Domex Appliance Services Reviews

Name: Domex Appliance Services
Address: Unit C, Surrey Business ParkWeston RoadGreater London, Epsom
Rating: 4.80

4.8 Rating 1,560 Reviews

95 %

of reviewers recommend Domex Appliance Services

Company Reviews

Metrics

Info

4.8

Based on 1,560 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Domex Appliance Services:

At Domex, we believe appliance repair service should be straightforward, pleasant and affordable experience. If we have achieved that, great! However, if that's not the case, do let us know, this is what we are here for!

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Phone:

03302102100

Email:

info@domex-uk.co.uk

Location:

Unit C, Surrey Business ParkWeston RoadGreater London
Epsom
KT17 1JG

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Domex Appliance Services 5 star review on 26th August 2017

DANIEL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very helpful”

Helpful Report

Posted 1 week ago

Thank you for your fantastic 5-star review! We’re delighted to hear that you found the service excellent and helpful. We really appreciate you taking the time to share your experience and are glad we could get your washing machine sorted for you. Kind regards, Domex Customer Care Team

Posted 3 days ago

“Excellent service from a very knowledgeable engineer!”

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Posted 4 weeks ago

Thank you for your fantastic review. We’re delighted to hear that Boris provided excellent service and demonstrated such knowledge while repairing your washer dryer. Kind regards, Domex Customer Care Team

Posted 4 weeks ago

“There’s no option to give zero stars unfortunately. We had a problem with our washer dryer. Engineer came out 20/2 but was unable to repair it as he needed to order a part he didn’t have with him. He returned on 27/2 with the replacement sensor but advised my husband that another, different part was also needed to complete the repair, that he would order it and return. After he had left, we discovered there was water in the cupboard under our sink and the box I use for storage had an inch of water in it. This was not there before the engineer’s visit. Our problem is with the dryer, it’s not at all water based. This must have happened when he was moving the machine. He didn’t tell us about the water which means he either didn’t notice what he’d done or didn’t think it was worth mentioning it. Neither of these are reassuring. We wouldn’t have expected him to clean it up, but it would have been nice to have been warned because then we might not have had to throw away some of the items in the cupboard that were ruined as a result of them sitting in water for a couple of hours. I was then very surprised to get an email and a text Friday afternoon congratulating me on a successful repair to my machine. I was even more surprised when I logged on to the website to read that according to Domex my machine was unrepairable and that the matter had been passed elsewhere. I have subsequently been unable to get hold of anyone from Domex to find out exactly what is going on. Prior to the visit on the 27/2, I couldn’t dry clothes but I could at least wash them. Now the machine is unusable. An error message appears when I turn it on and I can’t use it at all. As anyone with a family will appreciate, this is a big problem. I was unable to get hold of anyone from Domex despite calling, requesting a callback and sending a message. I posted this review on Trustpilot and promptly received two calls, which I missed because I was at work and a message asking me to call back. I’m still unable to actually speak to anyone from the company despite trying all day and again requested a callback which hasn’t happened. At least the vague corporate apology written on Trustpilot did confirm that my machine is unusable, which I suppose was something. Very unimpressed with communication and service and would not recommend this company to anyone.”

Helpful Report

Posted 1 month ago

Dear Helen, We’re sorry to hear about your experience and the frustration this situation has caused. Following the engineer’s visit, it was identified that an additional part was required to complete the repair. Unfortunately, this part was unavailable at the time and, as a result, the appliance had to be written off. In these circumstances, the claim is passed to the insurance company, who will contact you directly to explain the next steps and the options available to you. We also apologise for the confusion caused by the automated messages you received and for the difficulty you experienced when trying to contact us. This is certainly not the level of communication we aim to provide. Your feedback regarding the engineer’s visit and the water found under the sink has been noted and will be reviewed internally. Kind regards Domex Customer Care Team

Posted 1 month ago

“Great experience from start to finish. Tony was incredibly efficient, diligent and knowledgeable about the range master cooker. He was polite, honest and clearly an expert in his field. I would highly recommend. Thank you!”

Helpful Report

Posted 1 month ago

Hi Noor, Thank you so much for your fantastic 5-star review! We’re thrilled to hear you had a great experience from start to finish. It’s wonderful to know that Tony’s efficiency, diligence and expert knowledge — especially with your Rangemaster cooker — made such a positive impression. Than you for your recommendation. Kind regards, Domex Customer Care Team

Posted 1 month ago

“Don’t ever use these people ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE I booked a second repair for the exact same fault they didn’t fix the first time they confirmed by email and text that the engineer would be there from 14:00 to 18:00 I get a phone call 12:00 on the day from the engineer saying he was 15 minutes away. I informed him that my appointment had been confirmed for 14:00 to 18:00 he then said “in that case I won’t be turning up “ and put the phone down I sent messages to customer service NO REPLY I sent text messages NO RESPONSE I called the help line only to be told I would have reschedule my appointment as they had cancelled because they NOT ME had changed the time of the appointment So I get penalised because their engineer finishes his previous job early a can’t be arsed to wait I took the afternoon off for this repair appointment Worst customer service I have ever experienced ABSOLUTELY APPALLED BY THE LACK OF CUSTOMER CARE BE WARNED”

Helpful Report

Posted 1 month ago

Dear Mark, We’re very sorry to hear that you were unhappy with your recent experience. Unfortunately, on the day of your appointment we had to make a last-minute change of engineer, which resulted in an amended time window. We appreciate that changes like this can be frustrating and apologise for any inconvenience caused. We were also concerned to hear the feedback you shared regarding the engineer’s conduct. This is not the level of professionalism we expect from our team. Following our conversation, the matter has been formally flagged internally and will be reviewed in line with our procedures. We take all customer feedback seriously and are committed to maintaining high standards of service. Thank you for bringing this to our attention. Kind regards Domex Customer Care Team

Posted 1 month ago

“Would highly recommend Domex, booking was easy to do, great communication throughout, engineer was very professional and explained things clearly”

Helpful Report

Posted 1 month ago

Hi Laura, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found the booking process easy and that our communication kept you well informed throughout. It’s especially great to know that Elisha was professional and took the time to explain everything clearly during your dryer repair. We appreciate you recommendation. Kind regards, Domex Customer Care Team

Posted 1 month ago

“Very professional. Engineer arrived between the time arranged due to my work commitment”

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Posted 1 month ago

Thank you very much for your 5-star review. We’re delighted to hear that you found the service professional and that Soheib arrived within the arranged time slot to accommodate your work commitments. We always aim to be reliable and considerate of our customers’ schedules, so it’s great to know this made a positive difference. Kind regards, Domex Customer Care Team

Posted 1 month ago

“The engineer did a very good job, very friendly and always made sure the area they worked in was kept clean.”

Helpful Report

Posted 1 month ago

Dear Ogheneochuko, Thank you so much for your 5-star review. We’re delighted to hear that Attila provided such a positive experience while working on your washing machine. It’s wonderful to know that he did a very good job, was friendly throughout the visit, and made sure the work area was kept clean and tidy. We take great pride in delivering professional and courteous service. Kind regards, Domex Customer Care Team

Posted 1 month ago

“The whole experience from booking the appointment to the engineer arriving and completing the repair has been brilliant, with regular updates and efficient work completed by polite and professional engineer.”

Helpful Report

Posted 2 months ago

Dear Sean, Thank you for your fantastic 5-star review. We’re delighted to hear that your experience, from booking the appointment through to the completion of the repair, was brilliant. It’s great to know that our updates, efficiency, and the polite, professional service provided by our engineer met your expectations. Kind regards, Domex Customer Care Team

Posted 2 months ago

“Great service, quick response and holds parts on can. Engineer was brilliant, patient, respectful and helpful.”

Helpful Report

Posted 2 months ago

Thank you very much for your 5-star review. We’re delighted to hear you were happy with the service and that our engineer made such a positive impression. We really appreciate your feedback and your time in sharing it. Kind regards Domex Customer Care Team

Posted 2 months ago

“Terrible company - expensive call out, diagnostic and repair fee. Only took 10 secs to repair and cost £100’s of pounds. Use a local repairer who don’t charge a call-out fee. My engineer agreed to only charge call-out as wasn’t a diagnosis /repair but Domex have been chasing me for weeks. Nightmare company. Best avoided.”

Helpful Report

Posted 2 months ago

Dear Sharon, Thank you for your review. All charges, including call-out, diagnostic, and repair fees, were clearly explained and agreed to prior to the visit. The appliance was successfully repaired during the appointment. While the repair was completed quickly, our pricing reflects the engineer’s expertise and the successful resolution of the fault, not the length of time spent on site. Our engineer’s notes confirm that you later disputed the labour charge due to the duration of the visit. Kind regards Domex Customer Care Team

Posted 2 months ago

“Very impressed with the speed, quality and communications throughout. I would use DAS without hesitation if needed in future.”

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Posted 2 months ago

Thank you for your 5-star review, SB. We’re very pleased to hear that you were impressed with the speed, quality, and communication throughout your washer dryer repair. Ferhan will be delighted to know his work made such a positive impression. Thank you for your kind recommendation — we’d be happy to help again should you need us in the future. Kind regards Domex Customer Care Team

Posted 2 months ago

“Very pleased- speedy efficient service”

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Posted 3 months ago

Thank you for your 5-star review ⭐⭐⭐⭐⭐ We’re very pleased to hear you were happy with the speedy and efficient service provided by our engineer Svet for your washing machine. Your feedback is greatly appreciated. Kind regards Domex Customer Care Team

Posted 3 months ago

“After waiting in all day for an engineer to attend for my oven repair i had zero communication from Domex and i had to contact Beko directly where i was informed THEY cancelled my appointment the day before and could not give me a appointment till the following week so left me with a diabetic pregnant partner a 4 year old and no oven”

Helpful Report

Posted 3 months ago

Hi Paul, We’re really sorry for the inconvenience and confusion this caused. We completely understand how frustrating it must have been to wait all day without any communication. Unfortunately, the manufacturer reassigned the job to another engineer, but they contacted us last night to reallocate the job back to us. We truly regret the added stress, especially with your situation at home. I can see our team has now been in touch and a new booking has been made for today. Kind regards, Domex Customer Care Team

Posted 3 months ago

“Great service and value for money”

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Posted 3 months ago

Hi Brian, Thank you for taking the time to leave a 5-star review. We’re thrilled to hear that Abdul delivered excellent service and that you were happy with the value provided. Your feedback is greatly appreciated. Kind regards Domex Customer Care Team

Posted 3 months ago

“Brilliant service”

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Posted 3 months ago

Thank you very much for your 5-star review. We’re pleased to hear that you were happy with the service provided by Kosta during your oven repair. Thank you for choosing Domex. Kind regards, Domex Customer Care Team

Posted 3 months ago

“The communication was very good; the engineer arrived on time, and he was friendly, helpful and knowledgeable.”

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Posted 3 months ago

Dear Jan, Thank you very much for taking the time to leave us a 5-star review. We’re delighted to hear that the communication was clear, the appointment ran on time, and that Boris provided friendly, helpful, and knowledgeable service during his visit to your fridge freezer. Kind regards, Domex Customer Care Team

Posted 3 months ago

“A very friendly, competent, customer focused and professional company. I would recommend them to anyone based urely on my own experience.”

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Posted 4 months ago

Hi Bob, Thank you so much for your wonderful 5-star review. We’re delighted to hear that your experience with Mark and Victor was friendly, competent, and truly customer-focused. Our team works hard to deliver professional service, and it’s fantastic to know this came through during your oven repair. Kind regards, Domex Customer Care Team

Posted 4 months ago

“Excellent company. Engineers exemplary and call centre very efficient”

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Posted 4 months ago

Dear Annette, Thank you so much for your wonderful 5-star review. We’re delighted to hear that you had such a positive experience with us. We’re especially pleased to know that Usama provided exemplary service during your dishwasher visit, and that our call centre team supported you efficiently throughout. Kind regards Domex Customer Care Team

Posted 4 months ago

“Professional and speedy response to resolve issue with my tumble dryer”

Helpful Report

Posted 4 months ago

Thank you so much for the five-star review! We're delighted to hear that our team was able to resolve the issue with your tumble dryer quickly and professionally. Kind regards Domex Customer Care Team

Posted 4 months ago

Domex Appliance Services is rated 4.8 based on 1,560 reviews