DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,775 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order of LVT was dealt with quickly and efficiently. Most of the order arrived the following day and the rest, the day after that. No complaints from me.”

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Posted 4 years ago

“We have purchased tiles through DCTUK previously, and that was the reason for purchasing through them again. They have a great range of tiles, maybe too many to chose from, but getting to have samples sent is great as you can really see how they will look when laid. The staff who have dealt with my queries have been very efficient and helpful. Delivery was excellent, and on time as advised.”

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Posted 4 years ago

“Prompt delivery. Call back to my query was very quick. Without knowing DCTUK's policy, I ordered a sample during a sale and was advised that I would get the product at that price even if the sale was over, so said so done. I am very pleased with the service I received.”

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Posted 4 years ago

“Vanessa dealt with my order... Excellent service Many thanks”

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Posted 4 years ago

“All good. But little upset no samples have been received as of yet”

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Posted 4 years ago

“First class service, price & quality. This was my 2nd order and I would highly recommend DCUK & their staff.”

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Posted 4 years ago

“Excellent service, quick delivery”

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Posted 4 years ago

“Once again a fantastic company to deal with, fast delivery, quality tiles and so happy with how the room turned out, that's all 3 bedrooms done with there carpet tiles. Will be buying from them again when I do my living room.”

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Posted 4 years ago

Thank you for your review John and congratulations on the transformation of your rooms. We are so pleased to hear that DCTUK has lived up to its reputation as a company worth doing business with. We appreciate it when our customers take the time to share their experience and pictures with us, and we're always happy when they have good things to say about us. Thank you again for taking the time to leave this review--we hope that we can continue providing excellent service in the future! Kind regards Charlotte

Posted 4 years ago

“Well please I would say 10 out of 10 on your service would recommend you to anyone. Keep up the great work second time you have come and in the time of your text. Thank you happy customer.”

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Posted 4 years ago

“Recently purchased some floor tiles to replace the old carpet in a spare bedroom/hobby room. Very impressed with both the quality and the ease of fitting. Just can't see any joins. Although you can lay them in alternate directions to achieve a chequered effect if preferred. 10 year guarantee too. We were so impressed that we have just ordered another consignment of the same tiles to fit out our bedroom. Spoke to a very nice lady called Nour, who was just so helpful. As we had tiles left over from the first order, we really needed the same batch number to ensure a perfect match. Nour contacted the warehouse to confirm that the same batch code was still available and would be sent out. Couldn't have been more helpful and pleasant. It's a nice change to speak to sales staff who genuinely sound like they want to get things right for you. Five stars from me for good all round service.”

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Posted 4 years ago

“Brilliant service from start to finish. I asked for samples to help in the decision making they came super quick with no fuss!! Super easy website to navigate around. The carpet tiles came very quick and they look great. Really easy to fit 👍”

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Posted 4 years ago

“Thank you for your help with my floor tiles, after a little misunderstanding with tile ordering mostly on my side, everything turned out brilliantly and all arrived on time. Thanks again, Rob.”

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Posted 4 years ago

Hi Robert, thank you for your feedback. We acknowledge this is an area of improvement for us and we are actively working towards bettering our service for our customers. We apologise that you did not receive a phone call on this occasion and hope you will still use us in future. Charlotte :)

Posted 4 years ago

“Prompt service and delivery.Customer service excellent with follow up to check everything ok. I have placed two small orders only but felt that I was given the same standard of service as a large customer.”

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Posted 4 years ago

“Very happy to give these guys a review, I have always found them to be understanding and accommodating to my needs as a contractor who often springs unsuspecting questions znd requests. Very good quality product and good prompt znd flexible delivery...100 pct happy..”

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Posted 4 years ago

“Vanessa was very accomodating and when discounts were needed Vanessa supplied them. Delivery was on time and when they said it was going to be. An appropriate text was sent on the due date. The packages were slightly knocked around but the tiles inside were satisfact ory.”

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Posted 4 years ago

“extremely quick service. I received my order within 2 days even before the payment had left my account. Absolutely fantastic.”

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Posted 4 years ago

“Very good all round”

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Posted 4 years ago

“DCT was excellent. We needed Forbo flooring in a hurry and received it on time.”

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Posted 4 years ago

“Very happy with my new carpet tiles, very good quality, and comfy to walk on, Received samples promptly, so much easier to choose the colour And speedy delivery, Thank you”

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Posted 4 years ago

“easy to order, good price and good quality products. I have used DCTUK for over two years and will continue to do so.”

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Posted 4 years ago

DCTUK is rated 4.7 based on 3,775 reviews