Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,041 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Quality items A+++++”

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 years ago

“Really fast and efficient delivery as always. Thank you”

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Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly.

Posted 3 years ago

“I haven’t received my items and I’ve just been told to review my purchase?”

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Posted 3 years ago

I am sorry you have not received your parcel. I have checked the tracking and this is what it says.:- Tracking history Tuesday 06 December 2022 12:46 Item Received Bristol MC Thursday 01 December 2022 18:14 Sender despatching item As you can see we despatched your goods on the 1st but the Strike Action has disrupted all deliveries. Hopefully it will be with you soon.

Posted 3 years ago

“Received my order in good time, we’ll packaged and presented. Thank you 😊”

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Posted 3 years ago

Thank you for the review. It is good to hear that your order arrived promptly and I will pass on your comments to the team.

Posted 3 years ago

“Still awaiting my order placed 2 weeks ago!”

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Posted 3 years ago

I have passed this on to our Transport team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 3 years ago

“This was the first time I used Dance Direct when I took a chance on a pair of tap shoes for my daughter. SO glad I did! Shoes were a perfect fit and feel great. Absolutely superb service! The price was incredibly reasonable, packaging and postage were great too! I definitely recommend this great company!”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review. We are so pleased that we were able to kit your daughter out in a pair of well fitting tap shoes. We look forward to supplying you with more goodies in the future.

Posted 3 years ago

“I HAVEN'T RECEIVED MY PURCHASE YET. STILL WAITING.”

Helpful Report

Posted 3 years ago

I have passed this on to our Transport team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 3 years ago

“Definitely not size 5.5”

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Posted 3 years ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please feel free to return them for a refund.

Posted 3 years ago

“Great products with clear information on the site. Delivery times impeded by the postal strikes but still good considering. I used to buy off the site for my daughter now it is my first choice for dance gear for my granddaughter.”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and for being such a loyal customer. I will pass your comments on to the team.

Posted 3 years ago

“I didn't receive my parcel yet and was told I'd received it in 3-5 working days - I've ordered it on the 27th Nov (Strikes are not started yet)”

Helpful Report

Posted 3 years ago

I have passed this on to our Transport team. It was despatched on the 30th and the non delivery may be due to the Royal Mail Strikes but I will keep you informed.

Posted 3 years ago

“The service was excellent. Sadly I had to return it because the shoes didn't work out for me. Very sad because they were brilliant. Please can you have more shoes like them without tap on them. I want to buy from you again.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I am sorry the shoes were not suitable.

Posted 3 years ago

“Hi. I’ve got an email about leaving a review of the purchase but I haven’t received it yet. Is it coming?”

Helpful Report

Posted 3 years ago

I have passed this to our despatch department and will let you know when I have a delivery date

Posted 3 years ago

“Haven’t received the order despite placing it on 26/11/22 absolutely disgusted with the service and will never use this dance wear site again.”

Helpful Report

Posted 3 years ago

I have passed this on to our Despatch team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 3 years ago

“I have not received any order yet”

Helpful Report

Posted 3 years ago

I have passed this on to our Despatch team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you for the review. We are glad that you find our service excellent as we always do our best to give a high standard of service.

Posted 3 years ago

“Item as described. Communication good. Happy with my experience.”

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Posted 3 years ago

Thank you for the 5 stars we love to see these and are pleased that we have served you well.

Posted 3 years ago

“I was very impressed with the customer service. I had mistakenly entered my old postcode, which delayed my delivery. However, the data manager, Jan, ensured this was rectified, and I have now received the order and the Leotard is beautiful. My daughter loves it. Thank you, Jan.”

Helpful Report

Posted 3 years ago

This was delayed as the incorrect postcode was used on the delivery address. I have emailed you with further details.

Posted 3 years ago

“Delivery is taking too long”

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Posted 3 years ago

We are sorry that the parcel is taking so long to arrive. We dispatched it within 72 hours of receipt, but due to Royal Mail strikes which are out of our control, have caused the delivery of your parcel to be delayed. I have just tracked your parcel and Royal Mail states that the parcel is now in transit to your local delivery office.

Posted 3 years ago

“Just a note to say that everything I have ordered during past few months has been top quality and I have it all comfortable. Ordering is very easy as is returning items. Thank you”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“beautiful well made products ! very efficient service . telling all friends about this company at the royal ballet school !”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments. I'm sorry your order has not yet arrived due to the Royal Mail strikes. I have just looked at the tracking of your parcel and it should be with you within the next few days. If you haven't received your parcel by the 7th of December. Please call us on 0800 844 044.

Posted 3 years ago

Dance Direct is rated 4.7 based on 8,041 reviews