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Dance Direct Reviews

4.7 Rating 7,785 Reviews
93 %
of reviewers recommend Dance Direct
4.7
Based on 7,785 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Dance Direct Reviews

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Products ok but bought through cash back app and dance direct do not acknowledge emails From cashback company so you don't get your cashback. Been waiting months!
Helpful Report
Posted 1 year ago
Someone from the Customer Service department is looking into this for you.
Posted 1 year ago
Paid for delivery the next day but the order arrived 3 days later
Helpful Report
Posted 1 year ago
I am sorry you did not receive the order the next day. It was despatched on the Friday but Fedex do not deliver on a Saturday unless a premium charge is paid. They delivered it on the next available working day which was the Monday.
Posted 1 year ago
Shoes too small but very good quality
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Posted 1 year ago
I am unhappy with the boots i ordered as thry were meant to be a large adults and they are tiny, not even a kids size
Helpful Report
Posted 1 year ago
Hi Tara, I am sorry you are unhappy with your purchase. One of our customer service team will be in touch with you to resolve the issue.
Posted 1 year ago
Leotard clasp has broken in its 1st use. Have emailed regarding this and yet to receive a response!
Helpful Report
Posted 1 year ago
I am sorry you have problems with the leotard. I have checked with Customer Services and they have responded to you with regards to sending a replacement.
Posted 1 year ago
Won’t order again terrible customer service
Helpful Report
Posted 1 year ago
I am sorry you are not happy with our service. If you would like to contact hello@dancedirect.com and outline your problem we will see what we can do to resolve it.
Posted 1 year ago
The fact you can’t return tights if you get the wrong size is not a good thing as you have then just wasted money even if you go by the measurements they provide
Helpful Report
Posted 1 year ago
For reasons of hygiene you cannot return tights and underwear once they have been opened and tried on, unless they are faulty. We can only accept returned items which are in a saleable condition and once tights have been tried on we cannot resell them.
Posted 1 year ago
Easy to order, reasonably quick delivery.
Helpful Report
Posted 1 year ago
Thank you for the good review. Can you check the rating you gave as the comments are really positive but there is only one star which usually implies a negative response.
Posted 1 year ago
Hallo, es war mir bis heute nicht möglich, Schuhe, die in FALSCHER Größe geliefert wurden, zurückzuschicken. Die Rücksendung nach UK von Deutschland aus ist sehr teuer, man soll die Kosten selbst tragen. Ich habe den Rat bekommen, die Schuhe in Deutschland weiterzuverkaufen, wenn sie mir nicht passen! Das ist kein seriöses Geschäftsgebaren. Ilse Stiefel, Mannheim, Deutschland
Helpful Report
Posted 1 year ago
Es tut mir leid, dass Sie mit den Kosten für die Rücksendung von Artikeln aus der EU in das Vereinigte Königreich nicht zufrieden sind, aber leider haben wir keinen Einfluss auf die Zoll- und Abgabegebühren.
Posted 1 year ago
Very unhappy with this company. Never recomand this company. I send back product and request my refund and i didn't have any refund because the product was damage. Is incredible hiw can be damaged.
Helpful Report
Posted 1 year ago
I am sorry you are not happy with us. The item in question was not returned to us in a re-saleable condition as the cellophane packaging around the CD had been removed and the box appeared to have been opened and was damaged.
Posted 1 year ago
I ordered some UK size 10 mens Jazz shoes. They sent a women shoe. It said size 11 but that's Dance Direct sizings the actual size was UK 8 at best. I sent them back and they charge me for the postage. Won't be using Dance Direct again. I have pictures to show size 11 on shoes
Helpful Report
Posted 2 years ago
This issue arose in March and I can see you had correspondence with our Customer Service Team at the time. I am sorry that the jazz shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. The size you ordered was not a UK 11 as that shoe only goes up to a UK 10 and you were given a full refund for the shoes.
Posted 2 years ago
Bought tap shoes. Part of sole on both shoes came away during class, first wear. I appreciate they were in the sale but this was within 5mins of first wear.
Helpful Report
Posted 2 years ago
I am sorry the tap shoes were faulty. Please take a photo of the shoes and send it to hello@ids.co.uk where the customer service team will help you resolve the issue.
Posted 2 years ago
Order cancelled due to no stock ...no email or correspondence to inform me ! 😔
Helpful Report
Posted 2 years ago
Please can you contact hello@dancedirect.com who will be able to look into this for you as I cannot find a record of your order.
Posted 2 years ago
ordered kit for my son, the sizes were too small, applied for return for exchange it has been a month and no one is getting back to me in regards to my order.
Helpful Report
Posted 2 years ago
I am really sorry but I can find no return parcel from you. Someone from the Customer Service team will contact you to resolve this matter.
Posted 2 years ago
Order no. 004458042 Ordered a dress needed for a show. The dress arrived damaged, I notified Dance Direct and requested a refund seen as the dress replacement wouldn’t have arrived in time for when it was needed. Dance direct ignored my email and sent out a replacement, I then had the hassle of returning the dress which I did over a month ago - still no refund received. I have sent numerous emails which have been ignored! I keep getting told a refund takes 14 days to process! I won’t be using this company again
Helpful Report
Posted 2 years ago
I am sorry you are not happy. I have passed this to the CS team for a full investigation and someone will be in touch with you.
Posted 2 years ago
Wrong item received, wrong shoe type, wrong size. Still waiting a refund
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Posted 2 years ago
I am sorry you received the wrong shoes. I can see the return was made after the 22nd March and as we state that returns will be processed within 14 days you should have your refund soon.
Posted 2 years ago
Very bad service, ordered a pair of jazz dance shoes and paid for next day delivery. 1 week later no shoes, emailed them because there is no telephone number. They dispatched the shoes on the Monday, 1 week after the first order, again next day delivery, did not arrive until the Wednesday
Helpful Report
Posted 2 years ago
All I can do is apologise that you have not received the standard of service we pride ourselves on. I understand that the customer service representative that you were corresponding with has arranged for your postage costs to be refunded.
Posted 2 years ago
Customer service is very slow and very bad
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Posted 2 years ago
I am sorry you feel that our service was slow. You ordered on the 8th and the parcel was delivered on the 13th. There was a weekend between ordering and delivery and Royal Mail 48 hour service do not deliver over weekends.
Posted 2 years ago
I placed an order 4th March and I am still waiting for my delivery.
Helpful Report
Posted 2 years ago
According to the Royal Mail Tracking service this item was delivered. I will get a customer Service representative to look into this and get back to you.
Posted 2 years ago
I ordered a mystery bag clothing size S, which should come with 5 items. One of the items was related to feet size, which is completely unrelated to clothing size so it was way too small. I contacted Dance Direct customer support and spoke to Jennifer and she refused to send out another item in clothing size S. Would not recommend shopping here if you expect a company/shopping experience with reasonable customer support.
Helpful Report
Posted 2 years ago
I am sorry you were not happy with the Mystery Bag. The contents are randomly selected and, as stated, "may include a selection of leotards, tights, dancewear essentials and other dancewear in the size you select." It is not limited to clothing. The value of the contents far exceeds the cost of the bag and I hope you can find someone who can make use of "the item related to foot size" and that the rest of the bag was satisfactory.
Posted 2 years ago
Dance Direct is rated 4.7 based on 7,785 reviews