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DCTUK Reviews

4.7 Rating 3,278 Reviews

93 %

of reviewers recommend DCTUK

Company Reviews

Product Reviews

4.7

Based on 3,278 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 9th May 2024

DCTUK 5 star review on 17th March 2024

DCTUK 5 star review on 12th February 2024

DCTUK 5 star review on 9th February 2024

DCTUK 5 star review on 4th February 2024

DCTUK 5 star review on 24th November 2023

DCTUK 5 star review on 19th October 2023

246

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time and fitted easily”

Posted 4 years ago

“Can't fault the speed of delivery. Excellent. Unfortunately we were unable to get the tilesto butt up without leaving a gap which is disappointing”

Posted 4 years ago

Hi Susan, thank you for the nice review! Don't worry, those lines will disappear over time as the tiles merge together.

Posted 4 years ago

“I have been pleased with the prompt delivery of the samples I had requested. I also find that the types of samples would probably be what I am hoping for. However, the problem is turning out to be the colours. I have 30-year old kitchen fitments, in a sort of beige that was fashionable then, and it is proving very difficult to marry them with the range of colours now on offer. At present I have several of your samples ranged around the kitchen, and hope eventually to find something suitable.”

Posted 4 years ago

“Very helpful with suppling samples”

Posted 4 years ago

“Quick delivery”

Posted 4 years ago

“Ordered a range of samples for my parents bedroom. All arrived very quickly and well packaged. Tiles now ordered. Sadly the colour we require is out of stock but communication about this has been good.”

Posted 4 years ago

“Ordered a range of samples for my parents bedroom. All arrived very quickly and well packaged. Tiles now ordered. Sadly the colour we require is out of stock but communication about this has been good.”

Posted 4 years ago

“All samples received with thanks. I am awaiting work to be done on the property before making a purchase.”

Posted 4 years ago

“prompt delivery of samples. chose miliken product, a little disappointed about long lead time”

Posted 4 years ago

“very helpful.”

Posted 4 years ago

“The carpet tiles arrived on time, but the trim didn't turn up until after we had to chase it.”

Posted 4 years ago

“Service fantastic! Delivery next day! Tiles look brilliant! Hopefully laying over the weekend so can’t review them properly just yet but can’t see that there will be any problems.”

Posted 4 years ago

“Really good quality carpet tiles, only lost 1 star due to a big delay in original despatch time due to a delay in Brussels, which happened over the Christmas period. I was informed the day before expected delivery day that it wouldn’t be arriving. Once the new delivery date was given they arrived on time and within the time slot given however, as this was Christmas Eve I was unable to get the carpet tiles fitted in time for guests arriving to stay for Xmas. A complimentary hamper was offered due to the delay but unfortunately this didn’t arrive so I had to chase it up several weeks later. It’s a great product but the customer service could be a little more efficient.”

Posted 4 years ago

“Great service. Was able to speak to a person very quickly, and the online chat was a nice additional service. Communication around the order and the delivery was very good. Would definitely use again.”

Posted 4 years ago

“Great service, very helpful. carpet tiles arrived on time with an update of the journey. Items were not in stock when placing order but was resolved quickly and had our tiles within 10days which was fine for us.”

Posted 4 years ago

“The website is very clear so we didn't need to communicate with customer care. Our order arrived in good time, but a small negative was because we had ordered boxes of the same type of tiles but in a different colour. It was really difficult to sort out which were which - the colour name or a sticker was not on the boxes, which were exactly the same, and the numbers were very alike. We lugged several upstairs of the wrong colour, despite thinking we'd sorted them. Hopefully something can be done. Otherwise we were so pleased with the choice, quality and price we will definitely use DCTUK again”

Posted 4 years ago

“We have been very pleased with our carpet tiles so far !”

Posted 4 years ago

“Still looking for instruction on how to lay no video avalble”

Posted 4 years ago

“lovely tiles but they had been poorly handled on the journey to me , probably because they are heavy the outer boxes were damaged a lot fortunately the tiles were fine”

Posted 4 years ago

“Whilst I was really happy about the quality of the product, unfortunately the delivery experience was disappointing and hugely inconvenient, after the delivery date was confirmed then changed twice with late notice, as the carpet had apparently been mislaid.”

Posted 4 years ago

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DCTUK is rated 4.7 based on 3,278 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.