1 star for delivery. The issue I have with Dance Direct concerns the difficulty I have experienced in getting a refund. I noticed immediately that the shoes were too small for me and phoned Dance Direct to ask what to do regarding a return. I noticed that on the website that a full refund was promised if the item was returned in 14 days. I also noticed that Dance Direct recommended using Royal Mail Signed For delivery - however, since this would have exceeded the cost of my shoes, I phoned Dance Direct to discuss this. I was advised to return the items immediately ensuring that I quoted a returns number. At no point was I told I would have to use Special Delivery. I returned the items by first class post quoting the returns number. One month later when I have received no refund, I contacted Dance Direct and was told that a refund would be arriving shortly following a refund email. The refund email never arrived and neither has my refund. When I emailed most recently, I was told that Dance Direct would not take any responsibility for missing items. If I had known that I would not receive a refund, I would not have wasted the money on returning the items. If Dance Direct require returned items to be sent back by Special Delivery, they should state it (both on the website and on the phone). Of course, for lower costing items, this amounts to a "no refund" policy as the postage costs wold exceed the item costs. It is now approaching 2 months since I returned the items and I don't anticipate receiving a refund - though Dance Direct have neither confirmed or denied that they will send it. I am being left hanging in limbo - poor customer service. Just would like other potential customers to be aware of the way I have been treated when choosing where to buy their ballet shoes. I am not impressed.