Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our cancellation was handled very smoothly”

Helpful Report

Posted 2 years ago

“Talked to Daniel Morris about our first cruise. He was informative and helpful in choosing hotels for pre and after cruise, booking flights from local airport Leeds Bradford as well as suggesting room in cruise to suit our requirements. He is pleasant to deal with.”

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Posted 2 years ago

“Fab service and great help from Jen - good price too xx”

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Posted 2 years ago

“Great thank you to Dale Robinson who went the extra mile to fulfill my request. With lots of patience and knowledge, he spent a lot of time answering my questions and showed a lot of professionalism. I now have piece of mind and hope that the next time I book a cruise it's with Dale. Thank you very much!”

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Posted 2 years ago

“Only want to book new cruises trying to contact them for problems with flights given bogus number”

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Posted 2 years ago

We're sorry to hear this, we can see that you managed to speak to a member of our service team this morning and we hope they were able to fully assist you, should you need any further assistance please don't hesitate to contact our service team on 0808 250 0913.

Posted 2 years ago

“A big big thank you to Dale Robinson very professional (as all Cruise118.com staff have been over the many years we have booked with them). Patient and above helpful - all questions answered with full explanation.”

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Posted 2 years ago

“Spoke with Jess on customer services regarding changes to my booking. She was fantastic, very helpful and very patient liaising with the cruise line and making all the amendment I required. Highly recommended and thank you Jess wh”

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Posted 2 years ago

“The phone lines being open until 9.00 pm is very useful and the whole process was very easy when we rang. All questions were answered quickly, even when it was something that is not on the website. Shelley was pleasant and efficient and a pleasure to deal with.”

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Posted 2 years ago

“Felt totally comfortable talking to Shirley. Very informative lady!! I didn’t feel pushed or had any ‘hard sell’ Thank you!!!”

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Posted 2 years ago

“It was an absolutte pleasure to book our cruise with Rachel. She was totally efficient and friendly. A credit to the company.”

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Posted 2 years ago

“No issues. Great holiday”

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Posted 2 years ago

“No issues. Great holiday”

Helpful Report

Posted 2 years ago

“Spoke with Dale, very helpful and friendly assistant. He answered all questions and enquiries, helped me with bookings.”

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Posted 2 years ago

“I must commend Dale Robinson. Has been absolutely five star in my difficult journey to find the cruise that fit! He never lost his commitment, sense of humor and the drive to succeed in finding the cruise that was perfect for the family! A valued member of your staff Cruise118 and will definitely be booking using Dale in the future. A credit to you!”

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Posted 2 years ago

“Thank you Jess for all your help with our cancellation.chris”

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Posted 2 years ago

“Excellent service as always and Robyn was delightful, the type of person you want to deal with when booking, and that's always the case with the Cruise 118 employees.”

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Posted 2 years ago

“Concierge Daniel was polite and courteous and extremely knowledge about cruise line and ship we were interested in. Great price too 😊”

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Posted 2 years ago

“Robyn was so friendly knowledgeable and efficient. Her she listened to what our needs were and gave very useful advice . Very pleased with the device we recurved”

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Posted 2 years ago

“Georgia has been outstanding throughout the whole booking process . Thank you”

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Posted 2 years ago

“What a knowledgeable, informative and polite young man Daniel Norris is, a real credit to your company. Daniel is easy to talk to and he excelled in his helpfulness and ability to help us organise our upcoming holiday experience, which was greatly appreciated. He telephoned back when he said he would which is great customer service, so badly lacking these days. Daniel is most certainly an asset to your organisation and worth holding onto. 🙂 R. Gray”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews