Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,337 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again, easy to use and very professional. The advice they give is second to none. Dealt with Shelley who was excellent. Highly recommended.”

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Posted 3 years ago

“Wonderful customer service, excellent prices , a great experience.”

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Posted 3 years ago

“Good customer service.”

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Posted 3 years ago

“Very happy to come back to 118.com as once again very helpful and efficient in booking”

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Posted 3 years ago

“Excellent friendly customer service. Would recommend Emma O'reilly. Knows the market and fantastic knowledge of cruise ships.”

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Posted 3 years ago

“Friendly efficient and professional booking service to help me book the cruise to suit my requirements”

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Posted 3 years ago

“I’ve booked a few cruises, this is now the only I book my holidays with. Excellent customer service and friendly staff.”

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Posted 3 years ago

“A very professional company in the way they help you to find exactly what you want and they deliver that to you with keeping in mind your budget.”

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Posted 3 years ago

“Amazing customer service!! Unfortunately due to covid we had to cancel our cruise with P&O. This was dealt with quickly and efficiently by Jolie and the FCC was in our P&O account within 72 hours. We have already rebooked the cruise again next year through Cruise 118, again this was dealt with professionally and minimal fuss. Thank you to Jolie!!”

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Posted 3 years ago

“I am so happy that i booked with 118 i booked with them once before but i cannot prize them enough for all there help as we are elderly and finding it harder to deal with all the info. that goes with booking a cruise , we have cruised at least 10 times but since covic more stressfull booking but 118 team has taken all the worry away and done most of it for us hoping to go on a cruise christmas so brarce yourselfs 118 i will be back regards Mrs J M Redwood.”

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Posted 3 years ago

“The agent I spoke to (Shelley Brackenbury) was extremely helpful and lovely to talk to. After a very unhelpful and rude agent from a different cruise Company I wasn't sure what to expect, I needn't have worried. This being my first cruise Shelly didn't seem to mind how many questions I asked and she knew all the answers. Because of Shelley I choose to go with Cruise118.”

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Posted 3 years ago

“Answer all questions with confidence & completed booking no problem.”

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Posted 3 years ago

“First class service. Takes the stress out of booking.”

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Posted 3 years ago

“Katie Longstaff did a great job in sorting out our on-ship bookings plus an additional cruise. We'll keep coming back to Cruise118 if we continue to get this level of service.”

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Posted 3 years ago

“As always - first class service”

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Posted 3 years ago

“Staff very helpful. Their knowledge is great and therefore they answered all questions satisfactory”

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Posted 3 years ago

“Just booked cruise 118 after changing from Iglu found staff very helpful and understanding my requirements got a good deal looking forward to booking more cruises in near future”

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Posted 3 years ago

“Easy to book ,all questions answered politely and professionally.”

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Posted 3 years ago

“Great that Kevin had actually been on the very cruise we where booking so some great first hand experience & knowledge. Very professional while having a nice sense of humour. Relaxed experience with back up email received within the hour.”