efficient clean and reliable”

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Posted 3 weeks ago

Thank you for your fantastic 5-star review. We're delighted to hear that you found Nirmal's service fast, efficient, clean, and reliable. We take great pride in delivering a high standard of service, and it's wonderful to know that Nirmal provided such a positive repair experience for your fridge freezer. We really appreciate your feedback. Kind regards, Domex Customer Care Team

Posted 3 weeks ago

“Quick call out, competitive price, polite & professional engineer & most important, fixed the problem. Would use again”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic 5-star review! We're delighted to hear that you were happy with the quick response, competitive pricing, and the service provided by Elisha. It's great to know that the problem with your washing machine was resolved efficiently and professionally. Thank you for choosing Domex, and we're glad to know you would use our services again. Kind regards, Domex Customer Care Team

Posted 3 weeks ago

“Quick approach to solve my problem and professional approach of engineer at home”

Helpful Report

Posted 1 month ago

Dear Helena, Thank you for your fantastic 5-star review. We’re delighted to hear that you were pleased with the quick approach taken to solve the problem with your dryer and the professional service provided by our engineer, Abdul. We’re glad we could get everything resolved for you efficiently. Kind regards, Domex Customer Care Team

Posted 1 month ago

“We have just had two engineers, Saby & Peter, come and fix our dishwasher. Both were very polite, tidy, sorted out the issue, and went above and beyond with their customer service! Would use them again.”

Helpful Report

Posted 1 month ago

Dear Elle & Ian, Thank you for taking the time to leave such a wonderful 5-star review. We are delighted to hear that Saby and Peter provided such excellent service during the repair of your dishwasher. It's great to know they were polite, tidy, resolved the issue efficiently, and went above and beyond to ensure a positive experience. We truly appreciate your recommendation and look forward to assisting you again in the future should you ever need us. Kind regards, Domex Customer Care Team

Posted 1 month ago

“Good communication on time”

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Posted 1 month ago

Thank you for your 5-star review. We are delighted to hear that you were pleased with the service provided by our engineer, Svet, during the repair of your fridge. It's great to know that the communication was good and that the appointment was attended on time, as we strive to deliver a seamless and reliable service experience for all our customers. Kind regards, Domex Customer Care Team

Posted 1 month ago

“Great service and so prompt! Customer service was lovely and an engineer came the next day . The oven was quickly sorted even though a part was ordered. Definitely recommend Domex .”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were happy with the prompt service and support from our customer care team. It’s great to know that Elisha was able to quickly sort out the issue with your oven, even while arranging the required part. We really appreciate your recommendation. Kind regards, Domex Customer Care Team

Posted 1 month ago

“Very easy booking system, no problem with reschedule(everythingdone online)... the service provided was very fast and my washing machine was fixed within 20 min. Thank You so much.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful 5-star review, Paula. We’re delighted to hear that you found the booking system easy to use and that rescheduling online was straightforward and hassle-free. It’s also great to know the engineer was able to repair your washing machine quickly and efficiently. We really appreciate you taking the time to share your experience. Kind regards, Domex Customer Care Team

Posted 1 month ago

“Excellent comms from start to finish; I was really impressed. The engineer was clearly well trained and very knowledgable and explained the problem very clearly. Problem resolved. I’d definitely recommend and use Domex again”

Helpful Report

Posted 2 months ago

Dear Sue, Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you were impressed with the communication throughout the repair process and that Nick provided a professional and knowledgeable service. He’ll be very pleased to know his clear explanations and expertise made a positive difference. We’re also glad we could get the issue with your washing machine resolved for you, and we truly appreciate your recommendation and continued trust in Domex. Kind regards, Domex Customer Care Team

Posted 2 months ago

“Efficient and friendly repairman, as well as easy to get through to book on the phone.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic 5-star review! We’re delighted to hear that you found the booking process easy and that Boris provided efficient and friendly service during your oven repair. He’ll be very pleased to know his work made a great impression. We truly appreciate you taking the time to share your experience and for choosing Domex. Kind regards, Domex Customer Care Team

Posted 2 months ago

“Keep you informed when there on the way and jobs done no Mess perfect”

Helpful Report

Posted 3 months ago

Thank you for your wonderful 5-star review! We’re delighted to hear that you were happy with the service provided by our engineer. Keeping you informed every step of the way and ensuring the job is completed efficiently, cleanly, and to a high standard is exactly what we aim for. Kind regards, Domex Customer Care Team

Posted 2 months ago

“Excellent service and very helpful”

Helpful Report

Posted 3 months ago

Thank you for your fantastic 5-star review! We’re delighted to hear that you found the service excellent and helpful. We really appreciate you taking the time to share your experience and are glad we could get your washing machine sorted for you. Kind regards, Domex Customer Care Team

Posted 3 months ago

“Excellent service from a very knowledgeable engineer!”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review. We’re delighted to hear that Boris provided excellent service and demonstrated such knowledge while repairing your washer dryer. Kind regards, Domex Customer Care Team

Posted 3 months ago

“There’s no option to give zero stars unfortunately. We had a problem with our washer dryer. Engineer came out 20/2 but was unable to repair it as he needed to order a part he didn’t have with him. He returned on 27/2 with the replacement sensor but advised my husband that another, different part was also needed to complete the repair, that he would order it and return. After he had left, we discovered there was water in the cupboard under our sink and the box I use for storage had an inch of water in it. This was not there before the engineer’s visit. Our problem is with the dryer, it’s not at all water based. This must have happened when he was moving the machine. He didn’t tell us about the water which means he either didn’t notice what he’d done or didn’t think it was worth mentioning it. Neither of these are reassuring. We wouldn’t have expected him to clean it up, but it would have been nice to have been warned because then we might not have had to throw away some of the items in the cupboard that were ruined as a result of them sitting in water for a couple of hours. I was then very surprised to get an email and a text Friday afternoon congratulating me on a successful repair to my machine. I was even more surprised when I logged on to the website to read that according to Domex my machine was unrepairable and that the matter had been passed elsewhere. I have subsequently been unable to get hold of anyone from Domex to find out exactly what is going on. Prior to the visit on the 27/2, I couldn’t dry clothes but I could at least wash them. Now the machine is unusable. An error message appears when I turn it on and I can’t use it at all. As anyone with a family will appreciate, this is a big problem. I was unable to get hold of anyone from Domex despite calling, requesting a callback and sending a message. I posted this review on Trustpilot and promptly received two calls, which I missed because I was at work and a message asking me to call back. I’m still unable to actually speak to anyone from the company despite trying all day and again requested a callback which hasn’t happened. At least the vague corporate apology written on Trustpilot did confirm that my machine is unusable, which I suppose was something. Very unimpressed with communication and service and would not recommend this company to anyone.”

Helpful Report

Posted 4 months ago

Dear Helen, We’re sorry to hear about your experience and the frustration this situation has caused. Following the engineer’s visit, it was identified that an additional part was required to complete the repair. Unfortunately, this part was unavailable at the time and, as a result, the appliance had to be written off. In these circumstances, the claim is passed to the insurance company, who will contact you directly to explain the next steps and the options available to you. We also apologise for the confusion caused by the automated messages you received and for the difficulty you experienced when trying to contact us. This is certainly not the level of communication we aim to provide. Your feedback regarding the engineer’s visit and the water found under the sink has been noted and will be reviewed internally. Kind regards Domex Customer Care Team

Posted 4 months ago

Domex Appliance Services is rated 4.8 based on 1,577 reviews