Ordered one biketard which the website showed as in stock, in plenty of time for my daughters birthday. Estimated delivery was 5 days before the birthday. It didn't arrive. On phoning they confirmed it had not been despatched and they would call back once queried with the warehouse. No call back. I phoned again the next day to be told stock had now come in but their warehouse was very busy with back to school orders. However, it should be despatched by the following day. Three days later I phone again only to be told they could see it still hadn't been despatched but couldn't give a reason. At this point I told them to cancel the order. I am now awaiting an email confirmation of the refund but having read another review, I might have a fight on my hands here too. I would never use them again.