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Dance Direct Reviews

4.7 Rating 6,677 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,677 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 19th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 8th April 2024

Dance Direct 5 star review on 28th March 2024

275

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my only purchase from your website and I can only rate on slow delivery and very bad quality of the product I bought.”

Posted 1 month ago

I am sorry you were not happy with your purchase. If you want to return it please see the section Returns on the Dance Direct website which will tell you what to do.

Posted 1 month ago

“Got a lot of the same things in my mystery bag”

Posted 2 months ago

Someone from the customer service team will be in contact to discuss this with you.

Posted 2 months ago

“Sadly the ones I ordered were too small for my Grandaughter although I did look at your chart. It wasn’t very clear about sizing She loved the boots so I will try a larger size.”

Posted 3 months ago

I am sorry that the boots did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please feel free to return them. The section Returns on the Dance Direct website will tell you what to do.

Posted 3 months ago

“Could do better on sizing, but overall a good dance supplier.”

Posted 4 months ago

Thank you for the review. Manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 4 months ago

“Delivery was good, website is clear and prices are good.”

Posted 5 months ago

Thank you for the review. We are so pleased that you are happy with the website and the speed of delivery.

Posted 5 months ago

“Dance Direct always has the best quality items and a wide variety, however they often miss basic but necessary items, like basic tank leotards that cover everything. They almost always have either a scoop neck or back. They could also have wider variety of sizes to be more inclusive.”

Posted 7 months ago

I am sorry you could not find what you were looking for. We stock a great number of different styles which can be confusing. If you are stuck, please contact customer services using the form on the website or email hello@dancedirect.com where someone will be only too happy to help you.

Posted 7 months ago

“I’ve never had a problem before I just think this product was not great”

Posted 9 months ago

I am sorry the tights were not up to the standard you expected

Posted 8 months ago

“Original delivery was not being sent out when it was meant too, but they quickly sent out a replacement so all worked out well.”

Posted 9 months ago

Thank you for your review. It is good to hear that you are happy with our service in sorting out your delivery.

Posted 9 months ago

“I don’t have an issue with DD but the item we purchased (shimmer tights) were not great quality and laddered on their first outing. I won’t buy them again.”

Posted 10 months ago

I am sorry you are not happy with the tights. Please send a photo of the tights to hello@dancedirect.com so the customer service agent can see the problem and help to rectify it.

Posted 10 months ago

“Really disappointed. I'd ordered a size 6, and although it stated 6 on the shoes they were more like a size 5 if that.”

Posted 11 months ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please feel free to return them for a refund.

Posted 11 months ago

“Ordering was quick, but no Returns form included with items received. Not always possible to print at home, therefore delay in returning goods. Major makes now have worse manufacturing which means sizing and fit is still very difficult to predict and 'true-sizing' is not actually accurate as stated. Leather is skimped on in shoes.”

Posted 1 year ago

If you are unable to print out the returns form please list the items being returned along with your name and address and invoice number on separate piece of paper. As far as the sizing issues are concerned as manufacturers all work to different sizing standards we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 1 year ago

“Response to questions is quite slow. Asked for advice for size of taps required and was given incorrect advice so have had to return pack and now await replacement. Incidentally, the size is on the underside of the taps when we removed them to try and fit new ones - it would have made life easier and saved time if customer service knew that!!!”

Posted 1 year ago

I am sorry you did not get the level of service we pride ourselves on but can see that you were dealt with promptly when you asked about returning the wrong taps.

Posted 1 year ago

“We ordered adult xs bra top but was far too small so had to return and reordered adult s this is quite small as well but we keeping it as think m may be too large.”

Posted 1 year ago

Thank you for the product review I will pass this on to the buying team. Your comments will be helpful to our other customers.

Posted 1 year ago

“Good selection of dance things under one website”

Posted 1 year ago

Thank you for the review. We always try to give the best value for money and pride ourselves on our product selection.

Posted 1 year ago

“The strawberry practice ballroom dress I ordered was lovely quality but came up very small. The age 12 for 140 cms came up very small even though she is a quite petite just turned 10 years old and not 135 cms. Shame.”

Posted 1 year ago

Thank you for your review and custom. It is good to hear that you were happy with the quality of the dress. I am sorry that the item did not fit. The manufacturers all work to different sizing standards, and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Please feel free to return them for a refund.

Posted 1 year ago

“Product is lovely and the delivery was on time. I ordered through top cashback and the cashback was declined though so very disappointed about this as I did everything I should and paid £58 for the item so this isn't great!!”

Posted 1 year ago

Thank you for the Review. We are pleased that you liked the item and that the delivery was on time. As far as the cashback is concerned that is an issue that should be raised with Top Cashback as they are the ones responsible for the offer.

Posted 1 year ago

“Hi. I’ve got an email about leaving a review of the purchase but I haven’t received it yet. Is it coming?”

Posted 1 year ago

I have passed this to our despatch department and will let you know when I have a delivery date

Posted 1 year ago

“I can't review the items I purchased as I haven't got them yet as they are held up in Royal Mail having been dispatched 5 days ago.”

Posted 1 year ago

Sorry to hear that your order has not yet arrived with you. We dispatched it within 72 hours of receipt, but Royal Mail strikes have caused the delivery of your parcel to be delayed. You can track your parcel on the Royal Mail website.

Posted 1 year ago

“Very thin, not suitable for a child that needs to wear a bra”

Posted 1 year ago

We are sorry that you did not like the leotard. Nylon Lycra is not a thick fabric and as this style is not lined it does tend to be see through. Please feel free to return it for a full refund.

Posted 1 year ago

“Although not a fault of Direct Dance a provision should have been made for delivery and Royal Mail postal strikes. To wait 11 days for a delivery is unacceptable nowadays.”

Posted 1 year ago

We are sorry that the parcel took so long to arrive. We despatched it within 72 hours of receipt but Royal Mail delays outside of our control meant it was not delivered until the 28th. We have put a message on the delivery section of the checkout about the strikes and offer an upgrade if required.

Posted 1 year ago

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Dance Direct is rated 4.7 based on 6,677 reviews