DCTUK Reviews

Name: DCTUK
Address: 21 Brookfield Business Park, Muir Road, Liverpool, Liverpool
Rating: 4.74

4.7 Rating 3,775 Reviews

94 %

of reviewers recommend DCTUK

4.7

Based on 3,775 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About DCTUK:

Here at DCTUK, we can supply a huge range of carpet tiles, LVT and vinyl sheet to suit every commercial, office, contract and domestic need. Our carpet tiles all come from leading manufacturers such as Interface, Milliken, Forbo, EGE, Paragon, Modulyss, Desso and Heckmondwike, as well as our own exclusive range - Nouveau.

Visit Website

Phone:

0345 222 1544

Email:

sales@dctuk.com

Location:

21 Brookfield Business Park,
Muir Road,
Liverpool
Liverpool
L9 7AR

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Paul From Sunny Scotland

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful and responsive. Will definitely keep DCTUK as my first choice for spec’ing floor tiles”

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Posted 4 years ago

Hi, Thank you for your review. We are pleased you were happy with the service you received. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Excellent service, good quality., low prices”

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Posted 4 years ago

Hi, Thank you for your review. We are pleased you were happy with your product and the service you received. Don't forget, when you have finished with them, carpet tile samples or offcuts often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“I only wanted 3 Heugo tiles. You sent me a email to say they come in packs of 20. I phoned your company and when I explained my reason for only wanting 3 your employee said she would try to arrange it for me. Three days later the tiles arrived and I am very impressed with your service. Thank you very much. Sally Hobbs”

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Posted 4 years ago

Hi Sally, Thank you for your review. We are pleased you were happy with your Heuga tiles and the service you received. Don't forget, when you have finished with them, carpet tile samples or offcuts often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“Ordered samples, great service. Looked at website the used chat and email. Such a professional and friendly team.”

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Posted 4 years ago

Hi Mark, Thank you for your review. We are pleased you were happy with your samples and the service you received. Don't forget, when you have finished with them, carpet tile samples often make perfect coasters for your cup of tea 😋. We look forward to you shopping with us again in future. Kind regards Charlotte

Posted 4 years ago

“I had purchased tiles through DCTUK previously and this was our first consideration when wanting to by some more. Getting samples for selected tiles is really helpful in comparison to viewing colours on screen, plus you can see the tile texture etc. My enquiries were dealt with efficiently by Nour Ben Slama, who was very helpful in providing other suggestions of tiles in the colour we were looking for. This finally led to our purchase and having now laid these in the kitchen area, they look great. Delivery was on time as advised by Ross Smith. My only criticism is the emails now being received about other offers etc, which we are not interested in at this present time, but I understand these are automated to your customer list.”

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Posted 4 years ago

“i have never received the sample. apparently i have had two samples sent out. i do actually get deliveries to my house, but never ever gt your flooring”

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Posted 4 years ago

“Sample order arrived quickly and got exactly what I requested. Unfortunately we werent able to colour match the carpet tiles we needed but would definitely recommend DCTUK”

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Posted 4 years ago

“Very happy with my DCTUK experience! Great service from very helpful and friendly staff. I would have no hesitation whatsoever in recommending them to anyone!”

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Posted 4 years ago

“We were trying to decide between laminate and carpet tiles. In the end we decided on laminate. However, I was really very pleased with the carpet tile samples we received and the speed at which they arrived. If I am after carpet tiles in the future I will definitely come to DCTUK again.”

Helpful Report

Posted 4 years ago

“Delivery didn’t arrive after waiting all day. Finally arrived 5 days late. Promised chocolates as an apology but they never arrived either. Very poor”

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Posted 4 years ago

“Great prices, call centre staff a bit too pushy and persistent, kept calling asking if / when I was ordering. I did order as it was the best price, fantastic quality LG hausy flooring. There is no need to keep calling as the persistent calls were not what made me purchase it was the price. If the price could have been matched else where there is a good chance I’d of bought else where because of the over the top calling.”

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Posted 4 years ago

“Brilliant, great follow up. Will be sending in my order soon”

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Posted 4 years ago

“Helpful in time all good”

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Posted 4 years ago

“I had some questions after my delivery and contacted your company and spoke with i think Vanessa who was extremely helpful in answering my questions”

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Posted 4 years ago

“Carpet is good, but the state of the boxes they were in looks like they came from a trash compartment”

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Posted 4 years ago

“When I purchased my order online they emailed me and told me it would take 3-4 working days. Then 3-4 working days later they emailed me again saying they would ring me to arrange a delivery in 5 working days. So 5 working days later Still having no phone call or delivery turn up I called them , then they told me my flooring was out of stock. Very unprofessional and still haven’t received my refund yet, will not use this company again.”

Helpful Report

Posted 4 years ago

“Smooth problem free service from these people, and a great product. Turns out, if you cut carpet tiles on a diagonal, you can make some cool patterns!”

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Posted 4 years ago

“Very helpful. Sample carpet tiles requested and delivered quickly. Ordered Flotex carpet tiles for small porch as test area. Fast delivery. No complaints at all and will be using DCTUK for rest of house.”

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Posted 4 years ago

“Easy to order & delivery of tiles happened faster than anticipated. Floor not worn out yet (after 6 days)!!”

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Posted 4 years ago

“Service is excellent, amazing price and quality, never had carpet tiles before, so easy to lay and cut, am looking to do more rooms with them,”

Helpful Report

Posted 4 years ago

DCTUK is rated 4.7 based on 3,775 reviews