DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,908 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very good service but unfortunitely you did not have stock of what I wanted.”

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Posted 5 years ago

“My order was delivered three days early....with part of it missing. I contacted the company and the remainder was delivered on the original date. Product as described. Very good value for money. Will be ordering again.”

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Posted 5 years ago

We apologise for the little mix up Pamela but we're so glad you liked Nouveau Urban, it's a great product! Thanks for leaving a review 😊

Posted 5 years ago

“Carpet tile samples easy to order from website and were received within 3 days. Would have preferred larger-sized samples (another company does this for a small charge - refundable in the event of a subsequent order).”

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Posted 5 years ago

Hi Jane, thank you for your feedback, we've taken it on board!

Posted 5 years ago

“Very pleased with the carpet tiles I ordered.”

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Posted 5 years ago

Thanks for the great review!

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you for the lovely review!

Posted 5 years ago

“Really fast delivery and lovely carpet tiles. I was dubious with such a low price but they’re great. My husband did out our large conservatory in just over an hour. Only downside was we were sent 2 tiles in a different fabric. Luckily I’d ordered two as spare so we had enough.”

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Posted 5 years ago

Hi Abigail, we apologise about the 2 tiles being in a different fabric but we're glad the carpet tiles look great and your husband found them easy to lay. Thanks for leaving a review we appreciate it 😊

Posted 5 years ago

“for the price I paid, the quality of the carpet tiles were good, the delivery took a little time, I was initially told they were being sent but took a while to arrive”

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Posted 5 years ago

Hi Justin, we're really sorry for the delay in delivery but we're glad you liked the quality and price of carpet tiles. We appreciate your review!

Posted 5 years ago

“Vanessa was extremely helpful”

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Posted 5 years ago

Thank you for the lovely review Sandra! We'll pass the praise on to Vanessa 😊

Posted 5 years ago

“The floor tiles which I ordered arrived on-time and without any problems. I would have no hesitation in recommending DCTUK to friends.”

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Posted 5 years ago

Thanks for the positive review Andrew! We appreciate it 😊

Posted 5 years ago

“Your staff very helpful. I am the person undecided!! Thank you Regards Maureen”

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Posted 5 years ago

Hi Maureen, thanks for the nice review! If you need any help regarding choosing flooring, give us a call and we'll be here to help 😊

Posted 5 years ago

“Good service. Delivery excellent highly recommend”

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Posted 5 years ago

Thanks for the lovely review Ian!

Posted 5 years ago

“Good service with online chat help. Very reasonably priced and the tiles were delivered only a couple of days after ordering. One slight point to note is that as I ordered the adhesive at the same time, this was packaged in with one box of the tiles and has warped a couple of tiles when zip tied. Might be best to send the adhesive packaged separately to avoid damage.”

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Posted 5 years ago

Thanks so much for your feedback Mark, this has been noted and will be discussed with our dispatch manager. Take Care,

Posted 5 years ago

“Arrived the next day. We bought the cheapest tiles and wish perhaps we’d gone for something a little better but they’re certainly value for money. One was damaged though but used that where we only needed half a tile.”

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Posted 5 years ago

Sorry to hear that one tile was damaged, we could have sent a replacemnet out for you. Let us know if you need anything in the future.

Posted 5 years ago

“The pack arrived a little worse for wear. The ties had cut deeply into the box, probably made worse by the inclusion of the adhesive making a bulge. Leaving an odd shape to the pack. The adhesive can lid had fallen off in transit & was distorted. Hot water allowed it to refit, but there was a risk that the spray button could have been triggered being exposed. Placing the can on the tiles distorted the items from flat. For at least two tiles. That could make fitting difficult . Will they regain their shape? Photo shows damage to box but the depression in tiles does not show up the can shape .the can lid shows the post hot water application damage it now sits on the can. But was fractured on the side. Some improvement to package for transport needs to be considered.”

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Posted 6 years ago

“Placed an order for some carpet tiles. They arrived 2 days later. Very good prices.”

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Posted 6 years ago

We appreciate the nice review, thanks!

Posted 6 years ago

“Order fulfilled and delivered. Very happy with product and it met our needs. Easy to lay. Would order again.”

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Posted 6 years ago

Thanks for the review Martin! We're glad you found them easy to lay:)

Posted 6 years ago

“Very happy with the prompt service and the order was just. what I required. Well done I will use your company again”

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Posted 6 years ago

“My tiles were delivered when they said and very good updates leading up to the delivery date”

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Posted 6 years ago

“The staff at dctuk are friendly and helpful and whilst we had some confusion over tile colour on an amended order the matter was resolved in a cooperative manner. The laid tiles look good and I would be happy to recommend dctuk.”

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Posted 6 years ago

“Order came quite quickly, very pleased with quality, considering they we’re not advertised as top quality..( top quality must be excellent) The site itself is great.. advice given in ‘chat’ again cannot be faulted as the type they advised was the one I selected. Also the box for calculating the amount of tiles required is a great addition.. overall excellent.”

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Posted 6 years ago

DCTUK is rated 4.8 based on 3,908 reviews