Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,314 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,314 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“booked a cruise with daniel he was extremely helpful and knowledgeable even called the cruise line to get us a bit of extra discount nothing was too much trouble good to have someone who knows the meaning of customer service a credit to your company Gordon Gregory”

Helpful Report

Posted 2 years ago

“We have consulted Rachel over a number of years and she will always be our first option. She is kind,patient,helpful and efficient. We have total confidence in her. As always her help and advice was everything we needed to be reassured.One of our main reasons for booking at all is if we can be sure of doing it through her.”

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Posted 2 years ago

“Jen was very helpful and patient, many thanks. Hope the cruise lives up to the people like her.”

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Posted 2 years ago

“Unfortunately I had to give this one star - I would have gone for less. I am worried about the baggage handlers' strikes due exactly when I'm travelling so I contacted the 9am-9pm line; well before 9pm but after I finished work. After waiting 1/2 hour with no change, I rang the line only to be told that it was closed. I think this will be the last time that I give Cruise 118 any of my hard earned money.”

Helpful Report

Posted 2 years ago

Thank you for providing your feedback, we're sorry to hear this. So that we can look into this further for you, please could you email customer.relations@worldtravelholdings.co.uk with your booking reference number and a colleague will be able to advise you on the points you've raised.

Posted 2 years ago

“It isn’t the first time I’ve booked with Cruise118 and it certainly will not be the last. I always speak to Rachel due to her excellent knowledge, patience and assistance in helping me decide which cruise is the best for my Mum’s needs. As always, Rachel provided me with information on a choice of cruises and when I had decided Rachel booked the cruise without delay explaining full details. Within a short period I received confirmation via email with all the relevant information. Nothing was too much trouble. Thanks again Rachel for your help and support.”

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Posted 2 years ago

“I'm so impressed with the service I received today from Greg at Cruise 118, he was amazing so patient and helpful and didn't rush me and gave me such great advice. Usually book direct but not any more! thank you so much”

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Posted 2 years ago

“Greg Hill the sales concierge for Cruise 118 provided us with detailed information regarding our Asian cruise, he was extremely helpful with the booking process and knowledgeable with the cities and hotels for our pre cruise stays.”

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Posted 2 years ago

“Stephanie was magnificent, nothing was too much trouble”

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Posted 2 years ago

“Quickly booked and fixed prior booking for me”

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Posted 2 years ago

“This is the first time we have used a cruise agent when booking our cruises I usually go direct with the cruise companies. We will certainly do it again especially with Robyn as she was excellent, very helpful and friendly, and very patient with all my never ending questions. Thank you Robyn for your service. I will definitely be in touch with you again for our next trip.”

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Posted 2 years ago

Thank you for your feedback, we're so pleased to hear you had a great experience with our concierge, Robyn. We've requested more information via reviews.io as your review doesn't reflect the rating you've given us.

Posted 2 years ago

“Very helpful and had the time to go out her way to help you”

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Posted 2 years ago

“So so helpful very nice lady to deal with thank you”

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Posted 2 years ago

“I dealt with Maryam recently whilst booking a cruise and would like to draw your attention to her patience in sorting my trip out. She was excellent in her attitude and consideration and nothing was a problem. Well done her”

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Posted 2 years ago

“Daniel provided an outstanding customer service, getting me exactly the holiday I wanted at a great price. It was so good to deal with someone who was so knowledgeable, interested & focused on getting the customer exactly what THEY!! wanted. It made me realize that there are still companies & people out there who actually care about customers. Thank you.”

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Posted 2 years ago

“Rachel was so patient and helpful with our booking.”

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Posted 2 years ago

“Jen was friendly, patient, and very informative. Would recommend and would book with her again.”

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Posted 2 years ago

“I booked our cruise with Dale today and he was beyond amazing. He made the process very pleasant and quite painless! I am looking forward to having an amazing holiday. Thank you.”

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Posted 2 years ago

“I cannot recommend Robyn and Cruise118 highly enough. I find the Royal Caribbean Cruise we wanted to book and they gave a better price than by booking direct. Robyn was extremely courteous and helpful and answered all my questions. I will always book through Cruise118 in future - well done to them!”

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Posted 2 years ago

“Rachel was very helpful and knowledgeable and took time to ensure everything was as we wanted.”

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Posted 2 years ago

“We have booked several times with 118 and the service provided by Shelley Brackenbury is always second to none. The price is always cheaper than booking direct and 118 are always on hand if there are any queries. We highly recommend Cruise118.”

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Posted 2 years ago

Cruise118.com is rated 4.8 based on 15,314 reviews