Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,092 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't receive my parcel yet and was told I'd received it in 3-5 working days - I've ordered it on the 27th Nov (Strikes are not started yet)”

Helpful Report

Posted 3 years ago

I have passed this on to our Transport team. It was despatched on the 30th and the non delivery may be due to the Royal Mail Strikes but I will keep you informed.

Posted 3 years ago

“The service was excellent. Sadly I had to return it because the shoes didn't work out for me. Very sad because they were brilliant. Please can you have more shoes like them without tap on them. I want to buy from you again.”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I am sorry the shoes were not suitable.

Posted 3 years ago

“Hi. I’ve got an email about leaving a review of the purchase but I haven’t received it yet. Is it coming?”

Helpful Report

Posted 3 years ago

I have passed this to our despatch department and will let you know when I have a delivery date

Posted 3 years ago

“Haven’t received the order despite placing it on 26/11/22 absolutely disgusted with the service and will never use this dance wear site again.”

Helpful Report

Posted 3 years ago

I have passed this on to our Despatch team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 3 years ago

“I have not received any order yet”

Helpful Report

Posted 3 years ago

I have passed this on to our Despatch team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Thank you for the review. We are glad that you find our service excellent as we always do our best to give a high standard of service.

Posted 3 years ago

“Item as described. Communication good. Happy with my experience.”

Helpful Report

Posted 3 years ago

Thank you for the 5 stars we love to see these and are pleased that we have served you well.

Posted 3 years ago

“I was very impressed with the customer service. I had mistakenly entered my old postcode, which delayed my delivery. However, the data manager, Jan, ensured this was rectified, and I have now received the order and the Leotard is beautiful. My daughter loves it. Thank you, Jan.”

Helpful Report

Posted 3 years ago

This was delayed as the incorrect postcode was used on the delivery address. I have emailed you with further details.

Posted 3 years ago

“Delivery is taking too long”

Helpful Report

Posted 3 years ago

We are sorry that the parcel is taking so long to arrive. We dispatched it within 72 hours of receipt, but due to Royal Mail strikes which are out of our control, have caused the delivery of your parcel to be delayed. I have just tracked your parcel and Royal Mail states that the parcel is now in transit to your local delivery office.

Posted 3 years ago

“Just a note to say that everything I have ordered during past few months has been top quality and I have it all comfortable. Ordering is very easy as is returning items. Thank you”

Helpful Report

Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“beautiful well made products ! very efficient service . telling all friends about this company at the royal ballet school !”

Helpful Report

Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments. I'm sorry your order has not yet arrived due to the Royal Mail strikes. I have just looked at the tracking of your parcel and it should be with you within the next few days. If you haven't received your parcel by the 7th of December. Please call us on 0800 844 044.

Posted 3 years ago

“easy-to-use website, good prices and quick delivery. thankyou”

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly.

Posted 3 years ago

“Ordering was quick and easy. Delivery was prompt and the skirt is exactly as expected. Will definitely use them again.”

Helpful Report

Posted 3 years ago

Thank you for the 5 stars, it makes our day when we hear positive comments.

Posted 3 years ago

“Quick delivery .good quality”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the quality of you purchase.

Posted 3 years ago

“Delivered quickly and outfit is super comfy and pretty”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 3 years ago

“I can't review the items I purchased as I haven't got them yet as they are held up in Royal Mail having been dispatched 5 days ago.”

Helpful Report

Posted 3 years ago

Sorry to hear that your order has not yet arrived with you. We dispatched it within 72 hours of receipt, but Royal Mail strikes have caused the delivery of your parcel to be delayed. You can track your parcel on the Royal Mail website.

Posted 3 years ago

“Swift delivery of a new unitard for my son. He reports that it’s the most comfortable one he’s had yet! Thank you.”

Dance Direct 5 star review on 30th November 2022

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that your son is happy with the quality of his new unitard. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 years ago

“Brilliant product and arrived in a decent amount of time thank you, they are helping drama school so much ❤️”

Helpful Report

Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly. It is great to hear that your purchase is helping you with your professional training.

Posted 3 years ago

“Amazing costumes amazing coustumer service”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and your purchas. It makes our day when we hear positive comments.

Posted 3 years ago

“Very thin, not suitable for a child that needs to wear a bra”

Helpful Report

Posted 3 years ago

We are sorry that you did not like the leotard. Nylon Lycra is not a thick fabric and as this style is not lined it does tend to be see through. Please feel free to return it for a full refund.

Posted 3 years ago

Dance Direct is rated 4.7 based on 8,092 reviews