Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,091 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

Visit Website

Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting to receive my order. It was sent without my house number and so couldn’t be delivered. I have been waiting 18 days since ordering & have had no information from you despite me emailing asking where my order is.”

Helpful Report

Posted 5 years ago

Dear Wendy The situation has been sorted out with the Customer Service team and your parcel will be redirected back to you when Royal Mail return it to us. Your back orders will be sent out to the correct address when the goods are back in stock.

Posted 5 years ago

“I ordered two black masks 2 weeks ago, and received one over a week later. Not only that but the invoice was totally wrong stating I had only bought one, not two. I had to contact them myself to get this rectified, no response for 6 days. I had to re contact them again, to be told they are now out of stock (so they were clearly out of stock when ordered else why would they only send one mask) and to wait until the back order which is due beginning of October. Not acceptable, companies are quick to take peoples money for goods yet do not deliver them (literally!!!). I wouldn’t recommend this site again and I will avoid in the future. They should be firstly reimbursing my postage at the very least, but sending me the second mask free as a good Will gesture and refunding me the cost! But they have offered me nothing just a fake apology which doesn’t mean anything.”

Helpful Report

Posted 5 years ago

Dear Chelsea I am sorry that you have had to wait for the second mask to come back in to stock. The original invoice only showed the item that was sent. The masks have now come back in to stock and it is being sent out today with Royal Mail 24hr service. The tracking number is VB186151674GB. As a gesture of goodwill we are going to refund your delivery charge and send you a 10% off code for your next order. Due to the current situation there are fewer customer service advisors in the office and therefore some queries are taking longer to respond to. Please be reassured that we are doing our best to help everyone.

Posted 5 years ago

“Had to return shoes as not what I expected and that’s where all the trouble began. Woeful customer service and long time to refund, even by COVID standards. Avoid. Much better shops out there”

Helpful Report

Posted 5 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. We are still a few weeks outside of our usual 14 day returns processing time and due to this it took longer than usual to process your refund. Apologies for the inconvenience caused.

Posted 5 years ago

“Never received order acknowledgement when place an order. When ordered it said order would be despatched within 3 days, was no notification after 3 days, had to chase it to see where my order was, Patricia apologised for a delay and said it would be despatched on 24hours delivery, however it was not, order was sent on standard 48 hours service. When received, order was sent a size smaller than i ordered, ordered small adult - received extra small adult! Order was returned! Very poor all around!”

Helpful Report

Posted 5 years ago

Thank you for your review. I am sorry to hear that you have encountered a delay with your order and also that you received an incorrect item. We are still operating with limited staff to comply with social distancing and we are shipping orders as quickly as possible and we are sorry that your order was delayed. Once we receive your order back we will of course process a full refund and please accept our apologies once again.

Posted 5 years ago

“Bought a pair of tap shoes in June and have not worn them due to lock down and first class back today now they don't fit didn't expect to be told " no refunds or returns" waste of money Avoid”

Helpful Report

Posted 5 years ago

We offer a 28 day no quibble returns policy to allow customers time to try on their goods when they have been delivered and return them with a free Royal Mail returns label if they don't fit. The goods are then refunded.

Posted 5 years ago

“I have not received the order”

Helpful Report

Posted 5 years ago

Thank you for your review. Your order was shipped on 10th September with European Air Mail which is an untracked service and can take up to 10 working days to arrive in Ireland.

Posted 5 years ago

“Exchange was poorly handled. Lack of communication and eventually arrived too late so had to return.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and due to this we are still a few weeks outside of our usual 14 day returns processing time but we are working as quickly as we possibly can.

Posted 5 years ago

“Beware, they claim they are short staffed. Returns take 2 to 3 weeks! totally unacceptable.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are shipping orders as quickly as possible, but there is a notice on the website to advise of the delay. We are still a few weeks outside of our usual 14 day returns processing time but we are working as quickly as we possibly can.

Posted 5 years ago

“Not happy customer. Waited for more than a week for a parcel of two items. Decided to chase, then received 1 of the items after 10 days in total. Then chased again for the second item (now 14 days after ordering) and told that this item is out of stock. How come they didn't know the item was out of stock earlier? Terrible, now waiting for a refund, wonder how long it will take 😕”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry that there was an issue with one of the items and I can see that a member of the customer service team has already been in touch to advise you of this and contacted you to find out if you wanted an alternative. I understand that you would like a refund instead which I have now requested, please allow 5 to 10 working days for this to show in your account.

Posted 5 years ago

“still waiting for my order #000120969. terrible no response, tracking not working. i need the items for the classes!!!!!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. I can see that your order has now been dispatched and is due for delivery tomorrow. I have sent you the tracking information in response to your message on Facebook.

Posted 5 years ago

“Had to chase delivery as it was late and as a result my daughter couldn’t take her classes without the shoes ordered. I have been promised a refund of delivery charges but haven’t seen anything yet. Not impressed.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are shipping orders as quickly as possible, but there is a notice on the website to advise of the delay. I can see that a refund of the delivery charge has already been requested and please allow 5 to 10 working days for this to show in your account.

Posted 5 years ago

“Slow email responses, slow dispatch compare to what it says on the website”

Helpful Report

Posted 5 years ago

Thank you for your review. Due to the current call and e-mail volumes it can take longer than usual to get back to our customers and we are sorry about the delay with your order. I can see that it was shipped in 2 separate parcels that should have both arrived last week. Apologies for the inconvenience and the delay.

Posted 5 years ago

“Had to wait a long time for parcel to arrive and now waiting for a refund on an item I sent back as too small. No response to emails sent by myself and husband to date. Real shame as would have used again in the future for my sons dancewear.”

Helpful Report

Posted 5 years ago

“Took over a week for the items to be dispatched”

Helpful Report

Posted 5 years ago

“Spent 9 days waiting for my order to process and no reply to emails then had to wait again for replacement sizes. Unhelpful customer service.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are dispatching orders as quickly as possible. Apologies for the delay with your original order, I can see that your new one has now been shipped and should be delivered by Saturday.

Posted 5 years ago

“The return process is certainly not hassle free as advertised on your website! I returned a leotard for exchange, which you received on August 5th. I am still waiting to receive the new item after multiple emails/online chats with very poor customer service responses (telling me I need to have more patience!!) I was advised a week ago by email that the exchange had been processed and sent out as 24 hour delivery. Still no sign of the item 7 days later! A month to process an exchange is unbelievable - most definitely not hassle free and not worth all the time wasted spent on chasing. Initial order placed in July and it's now September trying to get resolution. Not sure what is happening at Dance Direct, but if you are so short on staff and can't meet customer demands, you are at risk of losing customers. Other companies are managing despite covid restrictions.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. We are still a few weeks outside of our usual 14 day returns processing time and are dispatching within around 3 working days. I can see that your exchange order was dispatched on 1st September and delivered the following day. Apologies again for the delay and the inconvenience caused.

Posted 5 years ago

“'Hassle free returns'. If you consider having to chase up the items you returned over a month ago and still not receive an email to say it has been processed never mind getting your money back, 'Hassle free' then great. I however do not. the costumer service is unhelpful and gets you nowhere so a few ballet shoes has now turned into a very stressful experience and I am still £50 out of pocket for items I returned 5 weeks ago.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are still operating with limited staff to comply with social distancing and we are working as quickly as possible. We are still a few weeks outside of our usual 14 day returns processing time and will process your return as quickly as we can. Apologies for the inconvenience caused.

Posted 5 years ago

“Item not sent & then once I raised the issue, item still hasn't been received.”

Helpful Report

Posted 5 years ago

We are sorry to hear that one of the items was missing. I can see that you have contacted our customer service team and the replacement was dispatched shortly after. Apologies for the inconvenience caused and please do not hesitate to contact us should you have any further questions.

Posted 5 years ago

“Got wrong item sent to me”

Helpful Report

Posted 5 years ago

We are sorry to hear that you have received a wrong item. Please contact our customer service team on 0800 044 8440 or via e-mail to hello@dancedirect.com and we can rectify this for you. Apologies for the inconvenience caused.

Posted 5 years ago

“I returned a pair of ballet shoes nearly 4 weeks ago (22/7) and still no refund. Customer services are ignoring my emails”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for your review. We did send you an e-mail last week to ask about the tracking number, did you not receive this? Please send us your tracking number to hello@dancedirect.com and we will be able to advise further. We apologise for the delay with returns at the moment, we had a large backlog due to the COVID related closure and are slowly getting back on track,

Posted 5 years ago

Dance Direct is rated 4.7 based on 8,091 reviews