DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,776 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The business of ordering was made easy with the assistance of the famed Vanessa and the order, some 5 packs of Heuga 580 Kiwi was delivered very quickly and bang on time on a pallet. I was very impressed by DCTUK's standard of service and general efficiency. Unfortunately this is likely to be the last project of its kind that I undertake (84 years old) though I would unhesitating return to DCT!”

Helpful Report

Posted 4 years ago

“Ordering was simple and straight forward. The carpet tiles arrived on time and were well packaged. The tiles are really good quality and easy to lay.”

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Posted 4 years ago

“Site wouldn't accept my payment because I have a short postal code (E1 or N1 likely to be rejected). But sales team contacted me a day later to place a phone order.”

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Posted 4 years ago

“Lots of amazing colours too choose from at great prices too ! Really fast delivery and great communication to say theyare sending them 1😁”

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Posted 4 years ago

“I'm very happy with the quality of these carpet squares and the fast delivery!”

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Posted 4 years ago

“Good product, courteous helpful staff, value for money”

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Posted 4 years ago

“Brilliant service, speedy delivery and a good quality product”

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Posted 4 years ago

“Brilliant service, easy to order and fast delivery even to the Outer Hebrides. So happy with how my bedroom turned out, I've now ordered carpet tiles for the next room.”

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Posted 4 years ago

Hi John. Thank you so much for your lovely review and pictures. Your bedroom looks great! We cannot wait to see photos of your next project. Charlotte :)

Posted 4 years ago

“Heuga tiles at right price with prompt delivery. Very satisfied.”

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Posted 4 years ago

“I have ordered many times with DCTUK and always received high quality products, with a first class customer service. I can highly recommend with the utmost confidence.”

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Posted 4 years ago

“found Vanessa very helpful and prompt with a response. costs came over and followed up with an email. very good”

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Posted 4 years ago

“Fantastic service and perfect tiles”

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Posted 4 years ago

“When I contacted DCTUK I was expecting the same kind of painful experience I've often encountered when renovating my office. The opposite was true. From the first interaction with their sales team, through booking and on to installation, the whole team were fantastic and amazingly helpful. I would highly recommend them.”

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Posted 4 years ago

Hi Adam! Thank you so much for this lovely review and fantastic picture of your space - it looks great. We are glad you had a fab experience with us. Thanks again, Charlotte

Posted 4 years ago

“The soft carpet tiles are very good. As comfortable as a nice soft thick carpet and as easy to lay as carpet tiles. The delivery was very quick.”

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Posted 4 years ago

“I contacted them by email which bounced back. Emailed again but had no response - basically really poor and now feel I shouldn't have used this company as they can't be trusted. Bought flooring Order 628430 and clearly states non slip / slip resistant - well it's not! My next step is to write a formal letter of complaint and then legal action as the flooring is not fit for purpose.”

Helpful Report

Posted 4 years ago

Hi Steve, we have checked our inbox and have not received any emails from you and there are no system problems with our emails. Please make sure you are emailing sales@dctuk.com. You can also contact us via livechat or phone. Our phone lines are open Mon-Fri 8.30am to 5.30pm. Secondly the product you purchased was Luvanto Click LVT. This is slip resistant and has been tested under BS7976-2:2002 (wet pendulum test) and has a rating of 62 in dry conditions and 50 in wet conditions. Anything over 36+ has a PTV value that is rated as low slip potential. With the above information now to hand perhaps you might like to revise this review.

Posted 4 years ago

“Got carpet tiles, underlay was a couple days later but that was dpd issue. Gotta say the tiles and underlay system are great and so easy. Carpet tiles I so did not expect the deep pile was sceptical but these were great. Way better than the wall to wall carpet they replacing. Excellent quality. Price vs quality well worth it. No need to talk about returns or refunds as these are perfect.”

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Posted 4 years ago

“Good quality carpet tiles , exactly what I was looking for . Very pleased.”

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Posted 4 years ago

Hi Peter, thank you for your review. Your room looks great! Charlotte :)

Posted 4 years ago

“We ordered our carpet tiles by phone and the sales team were very helpfull.”

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Posted 4 years ago

“I would like to thank Nour for the very efficient & friendly service I received when I ordered my blue carpet tiles. There was excellent communication throughout. I am absolutely delighted with my purchase. Delivery was quick within the 3 - 5 days. I will not hesitate to recommend DCTUK and Nour to others.”

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Posted 4 years ago

Hi Elaine, thank you so much for your lovely review and great picture. We are delighted to hear you were happy with the service and the products. Charlotte :)

Posted 4 years ago

“We have found the sales staff helpful, the ordering and delivery process had been, easy, quick and efficient and the product good quality and simple to lay. Would def recommend.”

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Posted 4 years ago

DCTUK is rated 4.7 based on 3,776 reviews