Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

“Samples came quick but settled on a different tile”

Posted 4 years ago

Hi, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Excelent service”

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Posted 4 years ago

Hi, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“A while after processing my order I was informed by a warehouse person that I would incur an extra £30 "cutting fee". There was no menion of this on the website or order details. What other company slaps on a spurious extra fee after processing an order? After calling some competitors and finding they did not charge such a fee, I challenged this and the fee was waived. Then my order was apparently "lost" and after chasing several times it was eventually delivered. The lost delivery meant I had to delay a tenant costing me money. Not a good experience.”

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Posted 4 years ago

“Excellent helpful service. Wish others could be the same !!”

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Posted 4 years ago

Hi, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“I wanted Huega carpet tiles which used to be available in John Lewis. DCTUK have a full range of Huega tiles and I was able (by using a friend to help) to get several samples, I think there were at least 6 different shades of grey to choose from. I had to order tiles by the box of 20 so I have a lot of spares, but at least I can replace the worn and dirty tiles over time.”

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Posted 4 years ago

Hi Beverley, Thank you for your review. We are pleased you were happy with your product and the service you received. We would love to see a finished photo of your space! Kind regards Charlotte

Posted 4 years ago

“All samples received quickly in good order”

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Posted 4 years ago

Hi Stuart, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Brilliant. Very quick delivery of two full size samples of carpet tiles. Really good quality. Very helpful to make a choice. Good prices and offers. The customer services responds quickly to emails and is knowledgeable.”

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Posted 4 years ago

Hi Lorraine, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, cut down carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Very quick well packed samples.”

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Posted 4 years ago

Hi, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Samples provided quickly really good idea”

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Posted 4 years ago

Hi Robert, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Excellent customer service, well packaged and excellent quality flooring. Flooring not laid yet, just waiting on the joiner aka my dad to help fit!”

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Posted 4 years ago

Hi Julie, Thank you for your review. We are pleased you were happy with your product and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We would love to see pictures of your finished space - we think it will be beautiful!! Kind regards Charlotte

Posted 4 years ago

“Never arrived, ordered twice and no response to my email to chase where my sample was.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Hi Margaret, Thank you for your review. We are pleased you were happy with the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Conflicting emails from different people. When chased by phone no promised response. Bought elsewhere.”

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Posted 4 years ago

“I ordered my samples on a Saturday but almost a week later (Fridayp.m.) I am told that it will be another two or three working days. The website is very misleading.”

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Posted 4 years ago

“Good service and price”

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Posted 4 years ago

Hi Tim, Thank you for your review. We are pleased you were happy with the service you received. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“The sample of Heuga 727 in Linen arrived the day following its request. Vanessa at dctuk is excellent, very knowledgable, helpful and friendly. It’s led to me purchasing 120 and I expect to need another 200. Also the Instafloor lg30 3mm underlay is well worth using it makes fitting easy and very comfortable to walk on. All dctuk staff are very helpful including Ross Smith the dispatch manager who arranged a delivery to suit me. Thanks All. RL”

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Posted 4 years ago

Hi Bob and Sue, Thank you for your lovely review. We are pleased you were happy with your samples and the service you received. I will make sure this feedback gets passed onto Vanessa! Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“asked for samples arrived promptly, and no high pressure selling either”

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Posted 4 years ago

Hi Peter, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“I tried to order some carpet tiles on line but had problems with the payment processing. However when I rang up the lady couldn’t have been more helpful. Not only did I get my online discount but the tiles arrived promptly the next day. I am extremely pleased with my new flooring which was laid by my pensioner husband. Not only does it look great but it feels so comfy to walk on. Not only would I highly recommend the cosy toes II carpet tiles l would like to thank DCTUK for their excellent service.”

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Posted 4 years ago

Hi Irene, Thank you for your lovely review. We are pleased you were happy with your order of Cosy Toes II and the service you received. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“I ordered my samples which was very easy to do and they arrived within 2 days. Fantastic !”

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Posted 4 years ago

Hi, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Website easy yo use. Samples arrived quickly. However too may follow-up emails.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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