Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I already had a good idea of the cruise I wanted when I rang cruise118, however, I was so pleased with the help the customer service lady Shelley gave. Her knowledge and suggestions were invaluable. Shelley had sailed on the cruise ship I chose and I had complete confidence in her. Well done cruise 118”

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Posted 3 years ago

“Only our second cruise and everything was explained clearly to meet our needs”

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Posted 3 years ago

“I booked this on the Iona on 22.04.2022 and it has only just being sorted out 17.06.2022. And to top it off the emails have been sent to an incorrect email address. All info from P&O are being sent to the correct email address. I do not use this email address any more and have a a nightmare to access it”

Helpful Report

Posted 3 years ago

Hi Julie, we're sorry to hear we'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond privately with your reference number so we can look into this for you. Kind Regards - Cruise118 Team

Posted 3 years ago

“Only our second cruise and everything was explained clearly to meet our needs”

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Posted 3 years ago

“One of the most pleasant booking experiences i have had. The consultant was excellent and friendly”

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Posted 3 years ago

“Thankyou for booking our cruise Emma O’Reilly. Emma was fantastic and gave us a 5* service. This will be my first cruise and she answered all my cruise related questions. Honestly she went above and beyond.”

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Posted 3 years ago

“Have been waiting for refund due to cancellation by you. Booed another break instead. Deposit paid last Friday received email wanting full payment on Saturday. Cant speak to anybody on phone. Losing all faith in your company once again. Regards Anthony Thurgood”

Helpful Report

Posted 3 years ago

Hi Deborah, we are experiencing a high volume of calls at present which is why call wait times are longer than usual. If you could please respond privately with your reference number so we can look into this for you. Kind Regards - Cruise118 Team

Posted 3 years ago

“Having used cruise 118 previously and were lucky enough to have had Phil as our advisor we could never go to anyone else as his knowledge is outstanding. We have gone to Phil for our next two cruise’s in 2023 with no worries.”

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Posted 3 years ago

“The young woman who dealt with me was first class and very polite.”

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Posted 3 years ago

“Staff so nice no question is a problem Ken & LYNESAY so lovely got me all sorted out and with a discount thanks guys keep up the good work.”

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Posted 3 years ago

“Paula the cruise consultant was great Very friendly and called us back and our friends on time ,was not giving the big sell and gave us options for different cruises at hood prices .We will book again through 118”

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Posted 3 years ago

“Brilliant service thanks”

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Posted 3 years ago

“Dealt with Paul a, who rang back at convenient time to me. She was very helpful and gave lots if information. I can honestly say she's the best travel agent I have dealt with.”

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Posted 3 years ago

“Very helpful staff”

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Posted 3 years ago

“Thankyou to Emma O’Reilly for booking our cruise. Emma really catered for all our requirements and spent the time talking through what we will expect given this is our first cruise.”

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Posted 3 years ago

“Paula was very helpful and talking me through my cruise booking”

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Posted 3 years ago

“Cruise 118 great company to deal with great staff especially Shelley who has looked after a lot of my bookings and her colleagues when she has been out of the office.someone always gets back to you.”

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Posted 3 years ago

“Very friendly and professional throughout the whole search for yet another cruise with 118”

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Posted 3 years ago

“Always a pleasure to book with cruise118 friendly staff very professional and very helpful.👍”

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Posted 3 years ago

“Easy booking with help from Shelley.”

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Posted 3 years ago

Cruise118.com is rated 4.8 based on 15,337 reviews