Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,772 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 18th May 2025

Megan

Dance Direct 5 star review on 17th May 2025

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and the process are good overall, but the product itself isn’t very good quality”

Helpful Report

Posted 3 days ago

I am sorry the tutu is not as expected. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they are not as expected. The goods are then refunded. Your return will be processed within 14 days of receipt.

Posted 3 days ago

“Great in the past but this time I have been sent the wrong item and nobody is replying to my emails to sort it out”

Helpful Report

Posted 1 month ago

I am sorry but your original email to us ended up in our Spam folder. I have passed on the details to the team and someone will be in contact with you to resolve the issue you have.

Posted 1 month ago

“I have had a sizing issue with my capezio cassia ballet shoes for my daughter. I have alerted dance direct but they are happy to leave it that different brands are sized differently despite the obvious discrepancy”

Helpful Report

Posted 1 month ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded and will be processed within 14 days of receipt.

Posted 1 month ago

“Unfortunately the ballet shoes i ordered were way too small even though I measured my child's feet and allowed a little extra, so I think the measurements on the sizing on the website definitely needs checking as these were way too small so I had to return them and I'm still waiting for a refund.”

Helpful Report

Posted 1 month ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. Your return will be processed within 14 days of receipt. Your refund should be with you soon.

Posted 1 month ago

“Good, quick service, but thank goodness for the free returns as the sizing charts are way off. I've had to reorder 2 sizes down from the measured size.”

Helpful Report

Posted 2 months ago

“Customer service could have been better. The price was confusing and hidden costs were taken on my order. Plus, it took many days for my order to arrive. But, theres a dearth of dance shop outlets so what are we to do…?”

Helpful Report

Posted 2 months ago

I am unclear as to what hidden charges you incurred as the item was charged at the cost on the website and the delivery was the standard charge as stated in the delivery section. As far as the time to deliver is concerned you ordered late on Sunday afternoon of the 13th and your goods were delivered on the 16th. On the website we state "Please allow up to 72 hours (3 working days) between order placement and despatch of your order." and yours was despatched well before then. If you need an urgent order please contact our helpful Customer Service team who will assist you.

Posted 2 months ago

“Great variety and really good delivery options. Paid extra for next day and came as expected. Knickers were perfect however the teen bra was not to the expected standard. The clear straps fell down constantly during 2 days of dance shows and were tightened after every single dance. So in the end the bra was just removed which was not ideal.”

Helpful Report

Posted 3 months ago

Thank you for your review, your comments are helpful and I will pass them on to the relevant team.

Posted 2 months ago

“Overall good delivery and free returns. Onku issue we have is their sizing. So product SKU: CZ3800-BLK-C12.5 Is advertised as size 12 and likewise CZ3800-BLK-13 is advertised as 12. 5 but actually size 13. We had the same issue with a previous order so ordwr 2 diffwrent sizes to be sure as its confusing, fortunately we ordered bith sizes and ended up with a size that fitted. So thankful for the freepost return labels.”

Helpful Report

Posted 5 months ago

“I received no confirmation of the order. I used the contact us form twice and received no reply. My delivery eventually turned up.”

Helpful Report

Posted 5 months ago

Confirmations were sent to the email address you supplied, as was the reply to your query. Please check your Spam folder to see if it went there .

Posted 5 months ago

“Good product and delivery but two payments were taken on my card (though promptly refunded) and returning was a little faffy.”

Helpful Report

Posted 5 months ago

I have spoken to the Customer Service team and they responded to your query about 2 payments having been taken stating "We can only see one payment for this amount. Is it possible that the second payment was just reserved but has been released back into your account?" We made the Returns Process as simple as possible and the section Returns on the Dance Direct website explains the process in full.

Posted 5 months ago

“Great service, arrived promptly, but product quality lower than expected on this occasion.”

Helpful Report

Posted 8 months ago

Thank you for the review. I am please the order arrived so promptly but sorry that the quality of your purchase was not as expected. The tights you bought were from our costume accessory range so not as strong as our specially made dancewear tights.

Posted 8 months ago

“Discount code advertised didn't work so that was disappointing. Completed order easily enough and it came in timeframe advertised.”

Helpful Report

Posted 9 months ago

Thank you for your review. I am ever so sorry to hear about this, if you have any issues with orders in the future please contact our customer services team who will be happy to help you

Posted 9 months ago

“Dance shoes looked good but found to be very thin and at least a size to small and did not fit”

Helpful Report

Posted 1 year ago

“Grateful for selection and prompt processing. Would be helpful to have manufacturer ballet shoe size and normal shoe size listed . We knew manufacturer size we wanted but it wasn't listed so ended up buying wrong size”

Helpful Report

Posted 1 year ago

I am sorry that the ballet shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded.

Posted 1 year ago

“I have returned a previous order as they are the wrong size . I am still awaiting my refund!! Shoes returned almost 2 weeks ago.”

Helpful Report

Posted 1 year ago

I am sorry you have not received your refund. Returns are processed within 14 days of receipt. I will ask Customer Services to chase this up.

Posted 1 year ago

“Shoes fit but the description wasn’t correct, they said that they had a 2.5inch heel and it’s a 3.5 inch heel . I have kept them because I am desperate .”

Helpful Report

Posted 1 year ago

We are raising this issue with the manufacturer and Customer Services will keep you informed as to the outcome.

Posted 1 year ago

“Shoes too small. Customer service seemingly helpful, but awaiting confirmation of return, and replacement / refund prior to final review”

Helpful Report

Posted 1 year ago

Thank you for the review and your positive comments about the helpful customer service team. Following your free return your shoes will be processed within 14 days from the date we receive them.

Posted 1 year ago

“First time using this company, straight forward process to order.”

Helpful Report

Posted 1 year ago

Thank you for the review. We are so pleased that you are happy with the website.

Posted 1 year ago

“My tights came efficiently, nicely packaged.”

Helpful Report

Posted 1 year ago

Thank you for the review. I will pass your comments on to the packing team.

Posted 1 year ago

“My order was dispatched within the stated time and arrived in good condition. It is unfortunate that Dance Direct stock very few leotards in large sizes, and that the few that they do stock do not fit people with a generous bust (although that is more the fault of the manufacturers).”

Helpful Report

Posted 1 year ago

I am sorry that the leotard did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. I will pass on your comments about the size range to the buying team.

Posted 1 year ago

Dance Direct is rated 4.7 based on 7,772 reviews