Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,324 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,324 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Robyn had booked a cruise for a group of 17 persons in July she was fantastic then. So I thought I would phone Robyn rather going directly with the cruise line (which I usually do). Robyn was very pleasant, helpful and knowledgable in getting another cruise booked for us it saved me lots of time wasting trying to get the right one we wanted. Robyn did this with extremely fast and courteous service. I will definitely be in contact with Robyn again for our next cruise … Thank you Robyn great service,”

Helpful Report

Posted 2 years ago

“Fabulous service. Robyn was so helpful and friendly and answered all my questions. Contacted me by phone at the time agreed. Thank you so much.”

Helpful Report

Posted 2 years ago

“Robyn the agent we used was Fantastic, answered all questions and went above and beyond to give us the experience we wanted. Thank you.”

Helpful Report

Posted 2 years ago

“Having had a fraught experience last year, not with Cruise118, it was so good to have this year's cruise booking dealt with by Jessica Adams. She was so helpful and friendly. She also helped chase up the compensatory onboard spend I was promised re last year's cruise, even though it had been booked directly through the cruise line.”

Helpful Report

Posted 2 years ago

“Jess was absolutely brilliant in helping me book my seats very patient and polite and extremely great thank you”

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Posted 2 years ago

“Jessica Adams has been such a help when I phoned to question about parching and a few other queries about the cruise we had just booked through Katie Lodge. Lovely experience”

Helpful Report

Posted 2 years ago

“I spoke to Jessica and found her very knowledgeable and answered all my questions in a professional manner.”

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Posted 2 years ago

“Fab service from start to finish. Changed our minds a couple of times but nothing was too much trouble. Shelley was very helpful and friendly. Will definitely use again.”

Helpful Report

Posted 2 years ago

“First-time cruisers and Karoline could not have been more helpful and informative - thank you! She went above and beyond in trying to sort the booking out, when the system wasn't 'playing ball'. Cannot recommend highly enough!”

Helpful Report

Posted 2 years ago

“Booked Cruise through Karoline. Very efficient and patient with a cheery personality. A pleasure speaking to her and rewarded with an excellent outcome. many thanks.”

Helpful Report

Posted 2 years ago

“Booked a cruise and city break package with Shelley today, wanted it a bit different then the online deal. No trouble she said, and it wasn't. Everything we needed including transfers, all dealt with in a timely fashion and confirmation withing 20 minutes! Brilliant”

Helpful Report

Posted 2 years ago

“Jennifer was very helpful could not have asked for better service,booked our holiday with Jennifer and would definitely recommend cruise 118.”

Helpful Report

Posted 2 years ago

“Booked a cruise and flight package today with Daniel Norris and the service he provided was first rate. Daniel was very polite and courteous. He had a good range of knowledge and was able to answer all our questions plus he got us a good deal. Nice one Daniel !”

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Posted 2 years ago

“Booked a cruise today. I thought it would be very difficult as had to find flights etc as well but Jen did everything without any effort and only took a short time on the phone”

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Posted 2 years ago

“Robyn is friendly, knowledgeable and added extra information without me asking. She has been a pleasure to book through, quick booking with a friendly voice on the phone. She also gave us the best price she could and we will definitely go through her again. Thank you! You will go far in your career.”

Helpful Report

Posted 2 years ago

“Jess Adams has been really helpful in trying to sort out issues we've had regarding visas.”

Helpful Report

Posted 2 years ago

“Brilliant service from Shelley won’t hesitate to book with Cruise 118 again.”

Helpful Report

Posted 2 years ago

“Our cruise consultant was Robyn Wild and the service she has given us is exceptional. Nothing was too much trouble for her, even though we changed the search criteria a few times, she was patient, very friendly, knowledgeable and really professional. The price was very good, especially considering Robyn did us a tailor made holiday. A great experience, thanks Robyn.”

Helpful Report

Posted 2 years ago

“Robyn was very helpful, patient and listened to our wishes to get us the right cruise. All done with pleasant customer service.”

Helpful Report

Posted 2 years ago

“Very helpful . Shelly sorted out the whole trip so easily . Made me feel confident in booking this cruise . Would highly recommend this company .”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,324 reviews