Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dale has been professional throughout our conversations, helping us make the decisions by giving us the information we needed to that. He has worked really hard to secure the cruise we wanted to share with our friends.”

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Posted 2 years ago

“Had a very positive experience to-day when booking a cruise with Cruise 118. Dale was amazing with the amount of time he took to sort out some problems I was having while trying to book on line. With his help we have booked our cruise and are really looking forward to our trip. Thanks again Dale.”

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Posted 2 years ago

“Got straight through to Daniel when I phoned and was just enquiring but ended up booking there & then as he sorted us out with such a great deal for our next cruise next year. Daniel was very knowledgeable & looked after us so well. This is the 3rd cruise we have booked with Cruise118 and don't think I'd book with anyone else. Thanks so much again Daniel, you've cured our holiday blues!”

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Posted 2 years ago

“Made a booking with Georgina today, who was very helpful and friendly, an excellent customer service experience. 118 cruise are my preferred cruise company to book with, very informative and friendly service.”

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Posted 2 years ago

“Great customer service provided by Daniel Norris. He was very honest, supportive and professional, which was a huge reason behind my decision to book with him. Daniel also short listed best options to meet the needs for myself and my family, making the process much easier.”

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Posted 2 years ago

“Robyn was very helpful, explained everything and spent over an hour dealing with our booking.”

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Posted 2 years ago

“Thankyou for all your help in organising our cruise and stopovers .Very much appreciated. We're both looking forwards to continuing our bucket list destinations. Xx”

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Posted 2 years ago

“Very impressed with 118 service, knowledge & price I made a call to various cruise agents regarding a particular sailing we fancied. At this point I had called the 4 agents that we have up and coming cruises with. As we had also used 118 previously I decided to ring them too. The call was taken by Daniel. From the start of the call I could tell that Daniel was keen to come up with the best price and to secure our business. Rather than just give the price and finish for the night (it was close to closing time) Daniel went the extra mile to look into how to best achieve a do-able costing and even bettered the best quote I had been given! He was knowledgeable of the cruise line and ship layout and happy to look at various options, patiently. As we had arrangements the following day he kindly offered to start work a little earlier in order that we could secure the booking the following morning. Very impressed and we will certainly recommend and use again. Thank you, a credit to the cruise118 *****”

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Posted 2 years ago

“Excellent service. Daniel was very responsive to my questions and queries. Best price on the market. Would definitely use cruise118 again.”

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Posted 2 years ago

“I am new to cruising and was unsure about where to get started to be honest. There are so many options it was very overwhelming! A friend recommended Cruise 118 and when I called, I was put through to Daniel Norris who was excellent. We had several phone conversations before I booked and he spent a considerable amount of time answering my many questions. My first cruise earlier this year was to Norway and it was everything I had hoped for and more. Daniel has now just helped me book my next cruise in 2024 along the Panama Canal (a dream come true). I could not believe the deal he found me! There is no way I would have been able to find such a fab itinerary and package without his help. There are so many options, it's so much easier to get professional help. Now that he knows my travel style, cabin preferences and the type of excursions I look for its so easy. Plus I have the comfort of knowing that if anything goes wrong I can just make one call and he will sort it all out!! I would defiantly recommend Cruise 118 and especially Daniel.”

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Posted 2 years ago

“We return to cruise 118 and speak with the very professional and friendly Rebecca Rimmer. Such a pleasure to be dealt with by Rebecca as she has all the answers to our numerous questions.”

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Posted 2 years ago

“My Sales Concierge, Georgina Dawkins, made the booking of our cruise effortless. Georgina’s customer service went above and beyond and she did everything to make the experience a pleasurable one for me. This was always looking to be a special cruise for myself and my wife..our 25th anniversary, and with this in mind Georgina, provided first class advice, recommendations and planned everything we wanted to the fine details. We are very happy with the choice and I’d like to place on record my thanks to Georgina especially for making it happen.”

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Posted 2 years ago

“We have just booked a cruise to the Med via Robyn Wild. Once in a while you are fortunate enough to come across someone who goes that extra mile to make your experience memorable, and Robyn did exactly that. She was totally professional, friendly and caring throughout the transaction and I cant thank her enough. Keep up the good work Robyn - you were brilliant.”

Helpful Report

Posted 2 years ago

“We have used cruise 118 many times now and have always found them to be very helpful, knowledgable, reliable, friendly, and efficient. We believe we have always got a good price. They have always helped us to choose the best cabin for us, using their knowledge of the ship and by listening carefully to our requirements. Sian, was very helpful today. Thanks again.”

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Posted 2 years ago

“Customer service was excellent and so easy to make the booking, I did know what I wanted to book so that helped, you also honoured a voucher I had from a Covid cancellation, very impressed.”

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Posted 2 years ago

“Just booked cruise with Shelley who was extremely knowledgeable, helpful and very professional. She talked me through the whole itinerary and also gave me opportunity to ask any questions. Thankyou”

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Posted 2 years ago

“For a recent widower, I would like to express my thanks to Shelley Brackenbury. This young lady talked me through the holiday that I was interested in. Not only talked, but aided me through my booking. Had a problem! She got round it brilliantly. Not having done the cruise YET, I’m sure that I will. If so, I WILL BE BACK. THANK YOU. The Reverent. .???”

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Posted 2 years ago

“I needed info on car parking and other things - Jess was so helpful and sorted everything out quickly and efficiently - a lovely, friendly person to deal with!”

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Posted 2 years ago

“Georgina Dawkins was excellent with our original booking and in sorting out a revision when we changed our minds. Thank you”

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Posted 2 years ago

“Dale was very friendly, confident, efficient and methodical. Explained the various options for our cruise to Arabian Sea inc Dubai, Dohar, Sir Basi Yas island and Bahrain. 3 nights stay in Dubai + 7 day cruise. This is the Fourth time we have used Cruise 118. Dale saved us money by us booking transfers ourselves apart from airport to hotel, looking forward to our holiday with friends.”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews