Dance Direct Reviews

Name: Dance Direct
Address: Harlequin House, ,, Newton Abbot
Rating: 4.69

4.7 Rating 8,092 Reviews

93 %

of reviewers recommend Dance Direct

4.7

Based on 8,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Dance Direct:

Dance Direct has grown from a family run business to become the leading dancewear retailer in the UK and Europe. Our passion is in providing high quality, affordable dancewear and accessories to the dance community; our pride is in enabling dancers to achieve their dreams without worrying about the cost. Working in partnership with Revolution Dancewear – one of the world’s leading costume and dancewear manufacturers – we also supply a fantastic collection of high quality ready-to-wear costumes for shows and performances.

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Location:

Harlequin House, ,
Newton Abbot
TQ12 4BT

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Dance Direct 5 star review on 28th December 2025

362

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality items, perfect for our girls upcoming Lyrical exam, Very quick delivery and easy returns service. will definately be using again,”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“Contacted as the size 12 shoes I received are smaller than the size 11s she already has. Nobody has responded to my email. Terrible customer service! See photo comparing shoes!”

Helpful Report

Posted 4 years ago

It looks as though the 2 shoes are different makes and manufacturers all work to different sizing standards. We publish their sizing charts to try to help you get the correct size. I will pass this on to the customer service team.

Posted 4 years ago

“Ordered tap shoes and ballet socks for my daughter’s show, said 3-5 days for delivery. Ballet socks turned up and said tap shoes to follow but no estimated delivery. Tried to contact them and emailed asking when to expect them but no response! I would pay a bit more a for better service”

Helpful Report

Posted 4 years ago

Whilst we hold over double the inventory of any other competitor, that doesn’t always mean we ourselves aren’t impacted occasionally by our own suppliers during this time. Whilst we always hope to despatch everything from stock, sometimes there can be delays. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion.

Posted 4 years ago

“Efficient service. Email to say it had been dispatched. Great value for money.”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“Came quickly in the time provided. The product is in great condition and came packaged nicely. No problems so far. Will order here again.”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“Ordered some tap shoes for my daughter, good value apparently the shoes are really comfy and delivery was earlier than expected! Will definitely be ordering again in the future!”

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Posted 4 years ago

Thank you for the review. We love to hear that we have exceeded expectations.

Posted 4 years ago

“Bought 2 beautiful romantic tutus great value for money & excellent service. My daughter is over the moon with them”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“I ordered two pairs of jazz shoes, they came quickly and were very good value. I would definitely order them again from Dance Direct.”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“Great shoes, leggings and leotards. Plume Velcro skirts came up really small. (Age 10-12 didn’t fit a 6 year old - no difference in the 6-8 size?) unless it was labelled up wrong.?”

Helpful Report

Posted 4 years ago

Thank you for the positive review. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size.

Posted 4 years ago

“Fast shipping.”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly .

Posted 4 years ago

“Good selection, slightly slower postage but all sorts has happened with covid-19. Would recommend!”

Helpful Report

Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service as we always do our best to look after our customers.

Posted 4 years ago

“I've used dance direct for several years to purchase my children's jazz shoes. The shoes are good quality, great price and arrive quickly.”

Helpful Report

Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Amazing costumes helped me pass my gcse 🥰”

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Posted 4 years ago

Thank you for the wonderful comment. Congratulations on passing your GCSE.

Posted 4 years ago

“Website was easy to follow. Delivery was very smooth and very happy with the item. Will definitely order from you again.”

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Posted 4 years ago

Thank you for the 5 stars it makes our day when we hear positive comments.

Posted 4 years ago

“Always excellent service I commented on need for photo review and it was taken on board so the customer can check before buying very well done x”

Helpful Report

Posted 4 years ago

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

Posted 4 years ago

“Initially I was pleased with the company. My order was delivered quickly. Unfortunately I needed to return most of it, 2 items for exchange and one for a refund. I returned the items on 25th April. Tracking shows it was revived 28th April. As of today 17th May I have heard nothing about a refund and revived no exchanges. I emailed them last Wednesday and today, the following Monday have still heard nothing. I have just tired running them and they are now shut at 1pm. My daughter has been without dancing items for several classes now and they still have all my money!”

Helpful Report

Posted 4 years ago

I am sorry you have not received your refund yet. Returns are being processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been dealt with. If you requested a refund, then this will be processed as soon as possible. I have contacted the customer service team so they can follow this up.

Posted 4 years ago

“Help, I returned a pair of 11.5 ballet shoes on Wednesday, 5th May and haven’t received a refund or a confirmation that you received them. Thank you”

Helpful Report

Posted 4 years ago

I am sorry that there are delays in processing your returns as our returns warehouse is operating a strict covid-secure process. Returns are being processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return has been dealt with. If you requested a refund, then this will be processed as soon as possible.

Posted 4 years ago

“Swift delivery Great product”

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Posted 4 years ago

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with your purchase.

Posted 4 years ago

“The shoes were of great quality and they have plenty of choice for all dance classes”

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Posted 4 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We always try to give the best value for money and pride ourselves on our product selection.

Posted 4 years ago

“Great service, great product. Thank you, Natasha”

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Posted 4 years ago

Thank you for your review. It is good to hear that you are happy with our service and I will pass your comments on to the team.

Posted 4 years ago

Dance Direct is rated 4.7 based on 8,092 reviews