Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,041 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,041 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the quality of dance wear received across my last few orders. It always comes true to size, delivered quickly and hardwearing, perfect for a twirling whirling 5 year old Ballerina-in-the-making.”

Dance Direct 5 star review on 7th November 2022

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. What a lovely picture of your little ballerina. Thank you

Posted 3 years ago

“Let down by delivery. Paid extra for next day and arrived after two, emailed company and received no response.”

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Posted 3 years ago

Thank you for the review. I am sorry that the delivery was not as quick as you expected. We despatched the goods on the same day as you ordered them. It appears that there was a problem with our courier which we will follow up on. Unfortunately the email you sent did not come through to us.

Posted 3 years ago

We have since heard from the courier and they have accepted responsibility and refunded the delivery charge. This we have now refunded to you.

Posted 3 years ago

“Excellent service, speedy deliver thank you”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 years ago

“I was disappointed that the next working day FedEx delivery was not made on time, despite paying extra for this. The shoes are much too small and I am returning them.”

Helpful Report

Posted 3 years ago

Unfortunately your order was placed after 8pm on the Friday night so was not processed until the Monday morning as we do not work weekends. I am sorry the shoes were too small.

Posted 3 years ago

“Very well made shoes good sizing look good”

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Posted 3 years ago

Thank you for your review. It is good to know you liked the shoes.

Posted 3 years ago

“Very pleased with purchase. Shoes fit perfectly. Exactly what I wanted and needed. 5 ATARS ALL ROUND ⭐⭐⭐⭐⭐”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“Love the leotard I ordered and the delivery was fairly quick!”

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Posted 3 years ago

Thank you for your review. It is good to know you liked the leotard and the speed of delivery.

Posted 3 years ago

“Great stuff, amazing prices, fast delivery, excellent customer service! Absolutely recommend for everyone;)”

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Posted 3 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 3 years ago

“the website was easy to use with clear instructions, the ballet outfit and shoes arrived quickly also”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them.

Posted 3 years ago

“Lovely ballet wear! High quality however the only thing I would say if the sizing for the shoes comes up a little small so i would suggest sizing up ☺️ But over all really pleased!”

Helpful Report

Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. As far as the shoes are concerned the manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit.

Posted 3 years ago

“Great tights..my daughter gets through a lot! They are great value, fixing and quality. Thank you.”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your tights. We always try to give the best value for money and pride ourselves on our product selection.

Posted 3 years ago

“Very fast delivery, easy and accessible website and very good quality material!! Love it!”

Dance Direct 5 star review on 2nd November 2022

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the website and the speed of delivery. Thank you for the lovely photo which shows off the leotard very well.

Posted 3 years ago

“Terrible customer service. Paid for next day delivery, took 5 days to arrive and then they wouldn’t refund my postage. Awful, avoid”

Helpful Report

Posted 3 years ago

Thank you for the review. I am sorry that the delivery was not as quick as you expected. When you pay for FedEx 24 hour upgrade option, orders are despatched within 72 hours of the order being placed and then delivery is within 24 hours of the despatch date, unless this happens to be a weekend. We cannot guarantee a next day delivery and am sorry if this is what you were expecting.

Posted 3 years ago

“Lovely leotard, fits perfectly, looks fab, love the design.”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the leotard. We always try to give the best value for money and pride ourselves on our product selection. What a great photo.

Posted 3 years ago

“Great products 👍”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we see these.

Posted 3 years ago

“Good quality for a good price, love my new modern costume dress!”

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Posted 3 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money.

Posted 3 years ago

“Speedy delivery and perfect item!”

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Posted 3 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 3 years ago

“Happy to help with refunds, and provided perfect dancewear for me.”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for the 5 stars it makes our day when we see these.

Posted 3 years ago

“Good service and quick delivery. Processing of a return was prompt also. Many thanks!”

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Posted 3 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 3 years ago

Dance Direct is rated 4.7 based on 8,041 reviews