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Dance Direct Reviews

4.7 Rating 6,687 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,687 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

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Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on exchange as too small , no response to emails”

Posted 3 weeks ago

The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. A member of the team has been in touch with you to sort the exchange.

Posted 3 weeks ago

“Paid for next business day delivery but they failed to deliver on time. On speaking about it at y child’s dance school it seems that this wasn’t a surprise. I have raised this with Dance Direct only to have received an arrogant response. I am awaiting my extra delivery charges to be refunded.”

Posted 3 weeks ago

I am sorry your parcel did not arrive on time. Someone from the customer service team will be in touch with you in relation to the Delivery charges.

Posted 3 weeks ago

“I can not review the item i brought as i haven’t received it. It is still with Fred x and has been for two weeks and they have now informed me that they are unable to deliver the item and has been returned to shipper. Absolutely ridiculous.”

Posted 4 weeks ago

I am sorry you have not received the item. It looks as though delivery was tried on 3 consecutive days but there was no-one to receive it. Someone from the Customer Service team will be in touch with you.

Posted 3 weeks ago

“Took absolutely ages to arrive, ended up being late despite being ordered 2 weeks in advance of the event”

Posted 1 month ago

I am sorry there was such a delay in receiving your order, I will pass this on to the transport team to see if they can discover why this happened and prevent it from happening again.

Posted 1 month ago

“Products ok but bought through cash back app and dance direct do not acknowledge emails From cashback company so you don't get your cashback. Been waiting months!”

Posted 2 months ago

Someone from the Customer Service department is looking into this for you.

Posted 1 month ago

“Paid for delivery the next day but the order arrived 3 days later”

Posted 2 months ago

I am sorry you did not receive the order the next day. It was despatched on the Friday but Fedex do not deliver on a Saturday unless a premium charge is paid. They delivered it on the next available working day which was the Monday.

Posted 2 months ago

“Shoes too small but very good quality”

Posted 2 months ago

“I am unhappy with the boots i ordered as thry were meant to be a large adults and they are tiny, not even a kids size”

Posted 3 months ago

Hi Tara, I am sorry you are unhappy with your purchase. One of our customer service team will be in touch with you to resolve the issue.

Posted 3 months ago

“Leotard clasp has broken in its 1st use. Have emailed regarding this and yet to receive a response!”

Posted 4 months ago

I am sorry you have problems with the leotard. I have checked with Customer Services and they have responded to you with regards to sending a replacement.

Posted 4 months ago

“Won’t order again terrible customer service”

Posted 4 months ago

I am sorry you are not happy with our service. If you would like to contact hello@dancedirect.com and outline your problem we will see what we can do to resolve it.

Posted 4 months ago

“The fact you can’t return tights if you get the wrong size is not a good thing as you have then just wasted money even if you go by the measurements they provide”

Posted 5 months ago

For reasons of hygiene you cannot return tights and underwear once they have been opened and tried on, unless they are faulty. We can only accept returned items which are in a saleable condition and once tights have been tried on we cannot resell them.

Posted 5 months ago

“Easy to order, reasonably quick delivery.”

Posted 6 months ago

Thank you for the good review. Can you check the rating you gave as the comments are really positive but there is only one star which usually implies a negative response.

Posted 6 months ago

“Hallo, es war mir bis heute nicht möglich, Schuhe, die in FALSCHER Größe geliefert wurden, zurückzuschicken. Die Rücksendung nach UK von Deutschland aus ist sehr teuer, man soll die Kosten selbst tragen. Ich habe den Rat bekommen, die Schuhe in Deutschland weiterzuverkaufen, wenn sie mir nicht passen! Das ist kein seriöses Geschäftsgebaren. Ilse Stiefel, Mannheim, Deutschland”

Posted 6 months ago

Es tut mir leid, dass Sie mit den Kosten für die Rücksendung von Artikeln aus der EU in das Vereinigte Königreich nicht zufrieden sind, aber leider haben wir keinen Einfluss auf die Zoll- und Abgabegebühren.

Posted 6 months ago

“Very unhappy with this company. Never recomand this company. I send back product and request my refund and i didn't have any refund because the product was damage. Is incredible hiw can be damaged.”

Posted 8 months ago

I am sorry you are not happy with us. The item in question was not returned to us in a re-saleable condition as the cellophane packaging around the CD had been removed and the box appeared to have been opened and was damaged.

Posted 8 months ago

“I ordered some UK size 10 mens Jazz shoes. They sent a women shoe. It said size 11 but that's Dance Direct sizings the actual size was UK 8 at best. I sent them back and they charge me for the postage. Won't be using Dance Direct again. I have pictures to show size 11 on shoes”

Posted 10 months ago

This issue arose in March and I can see you had correspondence with our Customer Service Team at the time. I am sorry that the jazz shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. The size you ordered was not a UK 11 as that shoe only goes up to a UK 10 and you were given a full refund for the shoes.

Posted 10 months ago

“Bought tap shoes. Part of sole on both shoes came away during class, first wear. I appreciate they were in the sale but this was within 5mins of first wear.”

Posted 10 months ago

I am sorry the tap shoes were faulty. Please take a photo of the shoes and send it to hello@ids.co.uk where the customer service team will help you resolve the issue.

Posted 10 months ago

“Order cancelled due to no stock ...no email or correspondence to inform me ! 😔”

Posted 11 months ago

Please can you contact hello@dancedirect.com who will be able to look into this for you as I cannot find a record of your order.

Posted 11 months ago

“ordered kit for my son, the sizes were too small, applied for return for exchange it has been a month and no one is getting back to me in regards to my order.”

Posted 1 year ago

I am really sorry but I can find no return parcel from you. Someone from the Customer Service team will contact you to resolve this matter.

Posted 1 year ago

“Order no. 004458042 Ordered a dress needed for a show. The dress arrived damaged, I notified Dance Direct and requested a refund seen as the dress replacement wouldn’t have arrived in time for when it was needed. Dance direct ignored my email and sent out a replacement, I then had the hassle of returning the dress which I did over a month ago - still no refund received. I have sent numerous emails which have been ignored! I keep getting told a refund takes 14 days to process! I won’t be using this company again”

Posted 1 year ago

I am sorry you are not happy. I have passed this to the CS team for a full investigation and someone will be in touch with you.

Posted 1 year ago

“Wrong item received, wrong shoe type, wrong size. Still waiting a refund”

Posted 1 year ago

I am sorry you received the wrong shoes. I can see the return was made after the 22nd March and as we state that returns will be processed within 14 days you should have your refund soon.

Posted 1 year ago

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Dance Direct is rated 4.7 based on 6,687 reviews