DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.75

4.8 Rating 3,912 Reviews

94 %

of reviewers recommend DCTUK

4.8

Based on 3,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Proactive service - my order though quite small (100 tiles) was treated with respect, and everything was promptly delivered. I loved the little delivery boy in the ad.- very comic. The tiles are just what we were looking for, but cannot review as none are laid at the time of writing”

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Posted 7 years ago

“I found this company very helpful with there advise about the picticular type of items l needed. Also have kept me informed on delivery dates. Would highly recommend this company.”

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Posted 7 years ago

“Tiles delivered in expected time frame by an extremely polite helpful and pleasant delivery driver. We were advised by text when to expect delivery and they duly arrived within that time slot. Very pleased with the tiles. Only hiccup is that we did not receive all the samples we requested.”

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Posted 7 years ago

“Very pleased with Desso tiles.”

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Posted 7 years ago

“a little disappointed one tile a lighter brown than the others, did not notice till it was cut, then when the job was done it stood out, otherwise extremely pleased with the tiles, thank you. Mr Tomlinson”

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Posted 7 years ago

“EXCELLENT RANGE OF QUALITY PRODUCTS. GOOD PRICES AND VERY HELPFUL STAFF. THEY ALSO USE DPD ONE OF THE REALLY GOOD COURIERS. WOULD HAVE GIVEN 5 STARS BUT THE PACKAING THEY USE ISN'T STRONG ENOUGH. THE CORRUGATED CARD BOXES ARE THIN AND BRITTLE. ALL OF MINE WERE SPLIT AT THE CORNERS AND ALONG THE SIDES. PARCEL TAPE ALONG THE SIDES, TOP AND BOTTOM WOULD HAVE HELPED A LOT. AS A RESULT OF A PREVIUOS ORDER I ASKED FOR THIS BUT IT DIDN'T HAPPEN. IF THEY HAD BEEN DELIVERED IN BAD WEATHER THE TILES MIGHT WELL HAVE BEEN RUINED.”

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Posted 7 years ago

“Quick reliable service but delivery cost is expensive.”

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Posted 7 years ago

“Received delivery on time and the product is really good”

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Posted 7 years ago

“I ordered by phone and service was great, able to identify a suitable product for me, and I am happy with the product. The two slight downsides are firstly, that I didn't get an email to confirm the order details and secondly, that the Courier company used managed to deliver the glue to a collection shop but the tiles to my home address which was a bit confusing.”

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Posted 7 years ago

“I'm very pleased with the product and apart from a small glitch with the delivery of one of the packages all has gone well. The guys back at base were able to resolve things fairly quickly and with no fuss. I'm more than happy to purchase again in the future as the need arises.”

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Posted 7 years ago

“Good customer service managed to get glue on time when initial parcel got damaged, however different glue delivered but didn't matter too much because it was of same value, so got there eventually thank you :) PS floor is awesome, great product, good price!”

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Posted 7 years ago

“James at DCTUK was particularly helpful and arranged delivery of our floor tiles on the day agreed. The quality of the tiles is great and at a good price.”

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Posted 7 years ago

“the delivery time was quick but I've only given 2 as the driver left the flooring outside on a pallet in torrential rain. the website states someone needs to be home to sign for delivery and there was someone home but no one bothered to knock the door. *UPDATE* Thank you for replying to my review. The flooring is down and looks lovely. I also thought the chocolates were a kind gesture. All in all I would use your company again but would strongly recomend that you find an alternative courier.”

Helpful Report

Posted 7 years ago

Hi Sadie, we're really sorry to hear that the driver did not knock on your door and we will be addressing this as a matter of urgency with our delivery partner. We will send something to you in the post as way of apology. Thanks so much for letting us know about this problem so we can improve in the future. Regards, Jon

Posted 7 years ago

“I bought 11 packs of the QA luvanto flooring. The flooring itself is great I've had it before and simply scoring and snapping the flooring to size is fantastic. 2 packs did arrive damaged but after contacting DCT they had 2 packs sent out that day which arrived the next day. Great company and I will be using again.”

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Posted 7 years ago

“Really good delivery and quality. The only thing I’d say was in one pack, there was 2 broken planks, and a few planks that had been damaged ie the side of the board ‘clip’ but had snapped off”

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Posted 7 years ago

“Submission harder than it needs to be, and response confirming same could be better”

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Posted 7 years ago

Hi Michael thanks for taking the time to leave a review. Could you expand a bit on what you mean here because you've got us scratching our heads :) Thanks, Jon

Posted 7 years ago

“Samples arrived promptly and ordering was simple. Telephones were answered without delay and personnel were helpful. The only downside with the purchase was the poor service given by the delivery firm.”

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Posted 7 years ago

“My first order was completed on time and delivery was very fast. My second order was not delivered on time but this was due to supply problems not DCTUK. On contacting the company my complaint was handled by Heather very professionally to my satisfaction”

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Posted 7 years ago

“Good service from this supplier. First class help when the first delivery went to the wrong address because of a post-code error. All in all, a pretty good effort from dctuk. Would definitely use again.”

DCTUK 4 star review on 19th December 2018

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Posted 7 years ago

“The carpet tiles I ordered were very good quality and the colour was as per the sample. Delivery was within the 1-3 working days. My only quibble is that I did not hear from DCTUK from time of ordering to receiving the consignment. Notification of shipping would have been appreciated. I would still recommend DCTUK to any future buyer.”

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Posted 7 years ago

DCTUK is rated 4.8 based on 3,912 reviews