Cruise118.com Reviews

Name: Cruise118.com
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.77

4.8 Rating 15,364 Reviews

96 %

of reviewers recommend Cruise118.com

Company Reviews

Metrics

Info

4.8

Based on 15,364 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Cruise118.com:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118.com 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118.com 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff”

Helpful Report

Posted 3 years ago

“Thankyou to Emma O’Reilly for booking our cruise. Emma really catered for all our requirements and spent the time talking through what we will expect given this is our first cruise.”

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Posted 3 years ago

“Paula was very helpful and talking me through my cruise booking”

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Posted 3 years ago

“Cruise 118 great company to deal with great staff especially Shelley who has looked after a lot of my bookings and her colleagues when she has been out of the office.someone always gets back to you.”

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Posted 3 years ago

“Very friendly and professional throughout the whole search for yet another cruise with 118”

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Posted 3 years ago

“Always a pleasure to book with cruise118 friendly staff very professional and very helpful.👍”

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Posted 3 years ago

“Easy booking with help from Shelley.”

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Posted 3 years ago

“Cruise 118 is brilliant and Paula is always so helpful and a great asset, she always goes the extra mile”

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Posted 3 years ago

“John was very knowledgeable and efficient. He provided clear communication and was very responsive to emails and arranging calls to fit around my schedule. John took the time to explore different options and we managed to book efficiently securing a good deal. Excellent customer service. Would recommend!”

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Posted 3 years ago

“Excellent service again from Rachel Halliwell! Second time we’ve booked this year, and will be first port of call for any future bookings. Email and telephone manner both excellent.”

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Posted 3 years ago

“I did it online and it was very easy.”

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Posted 3 years ago

“Excellent service - called me when they said they would. They accommodated all our requests in a very helpful manner.”

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Posted 3 years ago

“1st Class service”

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Posted 3 years ago

“Easy to book my cruise”

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Posted 3 years ago

“Waiting to long for call back being told will get back next day does not happen have to keep calling your office now on my second day waiting got to make payment in two weeks waiting for anwsers.”

Helpful Report

Posted 3 years ago

Thank you for your review, Rest assured your comments are very important to us, and we are very sorry that aspects of your experience have given cause for dissatisfaction. I am pleased to see that our colleagues have been working with the cruise line to finalise your issues and this has now been resolved. On behalf of all at Cruise 118 we wish you a most enjoyable holiday.

Posted 3 years ago

“Very helpful and efficient have used this company many times never been disappointed.”

Helpful Report

Posted 3 years ago

“Brittany Bennett is a fantastic asset to your company, whenever we have spoken to her and she needs to ring back she does when she says she will, she is very professional and knowledgeable. We know we can rely on Brittany for all queries”