Dance Direct Reviews - Read 3,164 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,

Write Your review

Tell us how Dance Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dance Direct 5 star review on 4th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not happy bought a pair of tap shoes and never received them only when I phoned up about them to be told they could not find them or something and asked if I wanted to purchase anything else for the value of the shoes and I said no I want a refund and was not happy as they had no other shoes left in the size I wanted don’t think I will buy from them again big let down”

Posted 1 hour ago

We currently have three full warehouses in Newton Abbot, and we are ordering more than once a week from our key suppliers. Our in-stock position is over 90% overall and has been throughout the pandemic. We believe we continue to hold the largest stocks of any dancewear supplier in Europe. The vast majority of orders are being shipped immediately from stock, but we know there are products that you need which are not available and/or going onto back-order due to being impacted by our own suppliers during this time. Your order has been fully refunded and we hope that you will order from us again.

Posted 51 minutes ago

“Brilliant service. Great quality. This arrived within a couple of days and more importantly my daughter loves her new gear.”

Posted 2 hours ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers and it is nice to hear your daughter is also happy with her gear.

Posted 57 minutes ago

“Prompt delivery and good fit.”

Posted 2 hours ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 59 minutes ago

“Arrived quicker than expected”

Posted 16 hours ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 1 hour ago

“Low cost with everything needed in one place. Lots of choice and easy delivery and returns.”

Posted 18 hours ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 1 hour ago

“very easy to buy and return from, the only issue was sizing wasn’t always accurate but over all a very easy buying experience”

Posted 22 hours ago

Thank you for the good review. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but understand that there may be discrepancies. We value the feedback and are working tirelessly to improve the situation.

Posted 1 hour ago

“Delivery was prompt and I was kept informed with the process. Quality is excellent!”

Posted 23 hours ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 1 hour ago

“Attention!!1ère et dernière commande Taxes de douane hallucinante!!! Plus de 65€ de frais d’envois et taxes pour 90€ de commande 😡”

Posted 23 hours ago

Bonjour, nous sommes désolés que vous ne soyez pas satisfait(e) de votre commande. N'hésitez pas à nous contacter sur france@dancedirect.com si vous souhaitez en discuter davantage. Cordialement, Lisa

Posted 1 hour ago

“The jazz shoes were for my daughter which she has found very comfortable and a good fit.”

Posted 1 day ago

Thank you for the product review I will pass this on to the buying team. Your comments will be helpful to our other customers.

Posted 1 hour ago

“Would highly recommend. Quick delivery and item as advertised.”

Posted 1 day ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 1 hour ago

“A good website with fairly quick and easy delivery.”

Posted 1 day ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 1 hour ago

“Timely delivery of good quality leotard. Very pleased.”

Posted 1 day ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 1 hour ago

“The website was so easy to navigate, my item arrived promptly and was perfect! I will be shopping here in the future.”

Posted 3 days ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 days ago

“Being a male dancer in the past myself, and having dancing offspring, I ordered during Covid-19 time some new items to join my boys once in a while during their (compulsory) home-training with a fitting outfit, in order to win their hilarious bet I would do that in style. The discounted Plume, Wear Moi and Repetto stuff that I ordered was nicely priced for the quality, and it fits perfectly (at least on me), especially when compared to the legwear and leotards I used to wear more than 30 years ago. Unfortunately, for some items that I ordered it turned out that they were out-of-stock, but I got within a day kind mail from DanceDirect/IDS employees to sort that issue out. Since I live in EU, I ordered (up to end of June 2021) in batches having a value of less than EUR 22.00 so that the shipments were not hold back for time-taking customs clearance procedures and did not cause additional import handling charges. All shipments arrived in about 7 working days in good order with national post. The DanceDirect "My Account" seems to be separate per country, so it might be a bit difficult to manage the orders via distinct DanceDirect accounts when one orders via different websites (for instance the .com or .eu website). But the order confirmation and shipment mails are (even when having ordered without the account) sufficiently clear to my taste. So, thanks to DanceDirect I won a bet (but don't take another one on stamina though)...”

Posted 3 days ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here. I hope this is not the end of your dancing, even if it was just for a bet.

Posted 2 days ago

“Great quality fair price”

Posted 3 days ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 2 days ago

“Delivered sooner than expected.which was a bonus!”

Posted 4 days ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 2 days ago

“I ordered a pair of tap dance shoes for my daughter and they fit well. Also I received them earlier than the estimated date.”

Posted 4 days ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 2 days ago

“My order came super quick, and I loved all of my pieces!”

Posted 4 days ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 2 days ago

“Brilliant selection, quick service, great prices”

Posted 4 days ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 2 days ago

“I had placed an order for 3 costumes knowing I would need to Send 2 back. Unfortunately all 3 didn’t fit! (Guess I need to measure my daughter instead of guessing) so I went to the web site to see how to return. Wow so easy and free to return also just print out the returns label. Great service”

Posted 4 days ago

I am sorry that the costumes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size. Thank you for the great review about the returns process.

Posted 4 days ago

Dance Direct is rated 4.58 based on 3,164 reviews