Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jessica sorted our transfer time out and was very friendly”

Helpful Report

Posted 2 years ago

“I had to make a number of changes to a couple of cruises I had booked with 118. I contacted the agent who I have dealt with a lot of times. Andrea Mc the service I received was absolutely awesome, nothing was too much. Andrea guided me through the changes in a hassle free manner. A big thanks to Andrea.”

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Posted 2 years ago

“Cruise arranged by Shelley. Got us a good price, easy to talk to. Great deal.”

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Posted 2 years ago

“Contacted cruise 118 today as they hadn't booked the flights with P&O for our cruise in a couple of months time. Jess sorted out their error in no time and our flights were confirmed a short time later. They've always been helpful and we've never had any issues with previous bookings, but the first time something needed sorting they were straight on it and resolved the matter.”

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Posted 2 years ago

“Easy to deal with, knowledgeable and prices are great.”

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Posted 2 years ago

“Excellent service today, unfortunately my keypad would not work on the telephone feedback”

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Posted 2 years ago

“Always treat you with exceptional customer care. Nothing is ever too much and always offer great deals!”

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Posted 2 years ago

“Clear straightforward information from Dale. Very professional. No hard sell. Knowledgeable about the ship and destinations. Super helpful. In future will not bother to shop around ....Will go straight to 118 and ask for Dale. Would certainly recommend and will most definitely use again 👍”

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Posted 2 years ago

“Very helpful and would definitely recommend.”

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Posted 2 years ago

“Dale has been very helpful in our search for a cruise...we have now booked a cruise at a very good price...thanks Dale for being so patient”

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Posted 2 years ago

“Phoned spoke with Jenifer worked out price asked if she could call back when wife was home from work at agreed time and she did very helpful”

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Posted 2 years ago

“Why don’t you quote single person’s rate when you advertise on your website? I will tell you . Some cruises lines I checked up on charged 2 and a half times the price for singles. Wasted phone call.”

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Posted 2 years ago

“Fabulous service, the cruise concierge was extremely efficient, friendly, helpful and professional, highly recommended”

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Posted 2 years ago

“I had a problem which was regarding a cancellation and air flight for an upcoming cruise. It was efficiently solved by Jess Adams , she was patient and understanding and helped me through answering all queries and adjustments by phone and with e.mail follow ups and confirmations . Gold standard service”

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Posted 2 years ago

“Shelly was fabulous booking our cruise. Plenty of time explaining and not rushed. No pressure to book any particular package. Very efficient and friendly. Thank you Kathryn”

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Posted 2 years ago

“excellent & friendly service from Robyn, answered emails very promptly with phone call. could not fault & would recommend.”

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Posted 2 years ago

“Robyn was so helpful happy and lovely while on the phone. I had a long day was exhausted and misspelling things and Robyn was very patient with me.”

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Posted 2 years ago

“Booking our Japanese Cruise with Robyn Wild from Cruise 118 was a pleasure. She was helpful, caring, very knowledgeable and listened to everything we required. The itinerary, flights and transfers were fully explained also. Thanks Robyn for all your help and patience”

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Posted 2 years ago

“Robyn was very helpful and obliging. Rang me back when she said she would, and answered all my questions. Recommend.”

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Posted 2 years ago

“Robyn Wild a very helpful young lady. Conversation was easy going. 118 was cheapest we found for the holiday we have decided to go on. Efficient emails delivered immediately.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews