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Dance Direct Reviews

4.7 Rating 6,704 Reviews

93 %

of reviewers recommend Dance Direct

Company Reviews

Product Reviews

4.7

Based on 6,704 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 25th April 2024

Dance Direct 5 star review on 19th April 2024

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Dance Direct 5 star review on 8th April 2024

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service, ordered a pair of jazz dance shoes and paid for next day delivery. 1 week later no shoes, emailed them because there is no telephone number. They dispatched the shoes on the Monday, 1 week after the first order, again next day delivery, did not arrive until the Wednesday”

Posted 1 year ago

All I can do is apologise that you have not received the standard of service we pride ourselves on. I understand that the customer service representative that you were corresponding with has arranged for your postage costs to be refunded.

Posted 1 year ago

“Customer service is very slow and very bad”

Posted 1 year ago

I am sorry you feel that our service was slow. You ordered on the 8th and the parcel was delivered on the 13th. There was a weekend between ordering and delivery and Royal Mail 48 hour service do not deliver over weekends.

Posted 1 year ago

“I placed an order 4th March and I am still waiting for my delivery.”

Posted 1 year ago

According to the Royal Mail Tracking service this item was delivered. I will get a customer Service representative to look into this and get back to you.

Posted 1 year ago

“I ordered a mystery bag clothing size S, which should come with 5 items. One of the items was related to feet size, which is completely unrelated to clothing size so it was way too small. I contacted Dance Direct customer support and spoke to Jennifer and she refused to send out another item in clothing size S. Would not recommend shopping here if you expect a company/shopping experience with reasonable customer support.”

Posted 1 year ago

I am sorry you were not happy with the Mystery Bag. The contents are randomly selected and, as stated, "may include a selection of leotards, tights, dancewear essentials and other dancewear in the size you select." It is not limited to clothing. The value of the contents far exceeds the cost of the bag and I hope you can find someone who can make use of "the item related to foot size" and that the rest of the bag was satisfactory.

Posted 1 year ago

“It was an unhappy shopping experience. Appointed forwarder misled the packing instruction. Less flexibility from Dance Direct to handle the refund process. Probably, I lose the right of refund due to the packing issue but it is sure an disappointed service and not recommended if my friend asked my experience.”

Posted 1 year ago

Unfortunately the garments were returned to us in an unsaleable condition which is why we could not issue a refund. I can see there has been correspondence between our Returns Team and yourself. Please contact them if you want to pursue this matter.

Posted 1 year ago

“I received my daughters ballet green dress see picture below! I can’t send it back as I’d already got rid of the packaging when it arrived and she didn’t try it on infill her class 5 days later.”

Posted 1 year ago

Please go to www.dancedirect.com/tutu-care-guide which will help you with getting the skirt down

Posted 1 year ago

“Paid extra for next day delivery but they were not posted until the following day and I only ordered from here as my little one needed them for Dance class . Sent messages by email and on Facebook and no one has bothered to reply . Will not order again .”

Posted 1 year ago

I am sorry the parcel did not arrive when you wanted it. I have passed on your comments to the Customer Service Team and someone will be in touch with you.

Posted 1 year ago

“Item was ordered for next day delivery and it hasn’t arrived over a week later. Customer services can’t seem to be able to help and are just saying that they are trying to get hold of FedEx.”

Posted 1 year ago

I have just looked at the tracking of your parcel on FedEx and it does appear to be lost. We do apologize and we are sending a replacement.

Posted 1 year ago

“Did not receive items”

Posted 1 year ago

We are very sorry there has been an issue with the delivery of your order. We have now dispatched a replacement for the missing items, and we have set up an investigation as to why the original parcel did not arrive.

Posted 1 year ago

“Site anormal une fois la commande est passée aucune communication possible, fais de livraison chère à la réception de l'article qui ne correspond pas du tout surtout la taille dommage, il fallait payer 15 euros en plus frais de douane alors que sur le site c'est marqué 0 frais. Une grosse arnaque 👎👎👎👎”

Posted 1 year ago

I apologise for the surprise you had when your item arrived at your local customs. Unfortunately, the taxes and customs fees are out of our control. It does state in our terms and conditions on our website that these fees are applicable. On 13/12/22 we introduced a new service called IOSS, which means that all taxes are payable at our checkout. One of our customer service team members will give you a call to discuss this.

Posted 1 year ago

“I bought a tutu from Spain. On the page it marked that in purchases below €150 there were no customs fees. It has come to me from customs that if I do not pay €50 for customs fees, they will not deliver the order. I sent you an email, you wrote to each other on twitter and no one has responded. Very bad customer service. If you buy from Spain, be careful because they will charge you tariffs.”

Posted 1 year ago

I have passed this on to the Customer Service Team and someone will be in touch with you.

Posted 1 year ago

“This order has not yet been received.”

Posted 1 year ago

“My item never arrived, I ordered it 10 days ago & I needed it for my daughter's RAD exam tomorrow”

Posted 1 year ago

I am sorry you have not received your parcel. We despatched it on the 5th December but due to Industrial Action by Post Office workers outside of our control it was delayed.

Posted 1 year ago

“I haven’t received my items and I’ve just been told to review my purchase?”

Posted 1 year ago

I am sorry you have not received your parcel. I have checked the tracking and this is what it says.:- Tracking history Tuesday 06 December 2022 12:46 Item Received Bristol MC Thursday 01 December 2022 18:14 Sender despatching item As you can see we despatched your goods on the 1st but the Strike Action has disrupted all deliveries. Hopefully it will be with you soon.

Posted 1 year ago

“Still awaiting my order placed 2 weeks ago!”

Posted 1 year ago

I have passed this on to our Transport team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 1 year ago

“I HAVEN'T RECEIVED MY PURCHASE YET. STILL WAITING.”

Posted 1 year ago

I have passed this on to our Transport team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 1 year ago

“I didn't receive my parcel yet and was told I'd received it in 3-5 working days - I've ordered it on the 27th Nov (Strikes are not started yet)”

Posted 1 year ago

I have passed this on to our Transport team. It was despatched on the 30th and the non delivery may be due to the Royal Mail Strikes but I will keep you informed.

Posted 1 year ago

“Haven’t received the order despite placing it on 26/11/22 absolutely disgusted with the service and will never use this dance wear site again.”

Posted 1 year ago

I have passed this on to our Despatch team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 1 year ago

“I have not received any order yet”

Posted 1 year ago

I have passed this on to our Despatch team. It may be due to the Royal Mail Strikes but I will keep you informed.

Posted 1 year ago

“Item not received - please advise”

Posted 1 year ago

Royal Mail tracking shows this was delivered on the 28th. If you have not received it please contact hello@dancedirect.com who will help you.

Posted 1 year ago

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Dance Direct is rated 4.7 based on 6,704 reviews