Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just booked with Shelley, she was lovely and got me a great deal. Thankyou Shelley”

Helpful Report

Posted 2 years ago

“Just booked with Jen Stevenson she was so helpful and patient - thank you Jen”

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Posted 2 years ago

“Shelley and Georgia are so helpful and knowledgeable it makes booking a cruise with 118 very easy.”

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Posted 2 years ago

“Wanted to book on a cruise at a different port on week 2 of our friends cruise to join them for their 2 nd week .it all seemed to complicated but it was no trouble for Jennifer. Everything was sorted and we got booked on .she made it so easy so polite and friendly. We are so happy going on cruise on 13 th Jan Caribbean.”

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Posted 2 years ago

“This is the first time I have booked a cruise through Cruise118 and Shelley was great, very helpful and efficient. I will definitely contact her again for a quote when considering future cruises.”

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Posted 2 years ago

“The gentleman who served and booked a trip was very experience with his job and did everything smoothly and perfectly.”

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Posted 2 years ago

“I initially made my booking through 118 by phone. They were so helpful and knowledgeable it made the experience pleasurable. (I find looking for holidays and booking very stressful!) After I'd booked I needed to make various ammendments. I dealt with Jess Adams whose communication was superb, despite tge numerous emails I sent her. Again, a pleasure to deal with and made what coukd have been a very difficult ammendment easy. I only have good things to say about my experience with them and hope my holiday goes just as smoothly. I leave in the morning!”

Helpful Report

Posted 2 years ago

“Shelley was extremely helpful dealing with all of our questions prior to booking. I would thoroughly recommend this service to anyone looking to book a cruise holiday.”

Helpful Report

Posted 2 years ago

“Daniel Norris, first class standard of customer service from start to finish when booking our recent Cruise holiday with Cruise118. Even when we had a special request after booking Dan took the time to ensure our request was actioned by Celebrity Cruise Co. He didn’t have to but indeed went the extra mile for us! First Class Service, Competitive Pricing, Outstanding overall experience!”

Helpful Report

Posted 2 years ago

“Robyn Wild has the best delightful customer service, she was very helpful, patience in dealing with my queries and booking the holiday for me. She is truly an asset to your company. I think a promotion is in order.”

Helpful Report

Posted 2 years ago

“I spoke and emailed with Robyn over a couple of days - she was great! Extremely friendly, helpful and very knowledgeable!”

Helpful Report

Posted 2 years ago

“Spoke with Stephanie to book our cruise for January 2024. Wow, she made the whole process so smooth; from selecting which cruise would be best to then securing the best deal for us. Her friendly and approachable manner made it a breeze and her accommodating the needs of elderly passengers was fantastic. I have cruised several times, but the process has never been as easy as this one. Her customer service skills are outstanding and she made me feel assured throughout each stage. She is a fantastic asset to her company and I would not hesitate to book with them again.”

Helpful Report

Posted 2 years ago

“It was a pleasure to make and book our cruise choice with Robyn! She was extremely pleasant, clear and friendly and we're looking forward to our NCL cruise confident that we've made the right choice to suit us. Thank you, Robyn!”

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Posted 2 years ago

“I just booked a cruise with the help of Daniel Norris. We have used this company before and always found the staff helpful. Daniel was very knowledgeable and gave advice as requested and understood how to help book the right type of cabin for us. He was very patient, polite and cheerful.”

Helpful Report

Posted 2 years ago

“Very disappointed with Cruise118. I have been cruising for 30 years and for the past 15 years or so have always booked directly with the cruise lines. I was persuaded to give cruise118 a try due to the "exemplary service" you get from them. One example I was told was that if a cruise price drops, they will rebook "best price guaranteed" etc. So we booked two transatlantic cruises with them. Sure enough, one price has dropped by just over £300. Their response was that we would lose our £200 deposit and there would also be a cancellation charge from them as well! If I had booked directly with the cruise line they would have adjusted the fare or given me onboard credit. So what is the point of booking through a travel agent. Very disappointing.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share you feedback, we're sorry to hear this. We have passed your feedback over to our customer relations team to look into this further.

Posted 2 years ago

“Spoke to Shelly was so helpful and patient with my booking. Would recommend anyone to book with Cruise118. I have booked several times before and will be again in the future.”

Helpful Report

Posted 2 years ago

“Spoke with Daniel Norris at cruise118. First time booking a cruise. Daniel was extremely helpful, knowledgable and very patient with a first time booker. Spoke at length went through our requirements and helped to choose a cruise suitable. Daniel was very pleasant and any questions I had were answered promptly and clearly. Would book again.”

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Posted 2 years ago

“Just booked a P and O cruise with Dale Robinson who was polite, thorough and extremely helpful.”

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Posted 2 years ago

“Very happy with the service I have received from Cruise 118. Any queries I have made have been answered clearly and promptly. Feel very confident that I would receive support from Cruise 118 if I should need it. So far, so Good!”

Helpful Report

Posted 2 years ago

“Jennifer Stevenson made booking for our 2024 cruise an absolute pleasure. Very friendly & informative and gave us excellent service. Can’t wait for the cruise now!!”

Helpful Report

Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews