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DCTUK Reviews

4.7 Rating 3,251 Reviews

93 %

of reviewers recommend DCTUK

Company Reviews

Product Reviews

4.7

Based on 3,251 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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DCTUK 5 star review on 17th March 2024

DCTUK 5 star review on 12th February 2024

DCTUK 5 star review on 9th February 2024

DCTUK 5 star review on 4th February 2024

DCTUK 5 star review on 24th November 2023

DCTUK 5 star review on 19th October 2023

DCTUK 5 star review on 17th October 2023

245

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received our carpet tiles and glue next day Good service”

Posted 1 year ago

“I ordered several sample carpet tiles which we want to fit in our conservatory. I would have given five stars but I find the website quite difficult to find tiles suitable for residential use as opposed to contract. I did order quite a few samples and had a voicemail telling me that some of them I had ordered weren't for residential use, which I wasn't aware of. In addition it would be good if there were filters for pile height, etc. as I am looking for thickish tiles that are stain resistant but without going through each tile to check the info it isn't clear. In fact I have ended up referring to other sites to try and find the information”

Posted 1 year ago

“Excellent customer care”

Posted 1 year ago

“No longer required, change of mind. Thank you”

Posted 1 year ago

“The sample was sent out quickly and after ordering the order was delivered quickly. Unfortunately, the delivery of the order could have been better. The cardboard boxes were over packed and not strong enough.”

Posted 1 year ago

“Very helpful staff and quick delivery of the tiles”

Posted 1 year ago

“The sample arrived quickly but there was only one colour and quite a large piece. I wanted a range of colours as many as possible and only needed a small sample of each. So good service but not quite as instructed. best Mary”

Posted 1 year ago

“After waiting some time for the samples (Thanks to Royal Mail) great selection of carpets to choose from. Order in and carpet on the way.”

Posted 1 year ago

“Very helpful on phone but 2nd batch of samples not arrived after 9/10 days”

Posted 1 year ago

“Easy web site to use, lots of variety to choose from and quick delivery of samples. These were followed up with an email asking if I needed further help. Also found out that dctuk no longer fits residential properties. Unfortunately, the samples in reality did not do the job we wanted.”

Posted 1 year ago

“good quality for a good price!”

Posted 1 year ago

“Easy to use site, quick and efficient delivery, however, the colours of the tiles were rather different to the images advertised.”

Posted 1 year ago

“my samples not yet received”

Posted 1 year ago

“Had a good range of product, delivery not as quick as I would have wished and delayed by a further day nearer the original given delivery date. Product arrived in good order and delivered in time window advised. Tried to use fitting service only to be told only available on 100 square meters plus, in other words commercial premises. Should make that clearer as filling in service request form and providing requested photos a complete waste of my time.”

Posted 1 year ago

Hi Brian, thanks for this feedback, it's a fair point and we will make it clearer on the website.

Posted 1 year ago

“Easy to get a sample and make an order. The colour of the planks wasn't the same shade as the sample but fortunately acceptable. Planks are good quality and just what I needed.”

Posted 1 year ago

“The service hasn't been too bad but I had toring up to check on my order as it had been a while without hearing anything.when I got through the order hadn't been processed they said it was because it had been left in my basket a while and yet they'd already taken the money out and sent me an email saying thankyou for my order.so I'm still waiting it's due to be delivered on Friday”

Posted 1 year ago

“They are great tiles and easy to lay. There were a few small flaws in several of the tiles, fortunately these were not used due to trimming them for different areas of the room. But a good service and they look as we wanted them too. We found that you should not leave the bonds on the packaging as they damage the four edges of the tiles.”

Posted 1 year ago

“Good customer service had a small problem with a carpet tile fixed /replaced in 24hrs thanks very much the service is appreciated”

Posted 1 year ago

“Very accurate description, efficient service, quality and an excellent value product. We will certainly be purchasing from DCT again. Thank you.”

Posted 1 year ago

“great quality carpet tiles with quick delivery It takes a lot for me to give 5 stars so 4 is good”

Posted 1 year ago

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DCTUK is rated 4.7 based on 3,251 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.