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DCTUK Reviews

4.7 Rating 3,248 Reviews
93 %
of reviewers recommend DCTUK
Company Reviews Product Reviews
505
 Insights Metrics Info
4.7
Based on 3,248 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read DCTUK Reviews

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,,
21 Brookfield Business ParkMuir RoadAintreeLiverpool, ,
Liverpool
L9 7AR

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Valentina
Verified Buyer
“The website was clearly laid out and it was easy to find what I was looking for and order it. Telephone calls I had with members of the customer service team were polite and informative. My queries were dealt with quickly.”
Helpful Report
Posted 6 months ago
Wendy
Verified Buyer
“I purchases the cosy toes carpet tiles. They were so easy to put down and are true to there name. The quality is out standing I couldn't be more pleased. The customer service team are also outstanding I have an slight issue with the delivery company dpd they didn't arrive on the day they should and didn't look like they were coming the following day but DCTUK got straight onto it and they arrived shortly after. They are a company that you can ring up and get excellent customer service before and after purchase, quite rare these days. I can't stop looking at my new carpet and i will definitely buy from them again. I can't recommend this company and their flooring enough. A big thank you DCTUK.”
DCTUK 5 star review on 29th September 2023 DCTUK 5 star review on 29th September 2023
Helpful Report
Posted 7 months ago
Dipa
Verified Buyer
“Ordered some black carpet tiles. Colour and quality were perfect. We put them on top of some shelves for our cats and they love them too”
Helpful Report
Posted 7 months ago
Lynsey
Verified Buyer
“Reacted quick ! Great .. however the glue provided doesnt stick ? could someone phone me re this ........ Regards Lindsey 07765 191666”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Hi, delivery was within the 7-10 business days and the quality is great. Easy to cut and install”
Helpful Report
Posted 7 months ago
Paul
Verified Buyer
“Excellent service, very quick on delivery,”
Helpful Report
Posted 7 months ago
Jo
Verified Buyer
“Good quality product and great service!”
Helpful Report
Posted 7 months ago
Keith
Verified Buyer
“Recently ordered the floor edging strip, exactly as described and came swiftly. Just what was needed. Thank you.”
Helpful Report
Posted 7 months ago
David
Verified Buyer
“Requested samples were sent promptly”
Helpful Report
Posted 7 months ago
David
Verified Buyer
“Quick delivery and good quality. After service very good also”
Helpful Report
Posted 7 months ago
Gabrielle
Verified Buyer
“sample arrived quick. It did give me an idea of the colour quite well. I don't think I'll use them tho in my living room, however when I replace for my hallway I think these will surfice. The colour was Firecracker looked quite similar to what I have down.”
Helpful Report
Posted 7 months ago
Michael Roy
Verified Buyer
“Good quality arrived on time”
Helpful Report
Posted 7 months ago
Pamela
Verified Buyer
“Ordered flooring easily, email confirmation was a quick response. Correspondence with Ross was efficient, resolved issues satisfactory and dealt with in a timely manner Shipment was as ordered, good quality.”
Helpful Report
Posted 7 months ago
Paul
Verified Buyer
“Very helpful quick service would recommend.”
Helpful Report
Posted 7 months ago
Smith
Verified Buyer
“Sample quality is great arriving very quickly. Great response time”
Helpful Report
Posted 7 months ago
Gwen
Verified Buyer
“This is the second time I have used this company and would use them again Excellent company efficient friendly and quick. They kept me informed about the delivery every step of the way”
Helpful Report
Posted 7 months ago
ALAN
Verified Buyer
“SAMPLES ARRIVED QUICKLY BUT THE PACKAGING USED FOR THE TILES WE ORDERED WAS ABSOLUTE RUBBISH. THE CARD WAS THIN AND FRAGILE WITH NO REINFORCEMENT AT THE MOST VULNERABLE POINT - THE CORNERS. THE STRAPS USED TO HOLD BOXES TOGETHER ALSO CUT THROUGH THE THIN CARD BOXES LEAVING AN IMPRINT ON THE TOP AND BOTTOM TILES. £300 WORTH OF TILES SENT IN BOXES NOT MUCH BETTER THAN TWO LAYERS OF NEWSPAPER.”
Helpful Report
Posted 7 months ago
Hi Alan, We apologise for this inconvenience, is there a chance you could send us images of the boxes please so that we can identify what boxes they are. In the mean time, do you have any damaged tiles as we would like to replace them for you! Feel free to contact me directly with the images and any other enquiries you may have at lily@dctuk.com. Thank you and again, we apologise. Lily.
Posted 7 months ago
J W Pitkin B.Bright Property Services
Verified Reviewer
“Dctuk is the place where Lewis, Ethan, Ross and the team go over and above to ensure you purchase exactly what you require with a fast and efficient delivery service. The phone is always answered promptly and courteously, you are never left waiting.”
Helpful Report
Posted 7 months ago
Marie
Verified Buyer
“Easy website to use, love the variety and colour of carpet tiles, great communication throughout and my tiles arrived extremely quickly. Would definitely use this company again.”
Helpful Report
Posted 7 months ago
Joane
Verified Buyer
“Efficient service there is a lot to choose from”
Helpful Report
Posted 7 months ago
DCTUK is rated 4.7 based on 3,248 reviews
Frequently Asked Questions
How Does DCTUK Deliver?
They normally delivery by Courier.
Ho long does delivery take from order?
It normally takes 3-5 days but can be as quick as the next day.
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