DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,935 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First of all the selection of carpet tiles in both design, in quality and in colours was more than enough to have me looking at the site for hours. This was a real feat given that I knew I wanted brown tiles to start with. In the end after looking, reading and comparing I narrowed it down to four choices. In the end I chose the Chocolate Brown tiles as they had all I wanted including bitumen backed and castor tested and the price was right per tile while the sale was on. The next thing was the superb communication from DCTUK regarding my order. I was told when the items were packed, shipped and even had tracking information. The tiles arrived in perfect condition within the hour predicted. Finally the tiles are truly superb quality. My fitter was impressed with them and they look absolutely superb on the floor of my kitchen and bathroom. I laid them so the arrows all pint in the same direction as there were some cuts along two sides, on seeing them, my neighbour could not tell they were tiles! I only have five spare tiles from the 60 ordered, I was hoping for more but unfortunately I cannot buy a few and must buy 20, so I have to be careful. This however is a gripe and not a reflection on the company who provided faultless service from start to finish. I'd not hesitate to recommend DCTUK to anyone looking to buy carpet tiles.”

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Posted 8 years ago

Thank you Brian for this very detailed and complimentary review. Much appreciated feedback!

Posted 8 years ago

“A1 service and very helpful”

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Posted 8 years ago

“Fast delivery and very good price. Will definitely recommend anyone to buy from here”

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Posted 8 years ago

“Product arrived very quickly. Happy with the quality.”

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Posted 8 years ago

“No delivery within the agreed timescale (Friday latest last week!). Our project is now in delay. You said that there were 1000 in stock You have been paid and failed to deliver. We have received 4 tiles at a cost of over £100 each! What use is 4 tiles when we ordered 80?”

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Posted 8 years ago

Hi Keith we're really sorry about the wrong quantity being delivered. We did successfully process your order for the correct amount but Interface made a mistake and delivered the wrong amount. There are enough tiles in stock and they will be with you tomorrow. Regards, Jon

Posted 8 years ago

“Good response and customer care”

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Posted 8 years ago

“Samples arrived quickly. A phone call with a very helpful lady sorted out our order and the order was delivered on the day as requested. The carpet tiles have been laid and look lovely - haven't yet had time to test the stain resistance! This was our third lot of tiles from DCTUK and we have been pleased with them all.”

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Posted 8 years ago

“Highly impressed by their communication and customer service. Very friendly, helpful and knowledgeable”

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Posted 8 years ago

“I want to buy carpet tiles and they sell carpet tiles”

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Posted 8 years ago

“Fantastic company to deal with, received a great service and product to match.”

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Posted 8 years ago

“An easy and efficient transaction from ordering a few samples to taking delivery of my final order. Great speedy service as always. Quality exactly as described. Delighted. I have ordered before and will definitely buy from you again. Thank you”

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Posted 8 years ago

“Great service and fab quality carpet tiles for our games room - very happy customer!”

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Posted 8 years ago

“Been waiting for my product for a long time. Still not received it. Had numerous text messages with delivery dates but none materialed. I understand delivery was delayed due the snow. However, We had 2 days of snow, but delivery been delayed by more than 7 days. Why that long ?? Not happy really”

Helpful Report

Posted 8 years ago

Hi Saeed, we're really sorry you've experienced a delay with your order. We use DPD as a courier and usually they are very good at delivery on time. However on this occasion they have experienced a big delay due to the snow. As you say this should not cause such a long delay as you have experienced and we will be making DPD aware of this poor level of service. We are doing everything to expedite your delivery and have promised your delivery will be with you today before 12pm.

Posted 8 years ago

“Quick delivery on the 3 occasions that i have ordered and wow they just look fantastic now that i have put them down. Front room. Bedroom . And conservatory all look fantastic with these tiles laid. I will be ordering again soon to do bathroom.”

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Posted 8 years ago

“Super fast delivery and a great product. Love the tiles!”

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Posted 8 years ago

“Excellent website and the communication I had was friendly and helpful. My order was handled quickly and delivery was successful. I would recommend DCUK to everybody.”

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Posted 8 years ago

“Item delivered well packaged and in good time.”

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Posted 8 years ago

“The on-line service was second to none. I ordered my tiles late afternoon Tuesday they arrived lunch time Wednesday as promised (Snow permitting; we were experiencing some of the worst snow in decades.) I was kept informed at each step of the service from order confirmation to the delivery driver's arrival. My wife was more than happy with the result, which is a result in itself ;) . I have already recommended DCTUK to friends.”

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Posted 8 years ago

“Quality of tiles were fine and as described however the condition they arrived in was shocking. Really need to look at DPD. They are an awful courier. Just look in the back of their van when you take delivery of an item. Just thrown in on top of one another. Driver had already written damaged on the sig pad !!!!”

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Posted 8 years ago

“Amazing service from DCTUK, couldn't recommend this team enough. Easy and pleasant purchase from start to finish.”

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Posted 8 years ago

DCTUK is rated 4.8 based on 3,935 reviews