DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,685 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the Heuga tiles we have fitted to our kitchen floor. This is the third time we have used carpet tiles to cover are kitchen floor area and we have always used Heuga. The quality is exceptional. Best ones on the market in my opinion! Only one minor complaint to consider was the packaging of the tiles themselves. They did arrive undamaged, but could have easily not been. I have attached a few photos for your reference. Maybe you need to have a word with your courier?”

Helpful Report

Posted 8 years ago

Hi Ian, Thank you for your review, we are glad to hear you are happy with the quality of the tiles. We can only apologise for the sate the outer packing, and we will be having a word with our courier to make sure this dosn't happen again. Kind Regards - Rachel

Posted 8 years ago

“Good service, helpful staff.”

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Posted 8 years ago

Hi Eddie, Thank you for your review, our staff always aims to be the most helpful they can. Thank you again :) - Rachel

Posted 8 years ago

“Although I have still not received the carpet tiles which I ordered, I have found the staff to be very helpful when dealing with my queries”

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Posted 8 years ago

Hi Graham, Thank you for taking the time to leave us a review. We hope you love the carpet tiles when they arrive. Kind regards, Rachel

Posted 8 years ago

“Difficult to write a review as all I have received is confirmation of my order and confirmation that payment has been taken. As far as I am concerned I have completed my part of the transaction you on the other hand have only confirmed my order, if you want "pats" on the back for a job well done then ask when the goods have been delivered in an acceptable time frame; but so far so good.”

Helpful Report

Posted 8 years ago

Hi Philip, Thank you for the review, we hope when you receive your goods you are pleased with them, we are sorry our review email got sent out earlier than normal time frame.Kind regards Rachel

Posted 8 years ago

“They called me soon after placing my order to inform me that I had to buy in boxes of 20. This meant that I could of bought the carpet tiles cheaper from somewhere else, but you guys priced matched!”

Helpful Report

Posted 8 years ago

Hi Jessica, Thank you for taking the time to leave us a review. Glad we where able to price match the tiles for you, if you need any flooring in future please do not hesitate to contact us :) Thank you again, Rachel

Posted 8 years ago

“Fast and efficient job done 👍”

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Posted 8 years ago

Hi There, Thank you very much for taking the time to share your review with us :) Glad to hear you are pleased. Rachel

Posted 8 years ago

“Quick and easy transaction, items look quality and suitable. Let down by very poor delivery...”

Helpful Report

Posted 8 years ago

Hi John, Thank you very much for taking the time so share your review with us. With regards to delivery, we do understand it can be frustrating when the delivery doesn’t go right. We always try our best to make sure we delivery on time, if we could personally deliver the tiles ourselves we certain would! Rachel

Posted 8 years ago

“Very helpful without being pushy. Good range with samples available.”

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Posted 8 years ago

“The carpet tiles were a good price and nice quality.”

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Posted 8 years ago

“Good quality, prompt delivery”

Helpful Report

Posted 8 years ago

“Good quality carpet tiles, bit vague about delivery, should not allow the carpets to be ordered in quantities smaller than a multiple of 20.”

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Posted 8 years ago

“The whole process was very easy, from selecting the samples to placing the order. They were delivered on time and we have sucessfully completed our project. Great overall service.”

Helpful Report

Posted 8 years ago

“Best Price I could find on internet for equal quality Carpet tiles”

Helpful Report

Posted 8 years ago

“I ordered 29 brown coloured tiles and 32 straw coloured tiles. The straw coloured ones arrived in good condition in 2 boxes. However the brown ones arrived damaged and due to being packed in one box that was suitable for only for 20 tiles. 27 of the 29 tiles were damaged. I was able to use some but needed 12 replacement but it took over a week to get replacements and delayed the completion of our room. Next time I'll use B&Q as they have the same tiles.”

Helpful Report

Posted 8 years ago

DCTUK is rated 4.7 based on 3,685 reviews

Frequently Asked Questions

How Does DCTUK Deliver?

They normally delivery by Courier.

Ho long does delivery take from order?

It normally takes 3-5 days but can be as quick as the next day.