DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,684 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a slow start, customer services was very good. Good follow up. The tile is of good quality. I am looking forward to fitting them to see the finished product.”

Helpful Report

Posted 1 year ago

“Good company”

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Posted 1 year ago

“I am very pleased with the order and the quality. Some of the packaging was damaged during transit but luckily none of the carpet tiles were affected. The quality of the tiles are excellent and I would definitely consider ordering again after renovating another room.”

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Posted 1 year ago

“Bought Nouveau Cosy Toes II carpet tiles for the bedroom lovely pile and feel. Had a problem with some of the tiles but one phone call and replacement tiles arrived next day. Very pleased with service.”

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Posted 1 year ago

“Ordering process very efficient. V helpful lady (Vanessa) at the end of the phone. Arraged a sample which was delivered promptly. Tiles were delivered but while we were not at home. Tiles deposited to the side of the house, not easily visible which was OK. But, no note was put through the letter box to say they had been delivered and where they were. It was only by chance that I discovered them. Fortunately it was a dry day. Tiles look good.”

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Posted 1 year ago

“Awaiting delivery of product ordered after sample received.”

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Posted 1 year ago

“Very good service.”

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Posted 1 year ago

“Very mixed experience, I bought an, admittedly cheap, box of tiles which turned out to be 20 rather than the 24 advertised. To be fair I was offered a refund or for them to source the shortfall. Luckily in a small oddly shaped hallway I just managed with the number I got. The order was also hugely messed up by DPD who not only lied about delivery, they lost part of the consignment. On the plus side the tiles are excellent quality. Having had to contact DCT a few times they did act immediately to resolve things with delivery etc so I can't fault them for customer service, which is impressive, and a very speedy refund of lost/ missing bits.”

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Posted 1 year ago

“Recently ordered the floor edging strip, exactly as described and came swiftly. Just what was needed. Thank you.”

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Posted 1 year ago

“Good quality arrived on time”

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Posted 1 year ago

“Efficient service there is a lot to choose from”

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Posted 1 year ago

“I have requested a number of sample carpet tiles, different ranges and colours. They were delivered very quickly and were useful to try a get the right colour and type of carpet for my living room and hall and possibly the two bedrooms as well. I was also impressed with the quality. I was disappointed, however, to find out that they are only suitable for underfloor heating up to 27c. I run my underfloor heating at over 40c and that is a normal temperature for underfloor heating. In fact up to 50c is not unusual. I'm not sure that any carpets would be suitable if 27c really is the maximum temperature.”

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Posted 1 year ago

“Good service, competitive price , great delivery ETA.”

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Posted 2 years ago

“Samples arrived efficiently but need to know who you would recommend to install in IP12”

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Posted 2 years ago

“Really helpful staff but unfortunately they were unable to find a match for me.”

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Posted 2 years ago

“Order process was easy”

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Posted 2 years ago

“Great Service however a little disappointed on the 30% ‘re stocking’ charge for returning two boxes of tiles.”

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Posted 2 years ago

“Delighted with range of colours and qualities of carpet tiles to choose from. Very quick sending me samples , and some more when we couldn't decide. Excellent delivery speed too and price best of all!.”

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Posted 2 years ago

“received our carpet tiles and glue next day Good service”

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Posted 2 years ago

“I ordered several sample carpet tiles which we want to fit in our conservatory. I would have given five stars but I find the website quite difficult to find tiles suitable for residential use as opposed to contract. I did order quite a few samples and had a voicemail telling me that some of them I had ordered weren't for residential use, which I wasn't aware of. In addition it would be good if there were filters for pile height, etc. as I am looking for thickish tiles that are stain resistant but without going through each tile to check the info it isn't clear. In fact I have ended up referring to other sites to try and find the information”

Helpful Report

Posted 2 years ago

DCTUK is rated 4.7 based on 3,684 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.