DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,810 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,810 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great ciuastoemr service Very quick dispatch Would have been nice to get a heads up when ordering that if I had spent another £4 I would get free delivery. Invoice still said free delviery for £75 or more but when I called to query, she said website was changed a week ago to £95.”

Helpful Report

Posted 1 year ago

“Very helpful but unable to supply the carpet tiles we required as they were no longer manufactured.”

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Posted 1 year ago

“Carpet tiles arrived on time. Some of them were smaller or bigger than the specified 50x50.”

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Posted 1 year ago

“Value for money. Prompt delivery.”

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Posted 1 year ago

“A little slow out of the gate but ended up with extremely good customer services. I really like the tiles. Looking forward to putting them down and seeing the finished product.”

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Posted 1 year ago

“After a slow start, customer services was very good. Good follow up. The tile is of good quality. I am looking forward to fitting them to see the finished product.”

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Posted 1 year ago

“Good company”

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Posted 1 year ago

“I am very pleased with the order and the quality. Some of the packaging was damaged during transit but luckily none of the carpet tiles were affected. The quality of the tiles are excellent and I would definitely consider ordering again after renovating another room.”

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Posted 2 years ago

“Bought Nouveau Cosy Toes II carpet tiles for the bedroom lovely pile and feel. Had a problem with some of the tiles but one phone call and replacement tiles arrived next day. Very pleased with service.”

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Posted 2 years ago

“Ordering process very efficient. V helpful lady (Vanessa) at the end of the phone. Arraged a sample which was delivered promptly. Tiles were delivered but while we were not at home. Tiles deposited to the side of the house, not easily visible which was OK. But, no note was put through the letter box to say they had been delivered and where they were. It was only by chance that I discovered them. Fortunately it was a dry day. Tiles look good.”

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Posted 2 years ago

“Awaiting delivery of product ordered after sample received.”

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Posted 2 years ago

“Very good service.”

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Posted 2 years ago

“Very mixed experience, I bought an, admittedly cheap, box of tiles which turned out to be 20 rather than the 24 advertised. To be fair I was offered a refund or for them to source the shortfall. Luckily in a small oddly shaped hallway I just managed with the number I got. The order was also hugely messed up by DPD who not only lied about delivery, they lost part of the consignment. On the plus side the tiles are excellent quality. Having had to contact DCT a few times they did act immediately to resolve things with delivery etc so I can't fault them for customer service, which is impressive, and a very speedy refund of lost/ missing bits.”

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Posted 2 years ago

“Recently ordered the floor edging strip, exactly as described and came swiftly. Just what was needed. Thank you.”

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Posted 2 years ago

“Good quality arrived on time”

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Posted 2 years ago

“Efficient service there is a lot to choose from”

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Posted 2 years ago

“I have requested a number of sample carpet tiles, different ranges and colours. They were delivered very quickly and were useful to try a get the right colour and type of carpet for my living room and hall and possibly the two bedrooms as well. I was also impressed with the quality. I was disappointed, however, to find out that they are only suitable for underfloor heating up to 27c. I run my underfloor heating at over 40c and that is a normal temperature for underfloor heating. In fact up to 50c is not unusual. I'm not sure that any carpets would be suitable if 27c really is the maximum temperature.”

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Posted 2 years ago

“Good service, competitive price , great delivery ETA.”

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Posted 2 years ago

“Samples arrived efficiently but need to know who you would recommend to install in IP12”

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Posted 2 years ago

“Really helpful staff but unfortunately they were unable to find a match for me.”

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Posted 2 years ago

DCTUK is rated 4.8 based on 3,810 reviews