Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Dance Direct Reviews

4.7 Rating 6,691 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,691 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

Write Your review

Tell us how Dance Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item arrived quickly and was as expected, my only criticism is that after I placed my order I wanted to add another few items, I called the contact number but was told I would have to place a separate order and incur two lots of delivery charges, as this was literally within 5 mins of placing the original order I was disappointed nothing could be amended.”

Posted 4 years ago

“BEWARE! What an experience. I ordered on the 15th December and chose next day delivery. I was not told that the item was 'drop ship' at checkout and that in fact it could not be with me the next working day. When I asked for a refund for the shipping cost, the wrong amount was given to me initially, and I had to correct the woman I spoke to on the phone so that the correct amount was refunded. I was told the item would ship within 2 weeks. What I was not told was that the manufacturer's offices were shut for 2 weeks over the Christmas period. It took several emails to DD before they told me this information. If I had known it would take almost a month for me to receive the package, I would not have ordered at all. They were unable to tell me where the package was or when it would be sent out. After about 5 phone calls, someone had the idea to ask their manager when it would be sent. Wow - bright spark employee, am i right?! HERE'S THE KICKER. The manufacturer DIDN'T KNOW AN ORDER HAD BEEN PLACED. What kind of a system is that? There was no communication between DD and their supplier. Just terrible. Speaking to DD customer 'help'line is like trying to get blood from a stone. When they finally told me the item had shipped and would be with me the following day, they were unable to provide me with a shipping confirmation in email, despite the package being sent Royal Mail. There was supposed to be tracking information and there was none. DREADFUL SERVICE. DO NOT BUY.”

Posted 4 years ago

Thank you for your feedback Leona. Please accept our sincere apology for the problems you have had with your order. Some items are not held in our warehouse and have to be ordered from the supplier when a customer order is placed. This delay is stated on the item description on the website, although unfortunately there was an issue with the order being placed with the supplier. We take all feedback on board and will look to ensure this does not happen again.

Posted 4 years ago

“Lovely looking leotard when on nice design slightly to small for my daughter just managed to fit her in, and there was a slight buckle where the stitches joined the back piece to the front piece, couldn't send it back as needed it for an exam which she had the following week”

Posted 5 days ago

I am sorry that the leotard did not fit well. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 4 days ago

“First time of ordering from you , I was delighted to receive the two beautiful ballet bags , the girls age 6&3 were delighted with them I definitely will use your company again thank you”

Posted 11 months ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 11 months ago

“my order arrived very quickly and the shoes were excellent value for money”

Posted 11 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 11 months ago

“Very quick service. Ordered on a wed ngt and received on Monday. Got exactly what I ordered. Tap shoes were great.”

Posted 11 months ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 11 months ago

“There was a really wide range of dance clothing, down to the specifics that my daughter’s dance school wanted, across different brands. I’m really pleased with the quality, and with how promptly it arrived.”

Posted 11 months ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 11 months ago

“Great website and excellent customer service”

Posted 11 months ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 11 months ago

“Great delivery and item”

Posted 11 months ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 11 months ago

“Good quality leotard”

Posted 11 months ago

Thank you for the product review I will pass this on to the buying team. Your comments will be helpful to our other customers.

Posted 11 months ago

“2nd time purchasing from Dance Direct. Can't fault. Easy purchase and love my new tap shoes!”

Posted 11 months ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 11 months ago

“Dance shoes comfortable and well made, delivery fast and without issues. Communication with Dance Direct was swift and useful. Overall a delightful shopping experience, and my new go-to for any dancewear.”

Posted 1 year ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 11 months ago

“very easy to use website and easy to find what you are lokking for within the website delivery was very quick too ordered the friday and the items was delivered the monday good quality items”

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 11 months ago

“I love my new tap shoes. They’re so comfortable and the girls in my class say they give such a clear “tap” sound”

Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 11 months ago

Thank you for your review, we are really pleased that you are happy with your new tap shoes!

Posted 11 months ago

“Very satisfied with everything, great communication, fast shipping international and items as described.”

Posted 1 year ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 11 months ago

“Excellent service would highly recommend. Despatch was quick and very efficient. Would definatly order from them again. Thanks for your service.”

Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 11 months ago

“Excellent process, well packaged variety of items. We ordered the lucky dip for small adult, received, bag, socks, two pairs shorts and a leotard. Happy customer.”

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 11 months ago

“Really great range of costumes, good availability of sizes, fast delivery”

Posted 1 year ago

Thank you for your review. It is good to hear that you are happy with our product and service and I will pass your comments on to the team.

Posted 11 months ago

“Good service and good delivery”

Posted 1 year ago

Thank you for your review. It is great to hear your order arrived promptly and that you are happy with your purchase.

Posted 11 months ago

“Great products, swift delivery, easy returns. 👍”

Posted 1 year ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 11 months ago

«
1
2
3
»

Dance Direct is rated 4.7 based on 6,691 reviews