Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely positive experience booking via cruise 118 knowledgeable and very pleasant concierge.”

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Posted 2 years ago

“Friendly & quick service”

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Posted 2 years ago

“First time booking with Cruise118 (first time booking a cruise!). Shelley was helpful and patient with my many queries and numerous phone calls. But we got there and I’m off to Alaska. A good no-pressure experience.”

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Posted 2 years ago

“Thank you so much Shelley for all your information and advice, you answered all of my questions and I have booked with confidence that this will be an amazing first ever cruise for a special celebration!”

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Posted 2 years ago

“First time booking with cruise 118, excellent experience from the minute I rang and spoke to Kirsty. She took the time to walk me through the whole booking including how we would connect flights from Belfast . The follow up was impressive too , all booking details and any thing else related to our booking was passed on .We are pleased we chose to book with 118 , you even managed to be cheaper than Hayes travel which was a bonus . Hopefully the rest of the booking will go as smoothly .”

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Posted 2 years ago

“Hi we booked our cruise last week, after speaking to the cruise line directly and we’re not terribly impressed, we approached Hayley who was brilliant and found us our perfect holiday. The next day just needed to check a detail and Elaine sorted it for us. This is not the first time we have used 118 and will do so again.”

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Posted 2 years ago

“Jennifer has been brilliant, got us a lovely package for this year with a good price”

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Posted 2 years ago

“P&O cruise booking with cruise118. Booked another cruise with the company and have used them for about 20 cruises so far. Always helpful and the booking always works well. Pleasant staff with knowledge and efficiency”

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Posted 2 years ago

“Very professional staff”

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Posted 2 years ago

“First time booking with Cruise118. Karoline very efficient , patient and knowledgeable. Documents sent quickly . Excellent service”

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Posted 2 years ago

“I was delighted to be booking again ( my fourth cruise) three on Arcadia and one on Aurora, the last one in 19 didn’t happen because of Covid, I must say though very disappointed with the ( On Spend money £70 the lowest I’ve ever had) my sister booked her first with you on my recommendation and has £300-400, now on my last Cruise 🚢 which didn’t happen I had on spend off think £ 400 mybe more I got every single penny back from you and was told at the time when I rebooked that still be there and it wasn’t ( bad form) now if you check with P&O it can be verified, I’ve spend the best part of 25 30 grand on cruises with you and they offer on board spend £70 very poor indeed, but I have to be honest the lady Jill Potter was very professional and helpful that I have to say Kind Regards Michael”

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Posted 2 years ago

“When we booked the agent seemed really helpful but later on it became clear that they hadn't told us things we really needed to know. We needed to know we wouldn't get our cruise tickets until 2 days before our cruise as that meant it phad top pgetp them printed off after I had left the UK. We needed to know that although we had a 7 day drinks package there would be no alcohol for e days of our cruise as we were in Saudi Arabia. Whilst I understand that the agent couldn't give visa advice they could have reminded us that when we get on a cruise ship we are leaving the country and will need to purchase another to get back in for our flight home. Plus we were booked a transfer that meant we would be stuck at the airport 8 hours before our flight. They suggested booking a hotel to use in the afternoon. What she didn't tell us that changing the transfer after doing this would cost us a £30 admin charge.”

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Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“If I could give it a zero I would. My partner and I have had a dreadful week trying to resolve a booking issue with them. Contacted them three times, once by phone and twice by live chat box. Furthermore the man on chat box was talking about a celebrity x cruise, before were reminded him that we were booked on royal caribbean so please train your staff better. Long story short, we booked online with 118.com last Sunday for a cruise in June. Today is Friday and we haven't had any email confirming our booking. We have had confirmation from royal caribbean. We have a booking reference number from them. The lady on the phone said we don't have anything to do with online bookings after looking it up she also said we don't have a live booking for you but could find an enquiry only on the system, ringing them was totally useless. We then asked in desperation on the118.com chat box and they say the same. They couldn't find anything and nor could the manager whilst we waited. We said we have a royal caribbean booking reference number via email which generated an online account with them and can see our bookin, and money for the deposit has been taken from our account for the deposit and we can prove this via our bank statement. They said there must have been a glitch on the system why it has not uploaded from one system to the other. They also said this has never happened to anyone before. Where does this leave us? They said they will have to contact their finance department to go through all the payments to find out if it is there. We said it is there, as we have a screenshot of when we booked it, how much was taken and what the balance was and the date to pay it. We have also been given an online account with royal caribbean following our booking straight away which details everything but we need the WOR number from you to create an online account, which we are unable to do currently as we don'texist with you. The only reason we booked with 118.com is they had an offer on and were a lot cheaper per person like for like than royal caribbean directly. We are still in limbo land. My partner has high anxiety due to this company being an utter shambles. Money has come out of our account but no booking with them. Totally and utterly terrible and absolutely no fault of our own. I have no idea whether we can go on holiday now. I asked for some onboard credit for compensation because if the stress and was told let's get the issue sorted first. Passing the buck or what!! AVOID, AVOID, AVOID, we are really cross and our issue remains unresolved. This is our first cruise for the year of my partner's special birthday and I will NEVER use you again. I wish I had booked with Iglu for a similar price.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our apologies for the inconvenience experienced during your booking process. I am happy to see that Paul, one of our Customer Service Concierge contacted you on the same day as your review to resolve this issue for you and to offer you On Board Credit as a goodwill gesture for the inconvenience. Our online booking process has recently been updated, and I apologise that when you contacted us, we were unable to give you the confirmation of your booking at that time, I am pleased to advise that this issue has now been resolved and our team have been supplied with the correct procedure to follow for similar future enquiries. Should you need any further assistance, please do not hesitate to contact our Customer Relations team on Customer.relations@worldtravelholdings.co.uk. Many thanks

Posted 2 years ago

“Laura was exceptional, calm, friendly, polite and engaging. Answered all our questions and explained all the various options. A credit to Cruise 118.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Was very disappointed. Waited 75 mins with issue to P&0. Rang p&o dorect given incorrect terminal. Book9nv 3rd Feb Avia. Flight from North not South terminal”

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Posted 2 years ago

“Our first booking with Cruise118 and so far it has been excellent with no issues. Our cruise is months away but the communication has been extremely good and professional.”

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Posted 2 years ago

“Our first booking with Cruise118 and so far it has been excellent with no issues. Our cruise is months away but the communication has been extremely good and professional.”

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Posted 2 years ago

“It was a pleasure the day Shelley Cusack answered my enquiry about the holiday we where interested in. It was like a new challenge for her trying her very best to get it all fantastic to suit our needs.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews