Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 7,784 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 7,784 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 13th July 2025

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Dance Direct 5 star review on 18th May 2025

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Dance Direct 5 star review on 8th May 2025

Sam

356

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed! I ordered a catsuit for an upcoming workshop and was sent the wrong size. I sent it back promptly on the 9th Nov also paying for post as I couldn’t find a free returns note and requested an exchange for the size I originally asked for. I contacted them on the 25th Nov and they emailed me to say that it has now been shipped. My child is now wearing a pair of leggings and a T-shirt for this workshop Tomorrow! Fuming! Terrible customer service! I’ve ordered off another dance site and had it delivered in 48hrs. I will not be using DD again!”

Helpful Report

Posted 4 years ago

I am sorry that you had to wait for so long to get the correct item. If this should happen again please contact hello@dancedirect.com who will help you resolve any issues due to incorrect items being sent, without having to wait for the returned parcel to be processed.

Posted 4 years ago

“I ordered some items from them and returned them immediately but it has taken them nearly 6 weeks to refund my credit card despite several phone calls to chase. the people I spoke to were very off hand and told me I was just in a queue and couldn't tell me when it would be one. Very poor customer services as far as I am concern.”

Helpful Report

Posted 4 years ago

I am sorry that there were delays in processing your returns as our returns warehouse is operating a strict covid-secure process. Due to the lock down and subsequent constrictive working conditions we did get behind in processing returns. The team have worked hard to deal with the backlog and catch up. Returns are being processed in date order and we are in a position to process them much quicker now. I am sorry you feel that the Customer Service you received was not up to standard as we always do our best to look after our customers. I will raise this with the Customer Service manager.

Posted 4 years ago

“I sent back my daughter’s Tap shoes more than a month ago and I still haven’t received the new pair. I sent an email one month ago and none has replied. I called the customer number and someone told me that takes at least 21 day to process the form, well now it has been 30 days and nothing happened. I just feel my money are gone. Thanks for this questionable service.”

Helpful Report

Posted 4 years ago

I am sorry you have not received your refund. I have asked Customer Services to look into this and someone will be in touch with you.

Posted 4 years ago

“I returned 1 pair of jazz shoes as had ordered 2 sizes. Royal Mail delivered these back to the company on 19/10/20. I have contacted via email on 2 occasions in regards to my refund but have been told this has still not been processed. I appreciate due to Covid-19 that things are different at present, however I would just like my money back.”

Helpful Report

Posted 4 years ago

I am sorry you have had to wait so long for your refund, we are trying our best to get up to date with returns but the new Covid rulings are delaying the processing of these. I can see that the credit was done yesterday, 19th November, and refunded to your bank. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“took over 2 months to get shoes in the right size and had to re order as they said an exchange wasn't available. I know Covid is partly to blame but over 2 months!”

Helpful Report

Posted 4 years ago

I am sorry you had to wait so long for the shoes but the replacements you requested were not in stock so Customer Services left a message to ask you to reorder and to say that your return had been credited to your bank. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Still waiting for a refund from an item that Dance Direct recieved on the 14th September. I appreciate that times are difficult at the moment due to Covid, but I received a refund from another dance uniform supplier within a couple of days of its return. (items for both suppliers were sent on the same day!!!) I've used Dance Direct for years and always recommend to parents but I'm feeling very let down at the moment.”

Helpful Report

Posted 4 years ago

I am sorry you have had to wait so long for your refund. I can confirm that the credit was raised today and refunded to your bank so it should show up on your account soon.

Posted 4 years ago

“Very poor return /refund policy. Almost two months after my return I still have not received my refund.”

Helpful Report

Posted 4 years ago

I am sorry you are still waiting on your refund. I will arrange for the Customer service team to contact you to resolve this issue.

Posted 4 years ago

“I sent back a return on 26th September requesting an exchange for a bigger size and I still haven't received any form of communication from you. My daughter has been 4 weeks without a ballet leotard for her lessons. When I have chased I've been told there's nothing that could be done to help speed the process up.... Absolutely awful and disappointing service!!”

Helpful Report

Posted 4 years ago

I understand that Customer Services have been in contact with you regarding this and have sorted it out for you. I am sorry you were kept waiting so long.

Posted 4 years ago

“Returned my order as the shoes didn't fit. Tracked delivery states your warehouse received the return on 25th September. It is now 24th October and I have still not received my refund.”

Helpful Report

Posted 4 years ago

I have passed this on to Customer Services to find out what the delay is.

Posted 4 years ago

“The shoes i ordered did not fit (not dance direct fault) so i returned them around 22nd September and i have still not received my refund even though they have received the items”

Helpful Report

Posted 4 years ago

I am sorry that there are delays in processing your returns as our returns warehouse is operating a strict covid-secure process. I will pass this on to the Customer Services team so they can chase it up.

Posted 4 years ago

“I have the same issue as I have sent few items back and almost a month with no sign of a refund.”

Helpful Report

Posted 4 years ago

I am sorry you have not received your refund yet. I will get Customer Services to contact you for more information so they can resolve the problem.

Posted 4 years ago

“I haven’t received my refund that i should have recipes weeks ago”

Helpful Report

Posted 4 years ago

I am sorry you have not received your refund. I will get someone from Customer Services to contact you to resolve this.

Posted 4 years ago

I understand that Customer Services have been conversing with you and are waiting for further details from you so they can locate the items you returned and process your refund.

Posted 4 years ago

“Ordered a few items 05/09, arrived and one item had been back ordered, but another item was missing, I emailed to advise and got no response called and was told I would receive the item in a few days as they would resend - didn’t arrive - called again and was told I would get a refund a month on and still no refund”

Helpful Report

Posted 4 years ago

I am sorry you have not received your refund yet. I will chase this up with the accounts department. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“I ordered a size 10 girls (a size bigger than my daughter is), there were such small not correct sizing what so ever. Wouldnt recommend buying unless you buy a number of pairs in hope you get the correct size. To be told that they are small fittings hence why I ordered a size bigger and they still didn't fit.”

Helpful Report

Posted 4 years ago

I am sorry that the jazz shoes did not fit. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size. If you want to return them please see the section Returns on the Dance Direct website which will tell you what to do.

Posted 4 years ago

“I sent back my items over a month ago and haven’t had payment back.”

Helpful Report

Posted 4 years ago

I am sorry there has been a delay in refunding your return. I will get someone from Customer Services to contact you to resolve this.

Posted 4 years ago

“It's frustrating this company continues to false advertise the price of its Bloch trainers. I have gone to the site believing that it's half price yet again, and surprise surprise not any colour or any size the price they advertise. Contacted them about this and still nothing has changed!! Stop false advertising to get customers to your site.”

Helpful Report

Posted 4 years ago

The 50% offer is on selected clearance lines only and are therefore limited to a few styles and very specific sizes. Currently the ones on offer are as follows but only in a limited selection https://www.dancedirect.com/bls0925-bloch-element-sneaker https://www.dancedirect.com/bl538-bloch-boost-mesh-sneakers https://www.dancedirect.com/bl524-bloch-criss-cross-mesh-sneakers https://www.dancedirect.com/bl570-bloch-amalgam-leather-jazz-sneakers I hope this has cleared up the confusion.

Posted 4 years ago

“I have not received them.”

Helpful Report

Posted 4 years ago

I will get someone from Customer Services to look into this for you.

Posted 4 years ago

“Refund still not processed since 23rd September despite numerous emails, calls and nobody answering live chat. Even after posting a poor review on this page still no success. I understand there is a pandemic going on but many other companies seem to be managing to function professionally and punctually. Terrible company to deal with.”

Helpful Report

Posted 4 years ago

Someone from Customer Services will be in touch with you to resolve this issue.

Posted 4 years ago

“Sent you an e mail too.....ordered 9 days ago.....a week ago received e mail to say shipped, however still waiting.....appreciate more courier fault than yours but suggest look at getting different courier”

Helpful Report

Posted 4 years ago

The Customer Service Team have been in contact with you and are sorting this out.

Posted 4 years ago

“No help offered still awaiting refund”

Helpful Report

Posted 4 years ago

As stated on the website, please expect delays in returns processing as our returns warehouse is operating a strict covid-secure process. Returns will be processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been processed. If you requested a refund then this will be processed as soon as possible.

Posted 4 years ago

Dance Direct is rated 4.7 based on 7,784 reviews