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Dance Direct Reviews

4.7 Rating 6,736 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,736 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 11th May 2024

Dance Direct 5 star review on 10th May 2024

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Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not order from this company ever again. Ordered tap shoes on 23 sept arrived quickly. However they were clearly not an adult size. They looked like a pair of child’s shoes. I Returned them immediately. I have made numerous calls all telling me how busy they are and sent 2 copies of postage and still not have not received My refund. It is now the 16th Oct???? Where is my money ? You advertised adult shoes when they obviously are not?”

Posted 5 years ago

Dear Mrs J, thank you for your review. Please accept our sincere apologies that you have had to wait for your refund for so long. I can see that your refund should have been processed to you at the beginning of the week and this should hopefully be with you shortly if not already. Sorry for the inconvenience caused.

Posted 5 years ago

“The website was misleading and I interpreted the size chart as UK sizes. In fact, the product delivered was US size. I bought the product in the UK. I won't use this company again.”

Posted 5 years ago

Dear Reiko, thank you for your review. Please accept our apologies that the sizing chart on our website is confusing and that the wrong size has been sent to you, please would you be able to send us a picture of the shoes which you have received to help@firstposition.com and we will be able to look into this for you. Sorry for the inconvenience caused.

Posted 5 years ago

“1 star for delivery. The issue I have with Dance Direct concerns the difficulty I have experienced in getting a refund. I noticed immediately that the shoes were too small for me and phoned Dance Direct to ask what to do regarding a return. I noticed that on the website that a full refund was promised if the item was returned in 14 days. I also noticed that Dance Direct recommended using Royal Mail Signed For delivery - however, since this would have exceeded the cost of my shoes, I phoned Dance Direct to discuss this. I was advised to return the items immediately ensuring that I quoted a returns number. At no point was I told I would have to use Special Delivery. I returned the items by first class post quoting the returns number. One month later when I have received no refund, I contacted Dance Direct and was told that a refund would be arriving shortly following a refund email. The refund email never arrived and neither has my refund. When I emailed most recently, I was told that Dance Direct would not take any responsibility for missing items. If I had known that I would not receive a refund, I would not have wasted the money on returning the items. If Dance Direct require returned items to be sent back by Special Delivery, they should state it (both on the website and on the phone). Of course, for lower costing items, this amounts to a "no refund" policy as the postage costs wold exceed the item costs. It is now approaching 2 months since I returned the items and I don't anticipate receiving a refund - though Dance Direct have neither confirmed or denied that they will send it. I am being left hanging in limbo - poor customer service. Just would like other potential customers to be aware of the way I have been treated when choosing where to buy their ballet shoes. I am not impressed.”

Posted 5 years ago

“Ordered one biketard which the website showed as in stock, in plenty of time for my daughters birthday. Estimated delivery was 5 days before the birthday. It didn't arrive. On phoning they confirmed it had not been despatched and they would call back once queried with the warehouse. No call back. I phoned again the next day to be told stock had now come in but their warehouse was very busy with back to school orders. However, it should be despatched by the following day. Three days later I phone again only to be told they could see it still hadn't been despatched but couldn't give a reason. At this point I told them to cancel the order. I am now awaiting an email confirmation of the refund but having read another review, I might have a fight on my hands here too. I would never use them again.”

Posted 5 years ago

“ordered from ladies section only to be sent a toddlers. Rang and was told that is what was ordered when it wasn't. Charged £3.95 for standard delivery and it took 10 days to arrive. I now have to pay to return this one and another £3.95 to get a replacement. How they can charge that much for standard delivery I have no idea when it was one leotard. In total I will have spent £10 on postage for one small leotard.”

Posted 5 years ago

“Incorrect size sent”

Posted 5 years ago

Thank you for your review Anna. We have contacted you directly to try and resolve the problem for you. Kind regards, first position

Posted 5 years ago

“I ordered a bra with clear back & is absolutely no good. I haven’t tried it on as it looked too small in the wrapping & aparantly can’t return due to hygiene reasons. The sizing must be very small. I will just have to bin the item as it is no good to me. You can return items anywhere else, for example: I just returned two cami tops to other sellers & they received them back as they were too small. I won’t be ordering again from this company. Disappointed buyer!”

Posted 6 years ago

Thank you for your review Susan. We have contacted you directly to try and resolve the problem for you. Kind regards, first position

Posted 6 years ago

“I purchased some ballet tights for my 11 year old daughter and they were ripped when she put them on, not ideal”

Posted 6 years ago

Thank you for your review Lesley. We have tried to contact you to resolve the problem. Kind regards, First Position

Posted 6 years ago

“It hasn't come yet. I ordered next day delivery and it's now a week later”

Posted 6 years ago

Hi Emily, I can see that your order was despatched on 20th October and that FedEx have attempted delivery twice, unsuccessfully. If you contact FedEx with your tracking number, they should be able to arrange a suitable delivery day with you. Please contact our customer services team on 033 0333 0222 or help@firstposition.com if you require further assistance though. Kind regards Dana

Posted 6 years ago

“Ordered ballet shoe size 9 got a size 6 😩”

Posted 6 years ago

Hi Shannen, I'm very sorry to hear that you received the incorrect item. Please contact our customer services team on 033 0333 0222 and they will do their best to resolve this for you. Kind regards Dana

Posted 6 years ago

“The first time I purchased tap shoes from First Position I was really pleased with the quality. I recently ordered my daughter the next size up and I was disappointed to find the metal taps were all scratched, and I'm not talking just a little bit. It looked like they had been worn outside because the scratches were that bad! We didn't have time to send them back because she had a competition that weekend but I'm sad to say I don't think I will be ordering from here again.”

Posted 6 years ago

Hi Nicole, I am very sorry to hear that you received what appear to be previously worn shoes, these must have somehow slipped through our returns process. If you would like to get in touch with our customer services team, they will do their upmost to provide a resolution for you. Kind regards. Dana

Posted 6 years ago

“The sizing guides are no where near the actual sizing of the clothing. Would not buy from here again.”

Posted 6 years ago

Thank you for your review. We take all feedback on board and this will be fed back to the appropriate people. We offer a free returns policy within 28 days. Please accept our apologies for any inconvenience caused. I hope this wont affect you ordering with us in the future. Kind regards, First Position

Posted 6 years ago

“The tap shoes I ordered have no proper taps on them ... when I phoned To see what size of taps I needed to order .. i didn't get an answer”

Posted 7 years ago

“I placed an order and was not kept informed that there would be a delay. On the website you are told that if you order before 3pm - goods will be shipped on the same day and that a shipping email would be sent when the goods have been dispatched. After not hearing anything for 4 days I contacted First Position and spoke to a representative who was very helpful but was unable to completely assist with my query. After contacting First Position again, a week later, I was informed that my goods were sent from another company which was the reason for the delay. I mentioned that I had I been kept informed of this when placing the order I would have been able to make the choice of whether the delay would suit. Further to this - I received the goods the next day - without any further explanation. There was no follow up from the representatives - I never received a call back to inform me of the problems with my order - I had to call for an update. I will not be using this company again.”

Posted 7 years ago

“Sizing not accurate very small and my daughter is very small for her age too- and wanted to replace item quickly so they suggested reordering but then would have to pay P&P again so have had to request exchange”

Posted 7 years ago

“Received the wrong colour.”

Posted 7 years ago

“I have not received this item - it was shipped Friday 16th and has not arrived. Please investigate immediately!”

Posted 7 years ago

“paid for next day delivery they didn't turn up on time so my daughter had to go onto rehearsals with out them . tights ordered ripped within a day not at all happy with purchase.”

Posted 7 years ago

“Absolute disaster your customer services cut me off 3 times returns label would not download never again”

Posted 7 years ago

“Wrong size shoes arrived Told tgey hadnt received them back Then told they had but no longer have any size 5 Said I would receive an email confirming I had been refunded but as yet still waiting....”

Posted 7 years ago

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Dance Direct is rated 4.7 based on 6,736 reviews