Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,797 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 13th July 2025

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Dance Direct 5 star review on 18th May 2025

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Stephanie

357

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered twice from you. Each time requested the next day delivery option you offer, (payed more to use the option each time) on both occasions haven’t received the delivery next day even though both times I ordered first thing tin the morning before the cut off time. If you can’t provide the service then simply don’t offer it and definitely don’t charge more for a service you cent provide”

Helpful Report

Posted 2 weeks ago

I am sorry your parcel did not arrive the next day. We received your order on the 3rd and despatched it the same day on a 24 hour Fedex delivery. I can see from the tracking that they did not deliver it until the 5th. I am sorry but once the courier has the parcel it is out of our hands and we have no influence over the delivery. Please send an email to customer services who will arrange to refund the extra postage payment you made.

Posted 2 weeks ago

“Ordered shoes, delivered quickly. but they were my size 7.5, they were at least 3 sizes too small. Shoes returned & waiting for refund”

Helpful Report

Posted 5 months ago

Thank you for your review. It is good to hear your order arrived promptly. I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Your return will be dealt with and the refund should be with you soon.

Posted 5 months ago

“Delivery of the item was very quick. Unfortunately the shoes were too small so I returned them. They were delivered back to dance direct on 6th February …this is now 14th February and I’ve yet to even get a confirmation email from them to say they’ve received the return let alone a refund.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Lynne. I'm sorry to learn that the shoes were too small and that you haven't received confirmation of your return yet. Returns can take up to 14 days so if you have not received your refund tomorrow please contact customer services who will be able to assist you.

Posted 5 months ago

“Original order was great but exchange process is very slow and no communication to advise the process or status. Had to email to ask and just got told ‘2 weeks for delivery’ Returned mine 2wks ago, the day they were delivered and still no sign of when I’ll receive the replacement. Good job I didn’t need them for my class. It’s put me off using DD after the initial very positive order experience. Could’ve been avoided if they tell you this, would’ve ordered 2 pairs for size or asked for refund and re-ordered straight away.”

Helpful Report

Posted 5 months ago

I am sorry you are not happy with the returns and exchange process. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded. Your return will be processed within 14 days of receipt of the parcel.

Posted 5 months ago

“The returns seem to take a very long time to be sorted. I have two returns I’m waiting on at the moment and no correspondence from dance direct. Bit poor.”

Helpful Report

Posted 6 months ago

We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded. Your return will be processed within 14 days. If you have not received anything in that time period please contact hello@dancedirect.com who will help you.

Posted 6 months ago

“Very thin material, almost like underwear. Sizing very small. Would definitely advise to size up”

Helpful Report

Posted 6 months ago

I am sorry you were not happy with the garment you bought and the sizing issue. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please feel free to return it if it is not suitable.

Posted 6 months ago

“The sizing was completely wrong. Ordered from another company!”

Helpful Report

Posted 6 months ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. If you had contacted customer services they would have been able to help you with this problem.

Posted 6 months ago

“I’m happy with the items that I ordered but the returns process is unnecessarily protracted and I’ve had to chase 3 times now for a return. It’s ridiculous that it takes 14 days to process a refund from the time it is delivered back to you.”

Helpful Report

Posted 9 months ago

I am sorry about the delay in getting your refund to you. I can see that one of the Customer Service Team is looking into this for you and has been in contact with you. I hope the issue is resolved soon.

Posted 9 months ago

“The size is right around the back but the shape of the cups (with or without padding) unfortunately doesn’t sit properly around my breasts. Unable to return as it’s underwear which is a shame.”

Helpful Report

Posted 10 months ago

Thank you for your review, I am ever so sorry about this. I completely appreciate your frustration as ordering online can be difficult with sizing. We unfortunately cannot accept underwear back due to hygiene reasons, please accept our apologies for this. If there is anything else we can help with, please contact our customer services team at hello@dancedirect.com

Posted 10 months ago

“This is a review of one item only - in general I have been happy with both products and service from Dance Direct. Adult XL Mystery Dance Bag - 4 items labelled the correct size, of which 3 are much smaller than labelled (ie labelled xl, actual size approx m). One labelled 38 which is L per website. 3 leos, none fit, one gymnastics, one pale grey & one white - grey and white unlined so unwearable even if they fit. 1 stretch 2 layer skimpy tutu - fits so can be used as a costume base. Last item pull on knee pads, labelled xl, way too small. Wouldn't use anyway. So at first glance a great bargain, but nothing actually wearable/usable as is. Waste of money (accepted the likelihood of this when ordering); did expect the items to actually fit. Can't leave a specific item review.”

Helpful Report

Posted 1 year ago

Hi, I am very sorry to hear that you are not happy with your purchase, please accept our sincerest apologies for this! I can see that we have received an email from yourselves and can assure you that one of our team is working on resolving this issue for you. Please await a response to your email and feel free to get back to us if you require any further assistance. I apologise again for any inconvenience caused.

Posted 1 year ago

“When my daughter put on her ballet shoe to try it on the strap broke. :-(”

Helpful Report

Posted 1 year ago

I am sorry you had a problem with the shoes. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label. The goods are then refunded. Your return will be processed within 14 days.

Posted 1 year ago

“Description not good help team not good Return way is difficult”

Helpful Report

Posted 1 year ago

I am sorry you are not happy with your purchase. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded. If you want to return it please see the section Returns on the Dance Direct website which will tell you what to do.

Posted 1 year ago

“The ballet shoes I have ordered for my daughter were small so I sent them back for an exchange , but haven't received any update for a week now , I even emailed you for an update”

Helpful Report

Posted 1 year ago

One of the Customer Service Team will be in contact with you regarding this matter.

Posted 1 year ago

“Ordered a mystery bag for my daughter, I realise it’s a mystery bag and what you get is a surprise but I chose the child small size as my daughter is 4 and we got so many crop tops which she isn’t going to be worn as she is only 4. One of the 10 items was size 7-8 so obviously won’t be worn as it’s huge. The items themselves are nice quality but I can’t help but be disappointed especially after seeing videos of people getting lovely items that would actually be worn.”

Helpful Report

Posted 1 year ago

I am sorry your bag disappointed you. Someone from the customer service team will be in touch with you.

Posted 1 year ago

“I ordered a skirt that was too small and emailed to ask how to exchange and got no reply. So I return it. There was no returns form so I had to print one myself and have returned it and had no reply or confirmation or refund as yet. Poor customer service.”

Helpful Report

Posted 1 year ago

I am so sorry you did not get a response to your email. I have tracked it and it was caught in our Spam Security system and was not released to our Customer Service Team. It is part of our returns process for you to download and print off the returns form and get a link to free returns. It can take up to 14 days for us to process returns once we receive them so the refund should be with you shortly. Once again I am sorry the service you received was not up to our usual standard.

Posted 1 year ago

“Payed for next day delivery, took 2.5 days to arrive. Had the same problem the last time ordered from you.”

Helpful Report

Posted 1 year ago

I am sorry you did not get as quick a delivery as you wanted. Once we despatch the parcel it is in the hands of the Courier and we have no control over their operations. Please contact hello@dancedirect.com who will organise a refund for you.

Posted 1 year ago

“Don’t expect Amazon-speed delivery. Ordered one pair of ‘in stock’ tap shoes on a Thursday. They took the whole advised ‘3 working days’ to dispatch them and I received them the following Thursday. I’ve had orders from Germany within a quicker timeframe!! Customer Services merely pointed out their 3 working days advice. Not helpful. Why wait the 3 days on an In Stock item? Returned the shoes as they were too large. Refund issued in similar timeframe.”

Helpful Report

Posted 2 years ago

I am sorry you are not happy with the speed of delivery and that the shoes did not fit. As you can imagine we are very busy and advise that there may be a delay between ordering and despatch so as not to raise "Amazon-speed" expectations, and so we can deal with orders in chronological order. The same applies with the returns process.

Posted 2 years ago

“The shoes took quite a while to arrive but were then far too narrow. I couldn’t get my feet in them.”

Helpful Report

Posted 2 years ago

I am sorry that the jazz shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. If you want to return them please see the section Returns on the Dance Direct website which will tell you what to do.

Posted 2 years ago

“I finally got some dance shoes that fitted. I am a size 6 normally and have had Katz practice shoes before in this size, however when I ordered a different model I had to go up to a seven and a half in order for it to fit. The shoe sizing for this particular model was no good. In fact the size 6 that was sent to me was more like a four and a half. I'm not sure why there's such a great disparity between the models.”

Helpful Report

Posted 2 years ago

“Had quite a few issues with the outfit Firstly it came without the hair assessorie The the strap on the dress came away on the first time wearing requiring to be re stiched Disappointed overall”

Helpful Report

Posted 2 years ago

I am sorry you are not happy with the costume. Please contact hello@dancedirect.com who will help you. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they are faulty. The goods are then refunded.

Posted 2 years ago

Dance Direct is rated 4.7 based on 7,797 reviews