Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,890 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 19th July 2025

Mylie-Bow

Dance Direct 5 star review on 13th July 2025

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Dance Direct 5 star review on 18th May 2025

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Dance Direct 5 star review on 17th May 2025

Amelia C

Dance Direct 5 star review on 9th May 2025

Stephanie

357

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter didn’t get to enjoy her purchase as the wrong shoes were sent to me. It then took too long to resolve the issue and I had to purchase a pair elsewhere- not the ones I wanted, but time was an issue.”

Helpful Report

Posted 1 month ago

I am sorry you were sent the wrong shoes. The team dealt promptly with the issue but as time was critical we were unable to rectify it as quickly as you wanted. The credit for the shoes has been processed.

Posted 1 month ago

“Io ho fatto un ordine 3 settimane fa ma ancora risulta fermo. L'azienda è irreperibile, se non per aver risposto ad un ticket aperto,dicendomi che mi avrebbero ricontattata , sono ancora in attesa. Assistenza post vendita nulla. A tutti gli indirizzi email indicati,sono assenti.”

Helpful Report

Posted 3 months ago

Mi dispiace che abbia aspettato così tanto per il suo pacco. Il nostro rappresentante del Servizio Clienti si è messo in contatto con voi e con il corriere e siamo in attesa di una risposta su quando l'ordine sarà consegnato.

Posted 3 months ago

“I ordered shoes that were 1 to 2 sizes too big, and I got shoes that were 2 size smaller. How is this possible? When i spoke to customer service, they suggested my feet were fat, and that all sizes varied across brands. Ma'am, i have bought shoes on several occasions, and have found that the variance has never meant that the size above mine was smaller than my regular size. Also my feet are narrow, but I appreciate the concern. I'll update if the return process runs into any weird complications.”

Helpful Report

Posted 5 months ago

I am sorry the shoes did not fit. The reply to your email from customer services was "Sizing can vary a lot between brands and even between different styles of the same brand, and some dancers prefer more of a snug fit and others a "normal" fit and it often also depends on the actual foot shape and not just the size which is why we don't usually give concrete advice on sizing. We do offer a free returns service for UK customers, making it easier to order multiple sizes to try on and send back the items that are not required." I hope your replacement pair is the right one for you.

Posted 5 months ago

“shoes did not fit ,too small, even though web site said they would send the equivalent Bloch size to my UK size. Refund took 10 days to be processed with no updates from company.”

Helpful Report

Posted 5 months ago

I am sorry the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. When you notified the customer service team they did suggest sizing up. All returns are processed within 14 days as stated on the website.

Posted 5 months ago

“I’ve still not received my parcel. Had no updates and impossible to get a hold of anyone.”

Helpful Report

Posted 6 months ago

I will ask the customer service team to look into this for you. The last entry on the Royal Mail Tracking service was that the address was inaccessible.

Posted 6 months ago

“The tights were not sized correctly. I ordered 11-14 and these were about 8-9 sizing. Ridiculous. Will not order from this website again”

Helpful Report

Posted 6 months ago

I am sorry that the tights did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 6 months ago

“Had to return, Dance Direct emailed me promptly”

Helpful Report

Posted 8 months ago

I am sorry you had to return your item, I can see that we dealt with your issue promptly so cannot understand why you gave us a negative review.

Posted 8 months ago

“Did not receive product”

Helpful Report

Posted 9 months ago

The tracking shows that this was delivered on 11th December . The tracking number is OE697450718GB. Please contact customer services if you have not received it.

Posted 8 months ago

“Costume was way too small. Messaged customer service who was like “yeah sorry our costumes run small” why bother to ascribe a clothing size to the costumes if it doesn’t actually match them and you’re aware of this?”

Helpful Report

Posted 9 months ago

I am sorry that the costume did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. I have passed this on to the Customer Services department.

Posted 9 months ago

“It has only been worn once and the skirt is frayed and the seams are coming apart.”

Helpful Report

Posted 9 months ago

Hi Alison, thank you for your review. I am ever so sorry to hear that your item has developed a fault, please can you send a photo through to hello@dancedirect.com so that our customer service team can resolve this for you.

Posted 9 months ago

“Poor customer service and sizing issues with footwear”

Helpful Report

Posted 10 months ago

I am sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. I can see from the correspondence that the Customer Service team responded to your email promptly with suggestions of how to get a better fit and informing you that we offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded.

Posted 10 months ago

“Absolutely terrible customer service! I have been sent the wrong size and I sent this photo as evidence of this. They are trying to tell me that their leather ballet shoes on the right are an adult size 12 (as the canvas on the left obviously are). Although they have received the ballet shoes back on Monday, they have still not sent me the correct size and I have to keep on chasing up the emails as they take days to answer. I’ve asked for a complaints number and I’ve not received any response once again. If I actually get the correct ballet shoes, I’m hoping the quality will be good, but until that happens, I can’t comment.”

Helpful Report

Posted 11 months ago

“I ordered 4 pairs of shoes which were all too small and had to be returned. Have had no acknowledgment of receipt of return and no reply to email or message chasing it up. Disappointed in lack of response and now have neither the shoes nor a refund.”

Helpful Report

Posted 11 months ago

We always respond to emails within 24 hours but have no facility to acknowledge receipt of returns. To check if we have received the items you need to check the tracking on your return delivery. One of the customer service team will be in contact with you.

Posted 11 months ago

“I ordered my usual size and the shoes that arrived said that size on them, but they were at least one size too small. I had to return them.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am ever so sorry that the shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. If you require any assistance with sizing, please talk to our customer services team at hello@dancedirect.com

Posted 1 year ago

“Item did not come as expected - was not made clear that did not include outfit - poor quality”

Helpful Report

Posted 1 year ago

Thank you for the review. I am ever so sorry to hear about this, I have had a look at the item and it does state in the description the code of the leotard that matches the set. If there is anything else we can help with, please contact hello@dancedirect.com with any issues you may have who will be able to help you.

Posted 1 year ago

“Tout! Everything!”

Helpful Report

Posted 1 year ago

I can see you have ordered one pair of tights but do not understand why the one star. If you have a problem please contact Customer Services who will help you.

Posted 1 year ago

“Absolutely rubbish on return items might take upto 28 days for refund quick enough to take your money”

Helpful Report

Posted 1 year ago

I am sorry you are not happy but I think you may have misread the Returns Policy. We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The return will be processed within 14 days and your money refunded.

Posted 1 year ago

“Still waiting on exchange as too small , no response to emails”

Helpful Report

Posted 1 year ago

The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. A member of the team has been in touch with you to sort the exchange.

Posted 1 year ago

“Paid for next business day delivery but they failed to deliver on time. On speaking about it at y child’s dance school it seems that this wasn’t a surprise. I have raised this with Dance Direct only to have received an arrogant response. I am awaiting my extra delivery charges to be refunded.”

Helpful Report

Posted 1 year ago

I am sorry your parcel did not arrive on time. Someone from the customer service team will be in touch with you in relation to the Delivery charges.

Posted 1 year ago

“I can not review the item i brought as i haven’t received it. It is still with Fred x and has been for two weeks and they have now informed me that they are unable to deliver the item and has been returned to shipper. Absolutely ridiculous.”

Helpful Report

Posted 1 year ago

I am sorry you have not received the item. It looks as though delivery was tried on 3 consecutive days but there was no-one to receive it. Someone from the Customer Service team will be in touch with you.

Posted 1 year ago

Dance Direct is rated 4.7 based on 7,890 reviews