I placed an order and was not kept informed that there would be a delay. On the website you are told that if you order before 3pm - goods will be shipped on the same day and that a shipping email would be sent when the goods have been dispatched. After not hearing anything for 4 days I contacted First Position and spoke to a representative who was very helpful but was unable to completely assist with my query. After contacting First Position again, a week later, I was informed that my goods were sent from another company which was the reason for the delay. I mentioned that I had I been kept informed of this when placing the order I would have been able to make the choice of whether the delay would suit. Further to this - I received the goods the next day - without any further explanation. There was no follow up from the representatives - I never received a call back to inform me of the problems with my order - I had to call for an update. I will not be using this company again.